X Route - Dispatch

The Route Dispatch board is used to dispatch routes to drivers and to monitor driver's route activity. It consists of two summary grids:

Active Routes Grid: Routes are assigned to drivers, and driver, stops, and parcels are monitored.
Active Drivers Grid: Driver's on-demand orders are monitored from this grid when in X Route.

Other important detail screens are:

Route Manifest: Double click on a route in the Active Route grid. Displays selected route's stops with related parcel and other information. See Route Manifest.
Parcels: Right click on a route in the Active Route grid and select "View Parcels...". Displays selected stop's parcel information. See Parcel Manifest.
Driver Active Work: Double click on a driver in the Active Driver grid. Displays orders and routes currently assigned to the driver. See Driver Active Work.

To get to the Route Dispatch board, go to X Route > Dispatch.

Quick Tips

Use the Home and End keys to highlight the first or last route/driver.
Customize the Active Routes and/or Driver grid to fit your needs. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.

Active Routes Grid

The Active Routes grid is where routes are assigned and drivers, stops, and parcels are monitored.

Field Name	Description

Field Name	Description
DriverID	Driver ID of driver assigned to the route. A blank DriverID means that there is no driver is assigned to the route.
RouteID	Alphanumeric route ID of the route. The "UNASSIGNED" route ID is a group active stops without an assigned route.
Description	Description of the route. This can only be edited in the route form. See Planning - New/Edit Route.
RO	Status of last route optimization. See Route Optimization. Green Checkmark: Route has been optimized. Yellow !: Warnings such as no possible solution or the end/begin time being incompatible. Red X: Cannot run optimization for the route. Quick Tip: Only validated addresses will be included in the optimization process, any unvalidated stops would be removed before processing.
FleetID	Fleet ID assigned to route upon creation of the route. See Planning - New/Edit Route.
FleetName	Fleet name associated with Fleet ID assigned to the route. Fleet names can be edited in Maintenance > Fleets. See Fleets (Classic Operations App).
PostDate	Date the route was posted. See Post Recurring Orders or Routes.
StartTime	Start time set on the route form. It's used for reporting and display purposes only. Red highlight: The current time is past the Start time and the route has no completed stops.
EndTime	End time set on the route form. It's used for reporting and display purposes only. Red highlight: Not all of the stops have been completed, the current time is past the Start time, and the End time is greater than the Start time, or if the route End time is more than 24 hours ago, the route is still active, and the End time is greater than the Start time.
Stops	Total number of stops on route.
Completed	Total number of completed stops on route.
Status (Max)	Each field shows the number of late stops depending on the time evaluation (Max Time, Preferred Time or ETA Time). Ideally, all stops are delivered before the customer's preferred time, however, sometimes this isn't the case and the stop may not officially be considered late until delivery time exceeds maximum defined time. These fields show three pieces of information: Number: The number of late* stops. Status: On-Time: No stop on the route is late. Late: One or more stops are late.* Color: Green: All stops are on time. Yellow: One or two stops are late, however, all other stops are on time. Red: Three or more stops are late for Max or Preferred, and four or more stops are late for ETA. * Late: A late stop is when the current time exceeds the time specified in parenthesis (Max, Preferred, or ETA) for stops on the route.
Status (Preferred)
Status (Min)
Status (ETA)
Total	Total number of parcels existing on completed stops for the route. This does not include parcel counts for expected parcels.
Over	Total number of parcels indicated as "Overages" on completed stops for the route (parcels not originally on the stop as expected).
Short	Total number of parcels indicated as "Short" on completed stops for the route (unscanned or undelivered parcels).
Exceptions	Total number of parcels indicated as "Exceptions" on completed stops for the route (driver or CSR adds "Exceptions" / status codes).
NextETAMax	Time difference in minutes between the current time and the next stop's ETA value supplied for the max field + the grace period for route stops in the route optimization settings. Unhighlighted: ETA is more than 10 minutes before the Max time. Yellow highlight: ETA is between 0 to 10 minutes before the Max time. Red highlight: ETA is after the Max time.
NextETAPreferred	Time difference in minutes between the current time and the next stop's ETA value supplied for the preferred field in the route optimization settings. Unhighlighted: ETA is more than 10 minutes before the Preferred time. Yellow highlight: ETA is between 0 to 10 minutes before the Preferred time. Red highlight: ETA is after the Preferred time.
Early	Number of stops on the route that were completed early (before the preferred time). Green highlight: All stops are on time. Yellow highlight: One or two stops are late, however, all other stops are on time. Red highlight: Three or more stops are late.
Late	Number of stops completed after the Max time of the route stop. Green: All stops are on time. Yellow: One or two stops are late, however, all other stops are on time. Red: Three or more stops are late.
Driver Nickname	Nickname of the driver assigned to the route. See Drivers or Drivers (Classic Operations App).
PayLocked	Displays -1 if the driver pay for the route has been locked. See Set Driver Pay.
HHManifestComp	Number of route stops where the driver clicks on the stop in their manifest to open and complete it.
HHActiveStopScan	Number of route stops where the driver scans the X-xxxx-Rxxxx barcode to open the stop and completes it. The R barcode is found on the route manifest from the Dispatch Board.
HHContractStopScan	Number of route stops where the driver opens and PODs the stop by being on the route manifest and either scanning the L or C barcode related to the stop. The L barcode is the lookup barcode for the stop (X Mobile Secondary Lookup) and the C barcode is the contract stop barcode.
CSRComp	Number of route stops where an Operations App user manually completed the route stop.
XInternetComp	Number of route stops where the internet user marks the route stop as completed in the Driver Portal (through X Internet or Client Portal) manifest.
Status Code	Number of status codes on a route.

