Customer Inactivity Warning

Owned by Michelle Cabaya
Last updated: Oct 05, 2022
2 min read

Enabling the Customer Inactivity Warning feature globally alerts a CSR if a Customer has not placed an Order or Route Stop within the set number of days. Using this Global feature controls when the alert is displayed and makes keeping track of active/inactive contracts easier.  

This feature is NOT displayed when a Customer has never placed an order in the system.

Enabling Customer Inactivity Warning

To enable the Customer Inactivity Warning functionality, follow the steps below:

  • Open the Global Options form.

  • Enable Customer Inactivity Warning and set the number of days value.

  • Click OK to close the form. 

Customer's Last Ordered Date

To view or edit a Customer's Last Ordered Date:

  • Navigate to Maintenance > Customers and open the Customer record you would like to view/edit.

  • Navigate to the General tab.

  • Last Ordered is automatically updated and can be manually overwritten by adjusting the date.  

Displayed Warning Message

Once the Inactivity Warning has been enabled, and a Customer's Last Ordered date is more than the number of days set in the Options form, an Inactivity Warning is displayed when any new Order, Recurring Order, Contract Stop or Route Stop is created (as soon as the CustID is entered).

The below images show the Inactivity Warning displayed on different forms.