The following are important factors in getting accurate geolocation data.

• Hardware - Outdated hardware is one of the main factors in getting accurate geolocation data. Older mobile devices typically do not have a GPS chip included and rely on WIFI or mobile network location to determine location. This is more taxing on the battery and less reliable when in rural locations. For optimal performance, it is recommended to use supported devices that meet compatibility requirements. See Application Suite Compatibility Requirements and Driver App Unsupported Devices.

• GPS Technology - There are many factors that affect the reliability of GPS data. Some factors are satellite geometry, signal blockage, atmospheric conditions, and receiver design features/quality. See https://www.gps.gov/systems/gps/performance/accuracy/ for more information.

• Battery Optimization and Background Restrictions - Battery optimization and background restriction settings are meant to improve battery usage but can also prevent your device from sending GPS information.

1. Enable GPS/Location Services

On iPhone

1. Tap Settings > Privacy.

2. Tap Location Services.

3. Move the Location Services slider to on/green. Location Services are now on. Apps that need them can start accessing your location right away.

On Android

1. Tap Settings > Location.

2. Move the slider to On.

2. Grant Location Permission to the Driver App

You will be prompted to grant Location permission upon installation of the Driver App.

On iPhone

1. Tap Settings > Privacy.

2. Tap Location Services.

3. Scroll down to Nextstop.

4. Tap “Always”.

On Android

1. Go to Settings > Apps.

2. Find CXT Driver and ensure that the location permission is enabled.

3. Deactivate Battery Optimization Settings (For Android Only)

Android has recently started using its “Smart Manager” for app optimization which automatically enables a device’s battery saver. Using the battery saver could interfere with some of the standard workflow behavior in the Driver App.

Every device manufacturer has a different way to control battery saver settings, and those can be subject to frequent change. We recommend doing a quick internet search for how to control it on your specific device or contacting your device’s manufacturer or cellular provider for assistance.

4. Set Device Location Accuracy Level Settings to “High Accuracy”

Setting the Location Accuracy to “High Accuracy” is the best choice because it allows your device to use the GPS and your phone’s network to retrieve and receive location updates.

5. Disable Data Saver / Background Restrictions / Sleeping Apps

You'll need to turn background data on for the Driver App on your device to allow data to be downloaded or provide you with notifications even when you're not using the app. See https://support.google.com/googleplay/answer/1663315?hl=en.

6. Check if Google Location Accuracy is on

For some devices, is a separate setting from the previous accuracy setting. See https://support.google.com/nexus/answer/3467281?hl=en

7. Enable Wifi

Enabling wifi is especially useful in metro areas to significantly increase GPS accuracy because many devices use high accuracy location by determining the local wireless networks in the area.

8. Set Timezone to Automatic

Since GPS data can rely on accurate timezone, it is important that the device is set to the correct timezone.

9. Pin the Driver App / Allow Display Over App

You can pin an app for quick access and prevent it from closing in the background on many devices with newer Android versions. See https://support.google.com/android/answer/6118421?hl=en.

10. Keep Google Maps Automatically Updated

It's Ideal to set Google Maps to update automatically. If your phone is running on an old or outdated version of maps, it can have negative impacts on GPS data accuracy.

11. Clear Cached Data for Maps

Sometimes cached data for Maps may have been corrupted. This can cause a problem for your GPS and it may begin behaving unexpectedly. See: https://support.google.com/maps/answer/9878013?hl=en&co=GENIE.Platform%3DAndroid.