Required driver input allows an Operations App user to add specific driver prompts to an order or route stop.

Example

A driver is picking up/delivering to a lab that needs to pick up from the lockbox and check the refrigerator. These prompts can be added to the driver's Driver App workflow from the Operations App.

Where Can I Add/Edit Required Driver Inputs?

Quick Tip: If changes are made to required driver inputs, orders placed before the change and route stops created/posted before the change will not be updated.

Do not add duplicate required inputs. If you have required inputs on the customer record and the order type, all of them will display in the order they were entered.

Add Workflow Prompt

This form displays when adding a new required input.

  • Prompt to display to driver: What the driver will see in the Driver App.

  • Prompt at this event: Choose between pickup or delivery for on demand orders, and arrived or completed for route stops.

  • Response type: Choose between

    • Toggle: A switch 

    • Numeric Only: Numeric value

    • Text: Alphanumeric characters

    • Prompt on this stop type: Displayed only when adding/editing routed required driver input on a customer record. Choose to display the prompt on all stop types or a specific stop type for the customer.

How Does Required Driver Input Work in the Driver App? 

Before a driver can complete a stop, a screen asking for the required input(s) will display. If the driver tries to complete the stop before filling out all the required information, the required fields will be underlined red. The stop can be completed once the driver inputs the required information. 

 

Related articles


CXTU Courses/Lessons

  • Dispatcher Role Training: Customer Record

  • Dispatcher Role Training: Drivers and Mobile App

  • On-Boarding Training: Driver App

  • Routes & Distribution Course: Common Route Configurations