X Route - Dispatch
The Route Dispatch board is used to dispatch routes to drivers and to monitor driver's route activity. It consists of two summary grids:
Active Routes Grid: Routes are assigned to drivers, and driver, stops, and parcels are monitored.
Active Drivers Grid: Driver's on-demand orders are monitored from this grid when in X Route.
Other important detail screens are:
Route Manifest: Double click on a route in the Active Route grid. Displays selected route's stops with related parcel and other information. See Route Manifest.
Parcels: Right click on a route in the Active Route grid and select "View Parcels...". Displays selected stop's parcel information. See Parcel Manifest.
Driver Active Work: Double click on a driver in the Active Driver grid. Displays orders and routes currently assigned to the driver. See Driver Active Work.
To get to the Route Dispatch board, go to X Route > Dispatch.
Quick Tips
Use the Home and End keys to highlight the first or last route/driver.
Customize the Active Routes and/or Driver grid to fit your needs. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.
Active Routes Grid
The Active Routes grid is where routes are assigned and drivers, stops, and parcels are monitored.
Field Name | Description |
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DriverID | Driver ID of driver assigned to the route. A blank DriverID means that there is no driver is assigned to the route. |
RouteID | Alphanumeric route ID of the route. The "UNASSIGNED" route ID is a group active stops without an assigned route. |
Description | Description of the route. This can only be edited in the route form. See Planning - New/Edit Route. |
RO | Status of last route optimization. See Route Optimization.
Quick Tip: Only validated addresses will be included in the optimization process, any unvalidated stops would be removed before processing. |
FleetID | Fleet ID assigned to route upon creation of the route. See Planning - New/Edit Route. |
FleetName | Fleet name associated with Fleet ID assigned to the route. Fleet names can be edited in Maintenance > Fleets. See Fleets (Classic Operations App). |
PostDate | Date the route was posted. See Post Recurring Orders or Routes. |
StartTime | Start time set on the route form. It's used for reporting and display purposes only.
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EndTime | End time set on the route form. It's used for reporting and display purposes only.
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Stops | Total number of stops on route. |
Completed | Total number of completed stops on route. |
Status (Max) | Each field shows the number of late stops depending on the time evaluation (Max Time, Preferred Time or ETA Time). Ideally, all stops are delivered before the customer's preferred time, however, sometimes this isn't the case and the stop may not officially be considered late until delivery time exceeds maximum defined time. These fields show three pieces of information:
* Late: A late stop is when the current time exceeds the time specified in parenthesis (Max, Preferred, or ETA) for stops on the route. |
Status (Preferred) | |
Status (Min) | |
Status (ETA) | |
Total | Total number of parcels existing on completed stops for the route. This does not include parcel counts for expected parcels. |
Total number of parcels indicated as "Overages" on completed stops for the route (parcels not originally on the stop as expected). | |
Short | Total number of parcels indicated as "Short" on completed stops for the route (unscanned or undelivered parcels). |
Exceptions | Total number of parcels indicated as "Exceptions" on completed stops for the route (driver or CSR adds "Exceptions" / status codes). |
Time difference in minutes between the current time and the next stop's ETA value supplied for the max field + the grace period for route stops in the route optimization settings.
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Time difference in minutes between the current time and the next stop's ETA value supplied for the preferred field in the route optimization settings.
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Early | Number of stops on the route that were completed early (before the preferred time).
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Late | Number of stops completed after the Max time of the route stop.
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Driver Nickname | Nickname of the driver assigned to the route. See Drivers or Drivers (Classic Operations App). |
PayLocked | Displays -1 if the driver pay for the route has been locked. See Set Driver Pay. |
Number of route stops where the driver clicks on the stop in their manifest to open and complete it. | |
Number of route stops where the driver scans the X-xxxx-Rxxxx barcode to open the stop and completes it. The R barcode is found on the route manifest from the Dispatch Board. | |
Number of route stops where the driver opens and PODs the stop by being on the route manifest and either scanning the L or C barcode related to the stop. The L barcode is the lookup barcode for the stop (X Mobile Secondary Lookup) and the C barcode is the contract stop barcode. | |
Number of route stops where an Operations App user manually completed the route stop. | |
Number of route stops where the internet user marks the route stop as completed in the Driver Portal (through X Internet or Client Portal) manifest. | |
Number of status codes on a route. |
Right-Click Menu
Selection (Shortcut) | Description |
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Dispatch Or Remove Driver... (6) | Opens a form to dispatch or remove a driver from the route. |
Edit... | Opens route manifest. See Route Manifest. |
Activate All Stops | Activate any stops on the route that are currently deactivated. Requires “Activate/Deactivate Stops” permission enabled and “Include Completed Stops” if needed for completed stops. See Users (Classic Operations App). |
