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When accessing the Cloud system, users are launching a connection between a local computer and a remote computer in the "cloud" environment. When using Cloud, you will usually want to save files on your local machine. For example, saving an attachment or file export.
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The cloud client launches with automatic downloads enabled. 
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Any downloads, for example exporting results from the Find reporting tool, save automatically to the local computer.
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If automatic downloads are disabled, users will need to navigate out of the cloud file system to ensure files are saved to the local system.
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Quick Tip: Turn automatic cloud downloads on by closing the Classic Operations App and relaunching. See automatic cloud downloads for more information. |
When saving files, users will be presented with the following dialog box.
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Step-by-step guide
To navigate out of the cloud file system, and onto your local computer, click the small arrow icons in the file explorer window and select This PC.
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Scroll down to locate the Devices and drives section, and locate your local computer. In the below screenshot, the local computer's name is DESKTOP-7OJ8999. Do not select the Local Disk (C:) drive, this is the cloud drive not your local drive.
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Navigate to the desired location to save the file. Often, users prefer to save to the desktop. To do this: select the Users folder > open the appropriate username folder > select the Desktop folder.
Enter a file name and click Save.
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