Customization

This page is for the Operations App. For the Classic Operations App please see Rapidship Customization.

You must have the Customization permission to view and the Edit Customization permission to edit this page.

See Users for more information.

1 How to Create a New Profile
2 How to Apply a Profile
3 How to Edit a Profile
4 How to Delete a Profile
5 Rapidship Configuration
- 5.1 Chat Widget Integration
- 5.2 Styles
- 5.3 Translations

You can customize your Client Portal website inside of the Operations App.

To view Client Portal Customization go to Client Portal Settings > Customizations.

How to Create a New Profile

Go to Maintenance > Client Portal Customization.
On the left next to Profile click the + button.

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How to Apply a Profile

You can switch to a different new or created profile.

Go to Maintenance > Client Portal Customization.
Select the Profile you would like to use.
Click the Publish button.

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How to Edit a Profile

Go to Maintenance > Client Portal Customization.
Select the Profile you would like to edit.
Click the save icon.

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How to Delete a Profile

Go to Maintenance > Client Portal Customization.
Select the Profile you would like to edit.
Click the delete icon.

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Rapidship Configuration

The left of the Rapidship Configuration screen is a preview of the changes you make from the form on the bottom right in the Styles and Translations tab.

The Chat Widget Integration tab is where you enable and customize your chat support widget in the Client Portal.

This cannot be saved on the default “CXT Rapidship” profile.

Field Name	Description
URL Reference \| Script Block	The selected method embedding your chat widget.
Chat Integration Code	When URL Reference is selected, a chat widget URL is entered in this field. When Script Block is selected, a script/function code for embeding the chat widget is entered in this field.
Javascript	Javascript to customize the chat widget. The following variable can be used to add customer or user information: username - Internet user’s username userFullName / userFirstName / userLastName - Internet user’s name userEmail - Internet user’s email primaryCustomerFullName / primaryCustomerFirstName / primaryCustomerLastName - Internet user’s primary customer name selectedCustomerFullName / selectedCustomerFirstName / selectedCustomerLastName - Name of the selected customer in the Client Portal selectedCustomerEmail - Email of the selected customer in the Client Portal
Available on these pages	Selected pages where the chat widget should be displayed.
Available to these customers	Selected customers that can use the chat. Click on the Customers field to select or search for customers. Customers with an Account Status of “Inactive” or “Blacklisted” will not be displayed.

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Styles

The Styles tab is where you can customize the colors, font, and logo in the Client Portal.

Field Name	Description
Primary	The color used in the Client Portal. Hover over the field name to see a description of where the color is used. Click the colored square to change the color using the color picker or entering the RGB values.
Accent
Font	The font used in the Client Portal. Select between Default Arial Georgia Helvetica Verdana
Logo Search	Used to search for the logo image to use in the Client Portal. Images are uploaded in the Images section. To add a PNG file type, please contact Technical Support. This will normally be blank if you are not searching for an image.

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Translations

The Translations tab is where you can make customizations to text in Rapidsihp. Use the Find field to quickly find text in the Client Portal. You can use the Replace field to quickly replace the all the text searched for in the Find field by entering the text and clicking the button with the two arrows in the field.

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