Deactivate All Stops | Deactivate any stops on the route that are currently active. |
Opens parcel manifest. See Parcel Manifest. | |
Distribution Parcel Sort... | See Route Parcel Sort. |
Depot Scan | |
Select Date... | Select which postdate to view, from a calendar. |
Filter Routes by Fleets (*) | Opens fleet selection window from which fleets can be checked. Dispatchers must be granted permissions to Fleets before they can be selected. |
Set Driver Pay | See Set Driver Pay. |
Optimize Route | Optimize the route using route optimization. See Route Optimization. |
Optimize Status | Displays the last time of optimization, status, and errors. |
Adjust Time Window | Opens a pre-populated advanced find, to allow for adjustments to route stop time windows for the route highlighted. See Bulk Adjustments to Contract or Route Stop Time Windows. |
Clone Route | Clone the route. You can choose whether or not to clone all route stops. Cloning does not include information such as parcels, completion times, PODs, etc. |
Run Custom Procedure | Allows access to specific custom procedures, available from CXT Software custom services. |
Save Layout | Saves current layout. If adjustments are made to field sequence that need to be saved, use this feature. When saving a layout the option exists to save the "Routes", "Drivers", or "Both" grids. Layouts may also be saved as a custom grid for later retrieval. |
Reset Layout | Resets dispatch field layout to CXT Software standard layout. The "Routes", "Drivers", or "Both" grids can be reset. |
Load Layouts | Restores a layout previously saved using the "Save Layout" function. |
Show/Hide Route Fields | Adds or removes columns from routes grid. Use the "Save Layout" function after selecting fields to save changes. |
Find Route | Opens a window to search for a route ID. If a matching route is found, the route will be highlighted. |
Find Driver | Opens a window to search for a driver ID. If a matching driver ID is found, the first route with the driver assigned will be highlighted |
Find Parcel... | Opens a window to search for a parcel barcode. If a matching parcel is found, another window will open to allow parcel edits and details (including all assigned route stops associated to the parcel). |
Print All Manifests... (Ctl + P) | |
Print Shown Manifests | |
Merge Group Values | Merges any cells to the left of the thick black bar, with the same value. |
Show OSD | Enables the Over, Short, and Exception columns to display data. See "Over" in the table above. |
Show ETA | Displays or hides the NextETAMax and NextETAPreferred columns. See "NextETAMax" and "NextETAPreferred" in the table above. |
Show Status Code | Displays or hides the "Status Code" column. See "Status Code" in the table above. |
Show Completion Types | Displays or hides the HHManifestComp, HHActiveStopScan, HHContractStopScan, CSRComp, and XInternetComp columns. See "HHManifestComp", "HHActiveStopScan", "HHContractStopScan", "CSRComp", and "XInternetComp" in the table above. |
Highlight After Dispatch | Where the highlight should be immediately after dispatch.
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Override Start Times | When checked the route start times for the dispatch board come from the preferred time of the stop with the lowest sequence number, when unchecked, start time is the time set on the route. |
Override End Times | When checked the route end times for the dispatch board come from the preferred time of the stop with the highest sequence number, when unchecked, end time is the time set on the route. |
Set ETA Speed... | Opens the "ETA Speed" form to enter an average speed to use when calculating the ETA. |
Show All | Displays all the routes in the routes grid (including completed routes). |
Alert on non-current date | When enabled, a yellow banner is present on any route manifests viewed from previous or future postdates. |
Toggle Grid Orientation | Switches dispatch screen orientation between horizontal and vertical. |
Active Drivers Grid
The Active Drivers grid displays the same Operations App information as the on-demand dispatch board. Route information is not included in this section.
Field Name | Description |
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Driver | Driver ID. A warning icon is displayed in front of a driver ID 5 minutes after an order is dispatched to a driver and the driver has not marked it confirmed. |
Vehicle Class (vehicle icon) | Displays an icon according to the class of the vehicle that is set in the driver record. The available icons are a bicycle, bobtail, car, motorcycle, pickup, scooter, or van.
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Direction (compass icon) | Displays the direction of travel if GPS is enabled on the driver's mobile device. |
RO | Status of last route optimization. See Route Optimization.
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Bearing | The direction or course of motion determined by the GPS chip of the mobile device. Similar to "Direction" but the bearing is represented numerically from 0-360 |
Speed | This reports the speed of the driver through GPS report data collected from the mobile device. |
Nickname | Nickname from the "Nickname" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource. |
Vehicle | Vehicle description from the vehicle record associated with the driver's record. See Vehicles or Vehicles (Classic Operations App). |
Count(On Demand) | Number of active, uncompleted on demand orders assigned to the driver. |
Score | Displays a number from 0 to 3000. This number is assigned when using the auto ranking feature. See Driver Ranking Configuration. |
Piece Total | Total number of pieces to be picked up and delivered by the driver. |
Weight Total | Total weight of parcels to be picked up and delivered by the driver. |
VehicleID | Vehicle ID from the vehicle record associated with the driver's record. See Vehicles or Vehicles (Classic Operations App). |
MinWeight | |
MaxWeight | |
Capacity | |
Parking | |
RelSpeed | |
HazmatClasses |