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Right-Click Menu

Selection (Shortcut)	Description

Selection (Shortcut)	Description
Dispatch Or Remove Driver... (6)	Opens a form to dispatch or remove a driver from the route.
Edit...	Opens route manifest. See Route Manifest.
Activate All Stops	Activate any stops on the route that are currently deactivated. Requires “Activate/Deactivate Stops” permission enabled and “Include Completed Stops” if needed for completed stops. See Users (Classic Operations App).
Deactivate All Stops	Deactivate any stops on the route that are currently active.
View Parcels...	Opens parcel manifest. See Parcel Manifest.
Distribution Parcel Sort...	See Route Parcel Sort.
Depot Scan	See Dispatch - Depot Scan.
Select Date...	Select which postdate to view, from a calendar.
Filter Routes by Fleets (*)	Opens fleet selection window from which fleets can be checked. Dispatchers must be granted permissions to Fleets before they can be selected.
Set Driver Pay	See Set Driver Pay.
Optimize Route	Optimize the route using route optimization. See Route Optimization.
Optimize Status	Displays the last time of optimization, status, and errors.
Adjust Time Window	Opens a pre-populated advanced find, to allow for adjustments to route stop time windows for the route highlighted. See Bulk Adjustments to Contract or Route Stop Time Windows.
Clone Route	Clone the route. You can choose whether or not to clone all route stops. Cloning does not include information such as parcels, completion times, PODs, etc.
Run Custom Procedure	Allows access to specific custom procedures, available from CXT Software custom services.
Save Layout	Saves current layout. If adjustments are made to field sequence that need to be saved, use this feature. When saving a layout the option exists to save the "Routes", "Drivers", or "Both" grids. Layouts may also be saved as a custom grid for later retrieval.
Reset Layout	Resets dispatch field layout to CXT Software standard layout. The "Routes", "Drivers", or "Both" grids can be reset.
Load Layouts	Restores a layout previously saved using the "Save Layout" function.
Show/Hide Route Fields	Adds or removes columns from routes grid. Use the "Save Layout" function after selecting fields to save changes.
Find Route	Opens a window to search for a route ID. If a matching route is found, the route will be highlighted.
Find Driver	Opens a window to search for a driver ID. If a matching driver ID is found, the first route with the driver assigned will be highlighted
Find Parcel...	Opens a window to search for a parcel barcode. If a matching parcel is found, another window will open to allow parcel edits and details (including all assigned route stops associated to the parcel).
Print All Manifests... (Ctl + P)	See Dispatch - Print Route Manifest.
Print Shown Manifests	See Dispatch - Print Route Manifest.
Merge Group Values	Merges any cells to the left of the thick black bar, with the same value.
Show OSD	Enables the Over, Short, and Exception columns to display data. See "Over" in the table above.
Show ETA	Displays or hides the NextETAMax and NextETAPreferred columns. See "NextETAMax" and "NextETAPreferred" in the table above.
Show Status Code	Displays or hides the "Status Code" column. See "Status Code" in the table above.
Show Completion Types	Displays or hides the HHManifestComp, HHActiveStopScan, HHContractStopScan, CSRComp, and XInternetComp columns. See "HHManifestComp", "HHActiveStopScan", "HHContractStopScan", "CSRComp", and "XInternetComp" in the table above.
Highlight After Dispatch	Where the highlight should be immediately after dispatch. Top Row - The UNASSIGNED route at the top. Last Dispatched Job - The route that was just dispatched.
Override Start Times	When checked the route start times for the dispatch board come from the preferred time of the stop with the lowest sequence number, when unchecked, start time is the time set on the route.
Override End Times	When checked the route end times for the dispatch board come from the preferred time of the stop with the highest sequence number, when unchecked, end time is the time set on the route.
Set ETA Speed...	Opens the "ETA Speed" form to enter an average speed to use when calculating the ETA.
Show All	Displays all the routes in the routes grid (including completed routes).
Alert on non-current date	When enabled, a yellow banner is present on any route manifests viewed from previous or future postdates.
Toggle Grid Orientation	Switches dispatch screen orientation between horizontal and vertical.

