X Route - Dispatch

The X Route dispatch board is used to dispatch routes to drivers and to monitor driver's route activity. It consists of two summary grids:

Other important detail screens are:

  • Route Manifest: Double click on a route in the Active Route grid. Displays selected route's stops with related parcel and other information. See X Route - Dispatch - Route Manifest.
  • Parcels: Right click on a route in the Active Route grid and select "View Parcels...". Displays selected stop's parcel information. See Parcel Manifest.
  • Driver Active Work: Double click on a driver in the Active Driver grid. Displays orders and routes currently assigned to the driver. See Driver Active Work

    For X Dispatch 20.0 and older it is Driver Active Orders, which displays orders currently assigned to the driver. See Driver Active Orders (X Dispatch 20.0 or Older).

To get to the X Route dispatch board, go to X Route > Dispatch.

Quick Tip

Use the Home and End keys to highlight the first or last route/driver.

Active Routes Grid

The Active Routes grid is where routes are assigned and drivers, stops, and parcels are monitored.

Field NameDescription
DriverIDDriver ID of driver assigned to the route. A blank DriverID means that there is no driver is assigned to the route.
RouteIDAlphanumeric route ID of the route. The "UNASSIGNED" route ID is a group active stops without an assigned route.
DescriptionDescription of the route. This can only be edited in the route form. See Planning - New/Edit Route.
RO

Status of last route optimization. See Route Optimization.

  • Green Checkmark: Route has been optimized.
  • Yellow !: Warnings such as no possible solution or the end/begin time being incompatible.
  • Red X: Cannot run optimization for the route.
FleetIDFleet ID assigned to route upon creation of the route.  See Planning - New/Edit Route.
FleetNameFleet name associated with Fleet ID assigned to the route. Fleet names can be edited in Maintenance > Fleets. See Fleets (Classic Operations App).
PostDateDate the route was posted. See Post Recurring Orders or Routes.
StartTime

Start time set on the route form. It's used for reporting and display purposes only. 

  • Red highlight:  The current time is past the Start time and the route has no completed stops. 
EndTime

End time set on the route form.  It's used for reporting and display purposes only.

  • Red highlight:  Not all of the stops have been completed, the current time is past the Start time, and the End time is greater than the Start time, or if the route End time is more than 24 hours ago, the route is still active, and the End time is greater than the Start time. 
StopsTotal number of stops on route.
CompletedTotal number of completed stops on route.
Status (Max)

Each field shows the number of late stops depending on the time evaluation (Max Time, Preferred Time or ETA Time). Ideally, all stops are delivered before the customer's preferred time, however, sometimes this isn't the case and the stop may not officially be considered late until delivery time exceeds maximum defined time.

These fields show three pieces of information:

  1. Number: The number of late* stops.
  2. Status:
    • On-Time: No stop on the route is late.
    • Late: One or more stops are late.*
  3. Color: 
    • Green: All stops are on time.
    • Yellow: One or two stops are late, however, all other stops are on time.
    • Red: Three or more stops are late for Max or Preferred, and four or more stops are late for ETA.

* Late: A late stop is when the current time exceeds the time specified in parenthesis (Max, Preferred, or ETA) for stops on the route.

Status (Preferred)
Status (ETA)
TotalTotal number of parcels existing on completed stops for the route. This does not include parcel counts for expected parcels.
OverTotal number of parcels indicated as "Overages" on completed stops for the route (parcels not originally on the stop as expected).
ShortTotal number of parcels indicated as "Short" on completed stops for the route (unscanned or undelivered parcels).
ExceptionsTotal number of parcels indicated as "Exceptions" on completed stops for the route (driver or CSR adds "Exceptions" / status codes).
NextETAMax

Time difference in minutes between the current time and the next stop's ETA value supplied for the max field + the grace period for route stops in the route optimization settings. 

  • Unhighlighted: ETA is more than 10 minutes before the Max time.
  • Yellow highlight: ETA is between 0 to 10 minutes before the Max time.
  • Red highlight: ETA is after the Max time.
NextETAPreferred

Time difference in minutes between the current time and the next stop's ETA value supplied for the preferred field in the route optimization settings.

  • Unhighlighted: ETA is more than 10 minutes before the Preferred time.
  • Yellow highlight: ETA is between 0 to 10 minutes before the Preferred time.
  • Red highlight: ETA is after the Preferred time.
Early

Number of stops on the route that were completed early (before the preferred time).

