How to Disable Battery Optimization for the CXT Driver App

Please visit the following link if you have more questions about Background GPS Collection in the Driver App.

When your device is set to battery optimization mode, it may not allow full functionality of the CXT Driver App. Please follow the steps below depending on the device type to disable battery optimization.

1 Android
2 iPhone

Due to the setup on your device you may experience one of the following issues.

Mapping applications may not open in the foreground after clicking the address in the Driver App, and may or may not open in the background.
The Phone/Dialer application may not open in the foreground after clicking the phone number in our app, and may or may not open in the background.
Lists may not scroll, or could “jump” unexpectedly.
The Driver App may open on top of other applications continuously.
Background applications may not work as expected.
Notification alerts may not always play as expected.
Scanning barcodes may not always work the first time around. Multiple scans may be required to capture a “good” scan.
Application freezing and unexpected closures.
Etc…

Android

In early 2022, Android (and various other phone manufacturers) began updating their devices to prioritize battery optimization even if it meant that basic functionality within current apps may no longer work as expected. Every time a user downloads a new app or updates an app, Android is automatically enabling (or reenabling) their new “Battery Optimization” feature. CXT Software is unable to control or alter any phone settings outside of the CXT Driver App.

To ensure that you are able to enjoy the full functionality of the CXT Driver App and all its features, it is important that you disable "android battery optimization".

Samsung

Depending on the phone model, go to the smartphone's settings and follow these steps:

Navigate to your Settings menu.
Select “Apps”.
Locate the CXT Driver App (Nextstop)
Select “Battery”.
Choose ‘Unrestricted’ for Use Details, and then go back to your main screen.
Close the application fully and reopen it for effect.

Quick Tip: On the Optimize Battery screen, if the Driver App is not listed as “Apps Not Optimized”, tap on "Apps not optimized" and then tap on "All apps". Search for "CXT Driver" and disable that option.

Google Pixel

Go to your smartphone's Settings
Tap on "Apps & notifications"
Tap on "Advanced"
Tap on "Special app access"
Tap on "Battery optimization"

Sony

Go to your smartphone's Settings
Tap on "Battery"
Tap on the (...) menu in the top right corner and press "Battery optimization"
Tap on "Apps"
Tap on "CXT Driver".

LG

Go to your smartphone's Settings
Tap "Battery & power saving"
Tap on "Battery usage"
Tap "Ignore optimizations"
Turn "on" to ignore battery optimization for the Driver App.

One Plus

Go to Settings.
Tap on "Battery"
Tap on "Battery optimization"
Switch to the "All apps list" (top menu)
Tap on Driver App and choose "Don’t optimize"
Go back to your smartphone Settings
Select "Apps & notifications"
Tap on "See all apps"
Tap on the CXT Driver app
Then "Permissions"
Toggle "on" for Location access

Motorola

Huawei

Nokia 7.x Devices

HTC Devices

MIUI Devices

TCL/Alcatel

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iPhone

To ensure that you are able to enjoy the full functionality of the CXT Driver App and all features, it is important that you disable "Power Save Mode" for the CXT Driver app.

Disable Power Save Mode From Your Settings

Open "Settings."
Scroll down and tap "Battery."
If Low Power Mode is enabled, move the slider to the left to turn it off.
Shows Low Power Mode is enabled

Disable Power Save Mode From the Control Center

Access the Control Center.
- If you have an iPhone X or later, you can do this by swiping down from the right-hand corner of the screen.
- For older models, swipe up from the bottom.
If Low Power Mode is enabled, the battery icon will be highlighted. Tap on it to turn off lower power mode.

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