Cloud Client

Cloud Client is the method of accessing the CXT Software Cloud environment. You can install the client through the Downloads page. The installer uses a Microsoft click-once deployment which allows the application to install, even on limited user profiles, and automatically check for updates each time you launch it. See Cloud Client - Read Me First for more information.

Messages

The Messages Tab is the first visible section when opening the Cloud Client. New messages will also display in a pop up the first time you log in after the message was added. Messages provide relevant updates and messages related to Cloud. Examples of messages include software upgrades, advisory notice of service interruptions, and any other announcements related to the Cloud Environment. 

Resources

The Resources tab displays your account information and where you can perform basic administration tasks. From here you can create and manage users/groups, run reports, view frequently asked questions and contact technical support. 

Options

The Options tab is where you can change several parameters of your Cloud Client experience. From here, you can change the way the remote session Displays, the Local Resources you will be able to access, and how Notifications are displayed within the client.

See Cloud Client - Options for more information.

Diagnostics

The Diagnostics tab is where you can test and troubleshoot your Cloud Client connection and view some additional information. From here, you can change can choose sub-tabs for a connectivity test, a route tracing test, and view additional information and options.

See Cloud Client - Diagnostics for more information.

Logout

This tab is used to log out of the Cloud Client. See Cloud Client - Logging Out for more information.

Connect

The connect button is the single most important piece of the Cloud Client. It starts your remote session within the Cloud Environment.

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Clicking the Connect Button will launch your remote session within the Cloud environment. Click the button to begin your session using the settings defined on the options tab.

While your remote session within the Cloud Environment is active, the button will become inactive and its label text will change to state that you are In Session.

If the Cloud Environment is currently in "Maintenance" status, the connect button will become disabled and the label text will change to Offline. Once service is returned, the Connect button will return to active status.

If the Cloud Environment is currently in "Services Offline" status, the connect button will become disabled and the label text will change to Offline. Once service is returned, the Connect button will return to active status.

Latency

This small icon displays the quality of your connection from your computer.

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The Cloud Client was unable to successfully ping the Cloud Environment. This could be due to internet connectivity issues or a service interruption. If this result occurs, the client will try to ping the Cloud Environment again every five seconds until it succeeds. If the test fails 12 times in a row, the client will automatically start the Diagnostic Connectivity Test on the options tab.

The round trip time of the latency ping test is optimal. You should have no issues with latency while connected to the Cloud environment.
The round trip time of the latency ping test less than desirable. There might be occasional sluggishness while working within the Cloud Environment.

The round trip time of the latency ping test is not good. Expect sluggishness and periods of inactivity within the Cloud Environment. You might want to try and ease these effects by changing the User Experience setting on the options tab to "performance".