Driver App Workflow

With Unconfirmed Stops

If there are unconfirmed stops, these will display at the top, and tapping Next will bring the driver to the Stop Info screen of the first unconfirmed stop.

Open

Without Unconfirmed Stops

If there are no unconfirmed stops, tapping Next will bring the driver to the Stop Info screen of the first stop in the Stops List.

Open

On Demand Workflow

Optional On Demand Workflow for Unconfirmed Stops

Basic On Demand Workflow

Stop Info

From the Stop Info screen, the stop can be marked as arrived by tapping Arrived.

Complete Stop

The Complete Stop and Complete workflow buttons will be displayed once all of the requirements have been met.

Optional On Demand Workflow When Arriving at a Stop

Geofencing

When geofencing is enabled and the driver is outside of the set geofence radius, an alert will pop up when the driver tries to update the stop. See Driver App Geofencing.

Parcels

Parcels are entered on the Parcels screen. If the stop has expected parcels, the Pickup or Delivery workflow button will display to take the driver to the Parcels screen. If there are no expected parcels, the driver can click Parcels on the Stop Info screen to go to the Parcels screen.

Overage Parcels

When scanning an overage parcel on a consolidated on demand order, the driver will be taken to the Pair Pickup Parcel screen to choose which pickup the parcel would be paired to.

Required Parcel Input

If a parcel type, parcel status code, and/or parcel refrigeration type is required, the driver will be taken to the Required Parcel Input screen after scanning a parcel. See How to Require Parcel Types and/or Parcel Status Codes When an Overage is Scanned and/or Parcel Refrigeration Types.

Optional On Demand Workflow When Completing a Stop

Required Driver Input

If a driver input is required, the driver will be taken to the Required Pickup/Delivery Input screen. To set up a required input, see Driver App Required Driver Input.

Force Location Scan (Upon Arrival)

If “Force Location Scan” on the order is set to “Upon Arrival“ or “Both”, the Arrival Scan workflow button will take the driver to the camera to perform the location scan. For consolidated stops, only the parent stop is accepted when location scanning. See Force Location Scan in the Driver App.

Visual Proof of Delivery

If the “Require Visual Proof of Delivery” mobile option or the “VPOD Required“ option on the customer record is enabled, the driver will be taken to the Visual Proof of Delivery screen. See How to Require Visual Proof of Delivery in the Driver App. If the “Require Visual Proof of Delivery” mobile option or the “VPOD Required“ option on the customer record is disabled, the driver can add one when completing the stop by tapping on Visual Proof of Delivery on the Complete Stop screen.

Signature

If the “Signature” required option is enabled on the customer record, the driver will be taken to the Collect Signature screen. If the “Signature” required option is disabled, the driver can add a signature when completing the stop by tapping COLLECT SIGNATURE on the Complete Stop screen.

Proof of Delivery

If the “POD Required“ option on the customer record is enabled, the driver will be taken to the Proof of Delivery screen. If the “POD Required“ option on the customer record is disabled, the driver can add one when completing the stop by tapping on Signee and/or Comments on the Complete Stop screen.

Force Location Scan (Upon Departure)

If “Force Location Scan” on the order is set to “Upon Departure” or “Both”, the Departure Scan workflow button will take the driver will be taken to the camera to perform the location scan. For consolidated stops, only the parent stop is accepted when location scanning. See Force Location Scan in the Driver App.

Routed Workflow

Basic Workflow

Stop Info

From the Stop Info screen, the stop can be marked as arrived by tapping Arrived.

Complete Stop

The Complete Stop and Complete workflow buttons will be displayed once all of the requirements have been met.

Optional Routed Workflow When Arriving at a Stop

Geofencing

When geofencing it enabled on the customer associated with the stop and the driver is outside of the set geofence radius, an alert will pop up when the driver tries to update the stop. See Driver App Geofencing.

Required Driver Input (Arrived)

If a driver input is required on arrival, the driver will be taken to the Required Arrival Input screen. To set up a required input, see Driver App Required Driver Input.

Force Location Scan (Upon Arrival)

If “Force Location Scan” on the route stop or contract stop is set to “Upon Arrival“ or “Both”, the Arrival Scan workflow button will take the driver to the camera to perform the location scan. For consolidated stops, only the parent stop is accepted when location scanning. See Force Location Scan in the Driver App.

Parcels

Parcels are entered on the Parcels screen. If the stop has expected parcels, the Pickup or Delivery workflow button will display to take the driver to the Parcels screen. If there are no expected parcels, the driver can click Parcels on the Stop Info screen to go to the Parcels screen.

Overage Parcels

When scanning an overage parcel on a consolidated route stop, the driver will be taken to the Pair Pickup Parcel screen to choose which pickup the parcel would be paired to.

Required Parcel Input

If a parcel type, parcel status code, and/or parcel refrigeration type is required, the driver will be taken to the Required Parcel Input screen. See How to Require Parcel Types and/or Parcel Status Codes When an Overage is Scanned and/or Parcel Refrigeration Types.

Optional Routed Workflow When Completing a Stop

Required Driver Input (Completed)

If a driver input is required on completion, the driver will be taken to the Required Completion Input screen. To set up a required input, see Driver App Required Driver Input.

Force Location Scan (Upon Departure)

If “Force Location Scan” on the route stop or contract stop is set to “Upon Departure” or “Both”, the Departure Scan workflow button will take the driver will be taken to the camera to perform the location scan. For consolidated stops, only the parent stop is accepted when location scanning. See Force Location Scan in the Driver App.

Visual Proof of Delivery

If the “Require Visual Proof of Delivery” mobile option or the “VPOD Required“ option on the customer record is enabled, the driver will be taken to the Visual Proof of Delivery screen. See How to Require Visual Proof of Delivery in the Driver App. If the “Require Visual Proof of Delivery” mobile option or the “VPOD Required“ option on the customer record is disabled, the driver can add one when completing the stop by tapping on Visual Proof of Delivery on the Complete Stop screen.

Proof of Delivery

If the “POD Required“ option on the customer record is enabled, the driver will be taken to the Proof of Delivery screen. If the “POD Required“ option on the customer record is disabled, the driver can add one when completing the stop by tapping on Signee and/or Comments on the Complete Stop screen.

Signature

If the “Signature” required option is enabled on the customer record, the driver will be taken to the Collect Signature screen. If the “Signature” required option is disabled, the driver can add a signature when completing the stop by tapping COLLECT SIGNATURE on the Complete Stop screen.