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This app is deprecated. Please see Driver App (formerly Nextstop 3) for the current app. |
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X Mobile is the software application used to transmit order, route, and other information via handheld devices to delivery personnel. Two main types of data is sent to X Mobile: On-Demand orders and Routed stops. X Dispatch is the application that sends on-demand orders and X Route is the application that sends routed stops. The first several chapters of this guide review on-demand order processing from orders sent via X Dispatch, the next several chapters review route processing for routes assigned via X Route.
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- Softkey - A "button" on the device's screen that is used to select a feature. This is not an actual button on keyboard.
- Center button - The main button on the keyboard of many devices. It varies from device to device, however it's usually larger than other buttons and may be a different color. Often it's surrounded by the left & right, and up & down arrow buttons.
- Main Menu - The first menu that appears on the device. Selections are: Orders & Msgs, Route Manifest, BOL Manifest, Check In, Check Out, Settings, and Quit.
- Action Options Menu - Another X Mobile menu. Selections are: Next Action, Parcels, Accessorials, and Status Codes.
- Action Menu - The menu from which order statuses are updated. Selections are: Confirmed, Received at Dock, Next Pickup, At Pickup, Picked Up, Next Destination, At Destination, Delivered, Reject. Please note that these selections are configurable and all may not appear on every device.
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- Open order from X Mobile "Main Menu."
- Press "Next" softkey.
- Select "Parcels" from "Action Options" menu.
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All parcel descriptions and barcode data for order appear in a list. If X Mobile device is equipped with barcode scanner, parcels can be scanned at this time.
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If scanned barcode matches the information for a parcel a "good scan" tone is emitted and a checkmark is displayed in the box next to scanned parcel. If parcel is unexpected (Overage) or if barcode doesn't match what is expected, a "bad scan" tone is emitted, and a new parcel is created with a red "X" displayed next to it.
Div Example of the different icons for each parcel status:
- Parcel SL-937-39X - Parcel has an empty box next to it indicating that it has not been scanned.
- Parcel WD-226-65A - Parcel has a box with a checkmark indicating a properly scanned parcel.
- Parcel FM-851-82K - Parcel has a yellow box with a checkmark. The yellow indicates an exception such as "Damaged" was entered, the checkmark means it was scanned and thus picked up or delivered.
- Parcel AB-555-42C - Parcel has a yellow circle with no checkmark. This means an exception was entered and parcel was not scanned. This typically means the parcel was kept on the vehicle and not picked up or delivered.
- Parcel OU-143-90W - Parcel has a red circle with an "X". Indicates an overage, or unexpected parcel was scanned. This could be normal (a "Return") or an incorrect scan.
When scanning is complete press the "Menu" softkey and select "Done".
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After pressing "Done" the "Over, Short, & Damaged" (OS&D) report is displayed. This report summarizes the end result of the parcel scanning process. If what is shown on the report isn't accurate the parcels menu can be accessed again and the parcels can be updated.
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OS&D terms listed below:
- Over - Number of unexpected scans.
- Short - Number of expected parcels not scanned.
- Correct - Number of expected parcels scanned.
Complete description of all options available in the Parcel Menu:
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| Selection | Description |
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| Phone Number | Unique numeric device identifier. This value can be the phone number of the device but this is not a requirement.
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| Company ID | The four digit CXT Software assigned ID of the delivery company.
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| Company URL | The public facing web address of the delive ry company's X Internet Website.
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| Update Interval | Sets how often in seconds the device attempts to connect to X Dispatch.
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| Delay Interval | Sets amount of time in seconds for how often GPS fixes are captured and stored in X Mobile.
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| Allow Auto Resume | Sets phone to automatically resume after a data update.
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| Reminder Interval | Sets amount of time in seconds that passes befor e device warns the delivery personnel that an order has not been confirmed.
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| Outside Alert | Specifies whether the message alert functions when X Mobile is not the active program.
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| Alert Pitch | Sets pitch of message alert tone.
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| Alert Volume | Sets volume of message alert tone.
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| GPS COM Port | Sets device's communication port for GPS. Specific to the device and carrier.
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| Max GPS Fixes | Sets number of GPS fixes the mobile device stores.
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| Max Route Stops | Sets maximum number of stops downloadable to a route.
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| Route Update Interval | Sets how often the mobile device contacts the X Route Dispatch Board.
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| Alert Vibrate | Configures device to vibrate phone in addition to hearing the alert tone when a message is received.
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| Refresh Profile from Server | Contacts the X Dispatch server and reloads the mobile device's settings based on passcode for device.
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