Copy of 🔄 Important Update: Switch to FTPS for Secure File Transfers

To enhance the security of file transfers, we are requiring all customers to update their FTP client settings to use FTPS (FTP over TLS encryption).

Depending on the current configuration, it may need to be updated to:

• Just enable FTPS (TLS encryption)
  or

• Update both the server address and enable FTPS

Read below to determine which steps will apply.

👥 Who Does This Affect?

✅ If you are already connecting to ftpdata01.cxtsoftware.net:

You only need to enable FTPS (TLS encryption) and update your username and password.

⚠️ If you are still connecting to ftpdata01.xdhosted.com:

You need to:

1. Change your server address to ftpdata01.cxtsoftware.net

2. Enable FTPS (TLS encryption)

3. Update your username and password

🛠 Step-by-Step Instructions

1️⃣ Open Your FTP Software

Launch your FTP client.

2️⃣ Locate Your Existing Connection

Go to your FTP client’s:

• Site Manager

• Profiles

• Saved Connections

Select your existing profile for xdhosted.com or cxtsoftware.net.

3️⃣ Update the Server Address (if applicable)

• If you're still using:
  ftpdata01.xdhosted.com
  ➡️ Change it to:
  ftpdata01.cxtsoftware.net

This change ensures your connection routes through our updated and secured infrastructure.

4️⃣ Enable FTPS (TLS Encryption)

Find the option labeled Protocol, Encryption, or Security, and select:

✅ Use explicit FTP over TLS (FTPS)
Or
✅ Require explicit FTP over TLS

This enables secure, encrypted file transfers.

5️⃣ Enter Your Updated Credentials

Input the new login credentials that were provided to you:

• Username: [your new username]

• Password: [your new password]

6️⃣ Save and Test the Connection

• Save your updated settings.

• Click “Connect” or “Test Connection.”

• If prompted with a security certificate, verify it’s from a trusted source and click “OK” or “Accept.”

• Once you’ve confirmed everything is working correctly, notify us you have completed these steps at support@cxtsoftware.atlassian.net

📋 Summary Table

🤝 Need Help?

If you’re unsure which setup you’re currently using or encounter any issues while updating, our support team is here to help.

📧 Email: [support@cxtsoftware.com]
📞 Phone: (602) 265-0195