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Active Drivers Grid

The Active Drivers grid displays the same Operations App information as the on-demand dispatch board. Route information is not included in this section.

Field Name	Description
Driver	Driver ID. A warning icon is displayed in front of a driver ID 5 minutes after an order is dispatched to a driver and the driver has not marked it confirmed.
Vehicle Class (vehicle icon)	Displays an icon according to the class of the vehicle that is set in the driver record. The available icons are a bicycle, bobtail, car, motorcycle, pickup, scooter, or van. Red- Indicates at least one order has a service failure, either on the pickup or the delivery. Yellow- Indicates at least one of the undelivered orders is approaching its deadline. Green- All undelivered orders are NOT late, or within 15 mins of being late.
Direction (compass icon)	Displays the direction of travel if GPS is enabled on the driver's mobile device.
RO	Status of last route optimization. See Route Optimization. Green Checkmark - Driver has been optimized. Yellow ! - Warnings such as no possible solution or the end/begin time being incompatible. Red X - Cannot run optimization for the driver.
Bearing	The direction or course of motion determined by the GPS chip of the mobile device. Similar to "Direction" but the bearing is represented numerically from 0-360
Speed	This reports the speed of the driver through GPS report data collected from the mobile device.
Nickname	Nickname from the "Nickname" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
Vehicle	Vehicle description from the vehicle record associated with the driver's record. See Vehicles or Vehicles (Classic Operations App).
Count(On Demand)	Number of active, uncompleted on demand orders assigned to the driver.
Score	Displays a number from 0 to 3000. This number is assigned when using the auto ranking feature. See Driver Ranking Configuration.
Piece Total	Total number of pieces to be picked up and delivered by the driver.
Weight Total	Total weight of parcels to be picked up and delivered by the driver.
VehicleID	Vehicle ID from the vehicle record associated with the driver's record. See Vehicles or Vehicles (Classic Operations App).
MinWeight	See Vehicles or Vehicles (Classic Operations App).
MaxWeight	See Vehicles or Vehicles (Classic Operations App).
Capacity	See Vehicles or Vehicles (Classic Operations App).
Parking	See Vehicles or Vehicles (Classic Operations App).
RelSpeed	See Vehicles or Vehicles (Classic Operations App).
HazmatClasses	Visible field, available for use through custom work only.
WorkerID	Human resource ID of the driver. This can be found in the driver record under "Human Resource". See Drivers or Drivers (Classic Operations App).
Performance	Performance score from the "Performance" field in the driver's record. See Drivers or Drivers (Classic Operations App).
HomeZip	Zip code for the driver's starting location set in the driver's record. See Drivers or Drivers (Classic Operations App).
FleetID	Fleet ID for the fleet associated with the driver.
FleetName	Fleet name for the fleet associated with the driver under "Fleet" in the driver's record. See Drivers or Drivers (Classic Operations App).
LastReportLat	Latitude coordinate of the last time the mobile device GPS communicated with the server.
LastReportLon	Longitude coordinate of the last time the mobile device GPS communicated with the server.
Previous Zip	Longitude Zip Code associated with the driver's previous location, prior to the Current Zip.
Previous Report	The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPS Lat	GPS latitude point from the last GPS update reported from a driver.
GPS Lon	GPS longitude point from the last GPS update reported from a driver.
GPSReportZip	Zip code from the last GPS update reported from a driver when either an update is made to an order status or an order was updated
GPSReportZone	Zone from the order of the last GPS update from a driver when either an update is made to an order status or an order was updated
GPSReportTime	Time and date of the last GPS update from a driver. Gray - The time is 10+ minutes in the past, and the LastMobileReport field is less than 5 minutes ago, or the GPS Report time is 5-10 minutes in the past and the LastMobileReport field is less than 5 minutes ago. Red - The LastMobileReport field is older than 5 minutes AND GPSReportTime > 10 minutes old Yellow - More than 5 minutes in the past, (will be gray in the situation above if the LastXTReport is within the last 5 minutes)
GPS Post	Displays a 1 if there was a GPS update from the driver.
CurrentReportLat	Lattitude from the last action taken on any of the driver’s assigned orders/route stops. If the action is coming from the driver, the driver’s lattitude at the time of the action will be displayed. If the action is coming from an Operations user from inside of the application, the order or route stop location’s lattitude that is associated with the action will be displayed. For example, if the last action for any of the driver’s assignments came from a dispatcher marking an order as ‘Picked Up’, the pickup location’s lattitude would display.
CurrentReportLon	Longitude from the last action taken on any of the driver’s assigned orders/route stops. If the action is coming from the driver, the driver’s longitude at the time of the action will be displayed. If the action is coming from an Operations user from inside of the application, the order or route stop location’s longitude that is associated with the action will be displayed. For example, if the last action for any of the driver’s assignments came from a dispatcher marking an order as ‘Picked Up’, the pickup location’s longitude would display.
