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Field Name | Description |
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Active Profile | The active profile you would like to use to send emails and view logs for. |
Max Records To Show | The maximum number of records to show in the mail manager logs. ExampleIf the number is 10, the last 10 log entries will be displayed in each section. |
Inbound | Displays the logs for all inbound messages. |
Outbound | Displays the logs of each transaction, or detailed steps communicating with your email server. that has taken place for outbound email that was successful. This is not an error log. |
Driver Actions | Displays the log of emails that were generated because of a driver action through a mobile device. |
Errors | Displays a record of errors. These are usually from your email provider. |
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To configure an email server and account you must add or edit a mail account profile.
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| name | How to Set Up Sending Emails |
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Go to Action > Mail Manager. Click the Edit Profile icon  Image ModifiedClick Add. To edit a profile, select the mail account you would like to edit by clicking on it, it will be highlighted in blue, then click Properties Enter a Profile Name and the number of minutes you would like to check for inbound or outbound email messages in the Frequency field. Enter the information for the Outbound Email section.
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Enable outbound email - If checked this will send email through the email server set up in the Outbound Email settings. Host - SMTP email server. This information would be provided by your email service provider. Username - Usually your email address. Password - Password used with the username above for your email. Port - Port provided by your email service provider. Secure Connection - This should be checked if your email provider requires SSL/Secure Connection Enable TLS - This should be checked in your email service provider requires TLS.
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How to Disable the Mail Manager
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Check that the correct email address was entered. Review the Error logs in the Mail Manager.  Image Removed Image AddedMake sure you are not using a mail relay or settings that will cause your emails to be blocked as spam. Make sure that you do not have 10.17.52.131 showing as your Host in the Outbound Email section of the Mail Settings Properties. If you are using an email server within your organization (rather than an email provider), your IT department or provider will want to verify that Reverse DNS has been configured correctly to make sure that the IP address sending the email will match the IP address entered as the Host in the Mail Settings Properties.
Even if you have all of your mail settings set correctly, sometimes spam blockers will still misidentify your email as spam. Ask the intended recipient to verify that your email is not in a spam quarantine or have them look into whitelisting your domain or email address. He or she may need to contact their own IT department or provider to accomplish this. Message formats may not be configured correctly. Return email addresses are required.
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