ErrDescription: Processing orders not allowed outside your customer list

 Problem:  The Internet User for the integration does not have permission to create orders or route stops for the specified Customer ID.  Internet User credentials are required to authenticate the request to insert orders and route stops into your system for a given customer.  

 Solution:  Open the Internet User record in Maintenance > Internet Users, used for the integration in question.  Check the "Allowed Customer Accounts" list, and ensure the checkbox is marked for all additional customers to be used for the integration configuration.

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ErrDescription: User ID and/or Password Invalid

 Problem:  The Internet User for the integration is attempting to use invalid user ID and/or password credentials, as specified on the internet user record.  

 Solution:  Contact CXT Technical Support to repair the integration configurations.  Please ensure the user ID and password are not changed without CXT Software involvement.

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ErrDescription: Type mismatch

 Problem:  During the process of the import configuration translating data from the inbound file into a readable format for X Import, one or more fields were translated into a format that is not acceptable in the database.  For example (as pictured below), alpha characters in the CustID field, which is expected to be a numeric integer value.

 Solution:  Review all XML elements in the error file for unexpected values.  Make the necessary corrections to the ASN file to ensure valid data is pushed to the database for the next import.  Retry the import.

ErrDescription: There is no service available for this request

 Problem:  Parameters set on the order type are inconsistent with the data attempting to be imported in the file.  Possibly, the order type does not have X Internet hours of operation enabled (which is required for integration imports), or the calculated distance is outside of specified bounds.

 Solution:  Check that the Order Type hours of operation are enabled, and the appropriate days / hours are checked.  Confirm the order attempting to be imported does not exceed any maximum distance configurations.

ErrDescription: CalculateRateStamp failed - Header Error. Rate chart [x] for this order type does not exist 

[x] is based on the rate chart assigned to the customer being imported to. This occurs for route stops only.

 Problem:  The imported route stop was unable to find a Stamp Rate Chart on the associated customer's rate chart.  

 Solution:  Check the rate chart grouping assigned to the customer for the imported route stop.  Navigate to Maintenance > Rate Charts and confirm a Stamp Rate Chart exists in the appropriate rate chart group.  If a chart does not exist, a new rate chart will need to be created, use the small down-arrow to the right of the "New" button in the toolbar at the top, and scroll down to "Stamp Rate Chart"

The file is not importing, no audit trail is visible is the X Stream > Import Audit Log

 Problem:  If an X Stream > Import Audit Log is not visible (indicating the file was not available to attempt processing and product an error message), the issue likely lies with the file transmission. 

 Solution:  Check the Error box (visible, if an error is present, in the bottom right area) within the X Stream Definition's schedule, to determine the failure.  To open the schedule, double-click the highlighted schedule in the bottom left box of the X Stream Definition you set up for file transmission.