Current Zip	Zip code from the last action taken on any of the driver’s assigned orders/route stops. If the action is coming from the driver, the driver’s zip code at the time of the action will be displayed. If the action is coming from an Operations user from inside of the application, the order or route stop location’s zip code that is associated with the action will be displayed. For example, if the last action for any of the driver’s assignments came from a dispatcher marking an order as ‘Picked Up’, the pickup location’s zip code would display.
Current Zone	Zone from the last action taken on any of the driver’s assigned orders/route stops. If the action is coming from the driver, the driver’s zone at the time of the action will be displayed. If the action is coming from an Operations user from inside of the application, the order or route stop location’s zone that is associated with the action will be displayed. For example, if the last action for any of the driver’s assignments came from a dispatcher marking an order as ‘Picked Up’, the pickup location’s zone would display.
Current Report	Time and date from the last action taken on any of the driver’s assigned orders/route stops. This can come from either a driver or Operations App user such as a dispatcher.
NextLat	Latitude for driver's next stop. A 0 will be displayed if no "next stop" is selected.
NextLon	Longitude for driver's next stop. A 0 will be displayed if no "next stop" is selected.
NextZip	Zip code for driver's next stop. A 0 will be displayed if no "next stop" is selected.
NextZone	Zone for the driver's next pickup/delivery set on an on demand order.
NextReportTime	Timestamp for when Operations App last synced with the mobile device to get next stop details.
FurthestLat	Furthest pickup/delivery location latitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order.
FurthestLon	Furthest pickup/delivery location longitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order.
FurthestZip	Furthest pickup/delivery location zip for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order.
FurthestZone	Furthest pickup/delivery location zone for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order.
Furthest Report	Furthest longitude point from a GPS coordinate reported by a driver.
Status	Green - All orders assigned to driver are beyond the orders pickup/delivery warning settings on the corresponding order type Yellow - An order assigned to the driver is between the required pickup/delivery time and its corresponding warning time, but not late Red - An order assigned to the driver is late for pickup/delivery
Email	Driver's email from the "Primary Email" field on the driver's record. See Drivers or Drivers (Classic Operations App).
Name	Name from "Last Name" and "First Name" fields on the driver's human resource record. See Human Resources - New / Edit Human Resource.
Comments	This information is filled in automatically from "Default Comments" on the driver record (see Drivers or Drivers (Classic Operations App)) or is changed through the right-click menu selection "Edit Comments". This is used to communicate to dispatchers any special situations regarding a driver.
HR Ins Expires	Date the driver's human resource insurance expires. From the driver's human resource record "Expires" field of the "Insurance" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
HR Lic Expires	Date the driver's license human resource expires. From the driver's human resource record "Expires" field of the "Drivers License" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
Veh Ins Expires	Date the driver's vehicle insurance expires. From the driver's vehicle record "Expires" field of the "Insurance" section. See Vehicles or Vehicles (Classic Operations App).
Veh Registration Expires	Date the driver's vehicle license expires. From the driver's vehicle record "Expires" field of the "License" section. See Vehicles or Vehicles (Classic Operations App).
MobilePhone	Mobile phone number from the "Mobile" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
PreferredEndTime	"Preferred End Time" from the "General" tab of the driver record. See Drivers or Drivers (Classic Operations App).
LastMobileReport	Time and date of the last time the mobile device communicated to the server, regardless of if GPS was collected. For example, this updates even if the GPS chip was broken on a mobile device.
MinIdle	Mins between no and the last update to an order status value.
CurrentXTVersion	The Driver App version of the driver's device.
Previous Report (Local)	The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPSReportTimeLocal	Localized Timestamp of the last GPS update from a driver.
Current Report (Local)	Localized time and date from the last action taken on any of the driver’s assigned orders/route stops. This can come from either a driver or Operations App user such as a dispatcher.
NextReportTimeLocal	Localized Timestamp for when Operations App last synced with the mobile device to get next stop details.
Furthest Report (Local)	Localized Timestamp of furthest GPS report, reported by a driver.
LastMobileReport (Local)	Localized Timestamp of the last time the mobile device communicated to the server, regardless of if GPS was collected.
GPSLocationError	Numeric code for the location error.
LastErrorGPS	Description of the location error.
Max Dim Weight	Maximum amount of dimensional weight that can be assigned to the vehicle (driver).
Dim Weight Total	Total dimensional weight assigned to the driver. Red - Indicates that the weight has exceeded the vehicle's max dim weight.
Count(Routed)	Number of route stops on active routes assigned to the driver.
AD	Displays whether the driver has the Assisted Dispatch permission enabled or disabled. See Assisted Dispatch.
Count(All)	Number of both on demand orders and route stops that are active and assigned to the driver.
NextStop	Name of the stop that is either marked as the next stop for the driver or is the next stop on the driver sequence. This will be blank if no stop is marked or if the driver is not checked in.