  • Green highlight: All stops are on time.
  • Yellow highlight: One or two stops are late, however, all other stops are on time.
  • Red highlight: Three or more stops are late.
Late

For X Dispatch 18.0 to 19.2, calculated as the number of stops on the route that were completed after the min time.

Number of stops completed after the Max time of the route stop.

  • Green: All stops are on time.
  • Yellow: One or two stops are late, however, all other stops are on time.
  • Red: Three or more stops are late.
Driver NicknameNickname of the driver assigned to the route. See Drivers (Classic Operations App).
PayLockedDisplays -1 if the driver pay for the route has been locked. See X Route - Dispatch - Set Driver Pay.
HHManifestCompNumber of route stops where the driver clicks on the Stop in their manifest to open and complete it. 
HHActiveStopScanNumber of route stops where the driver scans the X-xxxx-Rxxxx barcode to open the stop and completes it.  The R barcode is found on the Route Manifest from the Dispatch Board.
HHContractStopScan

Number of route stops where the driver opens and PODs the stop by being on the route manifest and either scanning the L or C barcode related to the stop. The L barcode is the lookup barcode for the stop (X Mobile Secondary Lookup) and the C barcode is the PKID of the Contract Stop.

CSRCompNumber of route stops where an Operations App user manually completed the Route Stop.
XInternetCompNumber of route stops where the driver marks the route stop as completed in the Driver Portal (through X Internet or Rapidship) manifest.
Status CodeNumber of status codes on a route.

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Right-Click Menu

Selection (Shortcut)Description
Dispatch Or Remove Driver...Opens a form to dispatch or remove a driver from the route.
Edit...Opens route manifest. See X Route - Dispatch - Route Manifest.
View Parcels...Opens parcel manifest. See Parcel Manifest.
Distribution Parcel Sort...See Route Parcel Sort.
Depot ScanSee Dispatch - Depot Scan.
Select Date...Select which postdate to view, from a calendar.
Filter Routes by Fleets (*)Opens fleet selection window from which fleets can be checked. Dispatchers must be granted permissions to Fleets before they can be selected.
Set Driver PaySee X Route - Dispatch - Set Driver Pay.
Optimize Route

Optimize the route using route optimization. See Route Optimization

Optimize Status

Displays the last time of optimization, status, and errors. 

Adjust Time WindowOpens a pre-populated advanced find, to allow for adjustments to route stop time windows for the route highlighted. See Bulk Adjustments to Contract or Route Stop Time Windows.
Run Custom ProcedureAllows access to specific custom procedures, available from CXT Software custom services.
Save Layout

Saves current layout.  If adjustments are made to field sequence that need to be saved, use this feature.  When saving a layout the option exists to save the "Routes", "Drivers", or "Both" grids. Layouts may also be saved as a custom grid for later retrieval.

Save grids to custom layout in case you need to restore any undesirable changes.


Reset Layout

Resets dispatch field layout to CXT Software standard layout.  The "Routes", "Drivers", or "Both" grids can be reset. 

All dispatch specific changes will be lost.

Load LayoutsRestores a layout previously saved using the "Save Layout" function.
Show/Hide Route FieldsAdds or removes columns from routes grid.  Use the "Save Layout" function after selecting fields to save changes.
Find Route

Opens a window to search for a route ID.  If a matching route is found, the route will be highlighted.

Find DriverOpens a window to search for a driver ID.  If a matching driver ID is found, the first route with the driver assigned will be highlighted
Find Parcel...Opens a window to search for a parcel barcode.  If a matching parcel is found, another window will open to allow parcel edits and details (including all assigned route stops associated to the parcel).
Print All Manifests... (Ctl + P)

See Dispatch - Print Route Manifest.

Print Shown Manifests
Merge Group ValuesMerges any cells to the left of the thick black bar, with the same value.
Show OSDEnables the Over, Short, and Exception columns to display data.  See "Over" in the table above. 
Show ETADisplays or hides the NextETAMax and NextETAPreferred columns.  See "NextETAMax" and "NextETAPreferred" in the table above.  
Show Status CodeDisplays or hides the "Status Code" column. See "Status Code"  in the table above.
Show Completion TypesDisplays or hides the HHManifestComp, HHActiveStopScan, HHContractStopScan, CSRComp, and XInternetComp columns. See "HHManifestComp", "HHActiveStopScan", "HHContractStopScan", "CSRComp", and "XInternetComp" in the table above.
Highlight After Dispatch

Requires X Dispatch 22.0 or newer.

