This guide will cover the initial configuration of X Mobile. The initial configuration determines the identity of the device as it relates back to your installation of X Dispatch. A proper configuration is necessary to ensure that your device correctly receives orders and routes when the driver is assigned such from within X Dispatch. Correctly configuring the device also ensures that you have the correct featureset turned on (i.e. on demand order, routed orders, signature capture, parcel scanning, etc.).
This guide will be a part of a series of guides on installing and configuring X Mobile.
The initial configuration of X Mobile requires three components:
Your CXT Customer ID can be readily found in a couple different places.
In X Dispatch, you can go to the Help menu, then click on About X Dispatch to find your CXT Customer ID.
It will be located in the top-left hand corner of the About box.
The Driver ID is something you establish from within X Dispatch.
To assign a Driver ID to your Driver in X Dispatch:
In the Primary Email field, type in a unique 10-digit number, followed by "@xmobile". Do NOT end this field with a ".com", as this will cause issues with X Mobile. Remember the 10-digit number, as you will need it for the X Mobile initial configuration.
For the Primary Format, select "X Mobile Message Format". This will ensure that X Dispatch will communicate with X Mobile in a way that X Mobile understands.
The passcode is created by sending in a support ticket to CXT Software technical support at https://cxtsoftware.atlassian.net/servicedesk/customer/portals. When requesting a passcode, specify the device model you need a passcode for, as well as the feature-set you are looking for (on demand order, signature capture, parcel scanning, etc). Technical support will respond soon informing you that a passcode has been created.
Once you have the CXT Customer ID, your Driver ID and your X Mobile Passcode, you can launch X Mobile on the device. Enter in the information into the corresponding fields and press finish on the bottom right.