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Selection (Shortcut)	Description
Details... (Enter)	Opens the "Driver - Active Orders" grid. See Driver Active Work.
Edit Comments...	Updates driver comments column in drivers grid. Driver comments can be very helpful to provide additional information about a driver's status. Example If a driver becomes unavailable, the ETA for the driver can be inserted. In this way, if a dispatcher's shift ends the information is easily visible to the next dispatcher.
Edit Driver... (Num 8)	Opens the driver form. See Drivers or Drivers (Classic Operations App).
Position Driver... (P)	Positions driver within a postal code. Useful if the driver is not using GPS enabled mobile devices.
Locate Driver... (L)	Displays map with an icon showing the location of driver. Uses GPS data if available, last known location based on driver pickups or deliveries, or where the driver was positioned by the dispatcher using the "Position Driver" menu selection.
Send Text Message (M)	Sends a message to the driver's mobile device.
Optimize Route	Optimize the driver's pickups and deliveries in the order the driver should perform them, and then send the sequence to the driver's mobile devices. See Route Optimization.
Optimization Status	Displays the last time of optimization, status, and errors.
Filter active drivers by fleets... (*)	Opens fleet selection window from which fleets can be checked. Drivers are displayed for selected fleets only. Dispatchers must be granted permissions to fleets before they can be selected.
Filter active drivers by zone...	Filters drivers based on zone and zone type. Available zone types are "Current Zone", "GPS Zone", "Previous Zone", "Furthest Zone".
Activate Driver... (Insert)	Activate drivers when they are ready to work. After pressing "Insert" the driver appears in Drivers Grid.
Deactivate Driver (Delete)	Deactivates drivers when they are finished working. After pressing "Delete" the driver is removed from Drivers Grid.
Logout Driver	Logout drivers from the mobile app.
Inactive Drivers...	Shows list of all deactivated drivers.
Save Layout (Num 0)	Saves the current layout. If adjustments are made to field sequence that needs to be saved, use this feature. When saving a layout the option exists to save orders/route grid, drivers grid, or both. Layouts may also be saved as a custom grid for later retrieval. This is the same "Save" function that exists in the Orders Grid.
Reset Layout	Resets dispatch field layout to CXT Software standard layout. The Orders/Routes Grid, Drivers Grid, or both Grids can be reset.
Load Layouts	Restores a layout previously saved using "Save Layout" function.
Show/Hide Driver Fields	Adds or removes columns from the Drivers Grid. Use "Save Layout" function after selecting fields to save changes.
Run Custom Procedure...	Allows access to specific custom programs that may be available.
Find Driver... (.)	Finds driver in orders grid by highlighting first order assigned to the driver.
Sync Dispatch Grid... (+)	A useful function to help dispatchers locate a drivers route in the "Active Orders"/"Active Routes" grid, by selecting this function from the "Active Drivers" grid. This is especially beneficial for delivery companies that have large dispatch environment with hundreds of orders and dozens of drivers.
Clear Next Stop	Clears "Next Stop" indicator for the driver if it was set using "Make Next Stop" feature noted above in Orders/Routes Grid.
Sort Fields	Sorts drivers based on up to five selectable sort fields. Overrides default sort by driver number.
GPSLocationError	The numeric value associated with a location error code. Examples: (0) Location unknown - The GPS chip is unresponsive. (1) Location permission denied - Navigation/GPS Location Services is disabled on the mobile device for the Driver App.
LastError	Display text for the related GPSLocationError that was generated.

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