Where the highlight should be immediately after dispatch.

  • Top Row - The UNASSIGNED route at the top.
  • Last Dispatched Job - The route that was just dispatched.
Override Start Times

When checked the route start times for the dispatch board come from the preferred time of the stop with the lowest sequence number, when unchecked, start time is the time set on the route.

Override End TimesWhen checked the route end times for the dispatch board come from the preferred time of the stop with the highest sequence number, when unchecked, end time is the time set on the route.
Set ETA Speed...Opens the "ETA Speed" form to enter an average speed to use when calculating the ETA.
Show AllDisplays all the routes in the routes grid (including completed routes).
Alert on non-current dateWhen enabled, a yellow banner is present on any route manifests viewed from previous or future postdates.
Toggle Grid OrientationSwitches dispatch screen orientation between horizontal and vertical.

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Active Drivers Grid

The Active Drivers grid displays the same Operations App information as the on-demand dispatch board. Route information is not included in this section. 

Customize the Active Drivers grid to fit your needs. See How to Customize the Orders/Routes/Driver.s Grid on the Dispatch Board.

Field NameDescription
Driver

Driver ID. A warning icon  is displayed in front of a driver ID 5 minutes after an order is dispatched to a driver and the driver has not marked it confirmed.   

Vehicle Class (vehicle icon)

Displays an icon according to the class of the vehicle that is set in the driver record. The available icons are a bicycle, bobtail, car, motorcycle, pickup, scooter, or van. 

  • Red- Indicates at least one order has a service failure, either on the pickup or the delivery.
  • Yellow- Indicates at least one of the undelivered orders is approaching its deadline. 
  • Green- All undelivered orders are NOT late, or within 15 mins of being late. 
Direction (compass icon)

Displays the direction of travel if GPS is enabled on the driver's mobile device. 

RO

Status of last route optimization. See Route Optimization.

  • Green Checkmark - Driver has been optimized.
  • Yellow ! - Warnings such as no possible solution or the end/begin time being incompatible.
  • Red X - Cannot run optimization for the driver.
BearingThe direction or course of motion determined by the GPS chip of the mobile device. Similar to "Direction" but the bearing is represented numerically from 0-360
SpeedThis reports the speed of the driver through GPS report data collected from the mobile device. 
NicknameNickname from the "Nickname" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
VehicleVehicle description from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App).

Count(On Demand) 

Count for X Dispatch 21.0.3 or older.

Number of active, uncompleted on demand orders assigned to the driver. 
ScoreDisplays a number from 0 to 3000.  This number is assigned when using the auto ranking feature. See Driver Ranking Configuration.
Piece TotalTotal number of pieces to be picked up and delivered by the driver.
Weight TotalTotal weight of parcels to be picked up and delivered by the driver.
VehicleIDVehicle ID from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App).
MinWeightSee Vehicles (Classic Operations App).
MaxWeightSee Vehicles (Classic Operations App).
CapacitySee Vehicles (Classic Operations App).
ParkingSee Vehicles (Classic Operations App).
RelSpeedSee Vehicles (Classic Operations App).
HazmatClassesVisible field, available for use through custom work only.
WorkerIDHuman resource ID of the driver. This can be found in the driver record under "Human Resource". See Drivers (Classic Operations App).
PerformancePerformance score from the "Performance" field in the driver's record. See Drivers (Classic Operations App).
HomeZipZip code for the driver's starting location set in the driver's record. See Drivers (Classic Operations App).
FleetIDFleet ID for the fleet associated with the driver.
FleetNameFleet name for the fleet associated with the driver under "Fleet" in the driver's record. See Drivers (Classic Operations App).
LastReportLat

Latitude coordinate of the last time the mobile device GPS communicated with the server.  

LastReportLonLongitude coordinate of the last time the mobile device GPS communicated with the server.  
Previous ZipLongitude Zip Code associated with the driver's previous location, prior to the Current Zip.
Previous ReportThe last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPS LatGPS latitude point from the last GPS update reported from a driver.
GPS LonGPS longitude point from the last GPS update reported from a driver.
GPSReportZipZip code from the last GPS update reported from a driver.
GPSReportZoneZone from the order of the last GPS update from a driver.
GPSReportTime

Time and date of the last GPS update from a driver.

