🔄 Important Update: Switch from FTP to FTPS

To enhance the security of file transfers, we are requiring all customers to update their FTP client settings to use FTPS (FTP over TLS encryption).

Depending on the current configuration, it may need to be updated to:

Just enable FTPS (TLS encryption)
or
Update both the server address and enable FTPS

Read below to determine which steps will apply.

If you use 3rd-party integration partners, these steps will need to be completed by each of them as well, or your integrations may stop working. Please ensure that your integration partners are aware of the change and make arrangements to ensure that these changes are completed prior to August 31.

If your integration partner/s would like to speak with someone from CXT Software, we can schedule a support meeting. Please make this request through our Support Portal.

Please note that when your integration partners make these changes, you will be unable to process data with their integration until they've completed the change on their side. Once they have completed the change, items will begin processing again. This change should only take 1-2 minutes to complete at the most.

While you have until August 31, we would recommend you make the swap to FTPS at your next convenience, as you may need to allow time for communication with your 3rd-party integration partners.

Please note in some cases you will need to use ftps:// or sftp:// in front of your connection string. Please see your 3rd party manual to setup the connection string properly.

👥 Who Does This Affect?

✅ If you are already connecting to `ftpdata01.cxtsoftware.net`:

You only need to enable FTPS (TLS encryption) and update your username and password.

⚠️ If you are still connecting to `ftpdata01.xdhosted.com`:

You need to:

Change your server address to ftpdata01.cxtsoftware.net
Enable FTPS (TLS encryption)
Update your username and password

🛠 Step-by-Step Instructions

1️⃣ Open Your FTP Software

Launch your FTP client.

2️⃣ Locate Your Existing Connection

Go to your FTP client’s:

Site Manager
Profiles
Saved Connections

Select your existing profile for xdhosted.com or cxtsoftware.net.

Please note in some cases you will need to use ftps:// or sftp:// in front of your connection string. Please see your 3rd party manual to setup the connection string properly.

3️⃣ Update the Server Address (if applicable)

If you're still using:
ftpdata01.xdhosted.com
➡️ Change it to:
ftpdata01.cxtsoftware.net

This change ensures your connection routes through our updated and secured infrastructure.

4️⃣ Enable FTPS (TLS Encryption)

Find the option labeled Protocol, Encryption, or Security, and select:

✅ Use explicit FTP over TLS (FTPS)
Or
✅ Require explicit FTP over TLS

This enables secure, encrypted file transfers.

5️⃣ Enter Your Credentials

Input the your login credentials. Depending on your configuration, you may need to use new credentials. If these haven’t already been provided to you by our support team, please reach out and request them using the support contact info at the bottom of this page.

6️⃣ Save and Test the Connection

Save your updated settings.
Click “Connect” or “Test Connection.”
If prompted with a security certificate, verify it’s from a trusted source and click “OK” or “Accept.”
Once you’ve confirmed everything is working correctly, please notify us you have completed these steps at support@cxtsoftware.atlassian.net

📋 Summary Table

Setting	Value

Setting	Value
Host	`ftpdata01.cxtsoftware.net`
Protocol / Encryption	Explicit FTP over TLS (FTPS)
Username	[your existing or new username]
Password	[your existing or new password]

🤝 Need Help?

If you’re unsure which setup you’re currently using or encounter any issues while updating, our support team is here to help.

Support Portal: https://cxtsoftware.com/support
📧 Email: support@cxtsoftware.atlassian.net
📞 Phone: (602) 265-0195