Sometimes users may get locked out and you might need to unblock them.

(blue star) Instructions

Force Logoff

  1. In Cloud go to Options.

  2. Click the Force Logoff Sessions button.

Reset Password

You must be an “Administrator” in the Cloud Client user group.

  1. Go to Resources then Manage User Accounts.

  2. Click on the name of the user whose password you would like to change. 

  3. Click the "Update" link to the right of the Password field. 

See Cloud Client - User Administration Guide.

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