How to Unblock Users in Cloud

Owned by Michelle Cabaya, created
Last updated: Apr 22, 2022
1 min read

Sometimes users may get locked out and you might need to unblock them.

 Instructions

Force Logoff

  1. In Cloud go to Options.

  2. Click the Force Logoff Sessions button.

Reset Password

You must be an “Administrator” in the Cloud Client user group.

  1. Go to Resources then Manage User Accounts.

  2. Click on the name of the user whose password you would like to change. 

  3. Click the "Update" link to the right of the Password field. 

See Cloud Client - User Administration Guide.