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For user documentation see Track Order. |
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You can do quick or advanced searches to track orders and take action on the order. For example, print a shipping label or receipt. |
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Quick Tips
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Not Logged In
Users who are not logged in will see limited tracking information and can search by tracking numbers, references, or parcel barcodes.
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Logged In
Users who are logged in can choose from the following search options:
Quick Search
showsshows the last 10, 50 or 100 orders.
Search
narrowsnarrows the search by tracking number, reference, parcel barcode, address or date. Check the Include partial matches box to search for non-exact matches.
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Logged in users can view order details by clicking on the order information.
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Users must have "View Track Order" option enabled on their internet user record and can be restricted to view only orders they have placed with by enabling the "View Inet User Orders Only" option. See Internet Users or Internet Users (Classic Operations App). |
Logged in users can edit an order, cancel an order, add attachments, print receipt or shipping label, email the label, or create new orders from the tracked order by clicking the menu icon
. When editing an order, users will be directed to the Detailed Place Order View regardless of any settings on their User Profile. This is required to ensure the edit is handled correctly.
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Users must have "Edit Order" and/or "Cancel Order" option enabled on their internet user record. See Internet Users or Internet Users (Classic Operations App). |
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Quick Tips
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