  • Gray - The time is 10+ minutes in the past, and the LastMobileReport field is less than 5 minutes ago, or the GPS Report time is 5-10 minutes in the past and the LastMobileReport field is less than 5 minutes ago.
  • Red - The LastMobileReport field is older than 5 minutes AND GPSReportTime > 10 minutes old
  • Yellow - More than 5 minutes in the past, (will be gray in the situation above if the LastXTReport is within the last 5 minutes)
GPS PostDisplays a 1 if there was a GPS update from the driver.  
CurrentReportLatLatitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
CurrentReportLonLongitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
Current ZipZip code from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
Current Zone

Zone from the last time either the GPS was reported, or an action caused the location to be updated (At Origin, At Destination). 

Current Report

Time and date of the last driver post.  A driver post is last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).

NextLatLatitude for driver's next stop. A 0 will be displayed if no "next stop" is selected.
NextLonLongitude for driver's next stop. A 0 will be displayed if no "next stop" is selected. 
NextZipZip code for driver's next stop. A 0 will be displayed if no "next stop" is selected.  
NextZone

Zone for the driver's next pickup/delivery set on an on demand order. 

NextReportTimeTimestamp for when Operations App last synced with the mobile device to get next stop details.
FurthestLat

Furthest pickup/delivery location latitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

FurthestLon

Furthest pickup/delivery location longitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

FurthestZip

Furthest pickup/delivery location zip for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

FurthestZone

Furthest pickup/delivery location zone for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

Furthest ReportFurthest longitude point from a GPS coordinate reported by a driver. 
Status
  • Green - All orders assigned to driver are beyond the orders pickup/delivery warning settings on the corresponding order type
  • Yellow - An order assigned to the driver is between the required pickup/delivery time and its corresponding warning time, but not late
  • Red - An order assigned to the driver is late for pickup/delivery
EmailDriver's email from the "Primary Email" field on the driver's record. See Drivers (Classic Operations App).
NameName from "Last Name" and "First Name" fields on the driver's human resource record. See Human Resources - New / Edit Human Resource.
CommentsThis information is filled in automatically from "Default Comments" on the driver record (see Drivers (Classic Operations App)) or is changed through the right-click menu selection "Edit Comments".  This is used to communicate to dispatchers any special situations regarding a driver.  
HR Ins ExpiresDate the driver's human resource insurance expires. From the driver's human resource record "Expires" field of the "Insurance" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
HR Lic ExpiresDate the driver's license human resource expires. From the driver's human resource record "Expires" field of the "Drivers License" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
Veh Ins ExpiresDate the driver's vehicle insurance expires. From the driver's vehicle record "Expires" field of the "Insurance" section. See Vehicles (Classic Operations App).
Veh Registration ExpiresDate the driver's vehicle license expires. From the driver's vehicle record "Expires" field of the "License" section. See Vehicles (Classic Operations App).
MobilePhoneMobile phone number from the "Mobile" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
PreferredEndTime"Preferred End Time" from the "General" tab of the driver record. See Drivers (Classic Operations App).
LastMobileReportTime and date of the last time the mobile device communicated to the server, regardless of if GPS was collected. For example, this updates even if the GPS chip was broken on a mobile device.
MinIdle

Mins between no and the last update to an order status value.

CurrentXTVersionThe mobile version of the driver's device (X Mobile or Nextstop).
Previous Report (Local)The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPSReportTimeLocalLocalized Timestamp of the last GPS update from a driver.
Current Report (Local)Localized Timestamp of the last driver post.
NextReportTimeLocalLocalized Timestamp for when Operations App last synced with the mobile device to get next stop details.
Furthest Report (Local)Localized Timestamp of furthest GPS report, reported by a driver.  
LastMobileReport (Local)Localized Timestamp of the last time the mobile device communicated to the server, regardless of if GPS was collected.
GPSLocationError

Requires X Dispatch 19.2 or newer and Nextstop 3 or newer. 

Numeric code for the location error.

LastErrorGPS

Requires X Dispatch 19.2 or newer and Nextstop 3 or newer.

Description of the location error.

Max Dim Weight

Requires X Dispatch 21.0 or newer.

Maximum amount of dimensional weight that can be assigned to the vehicle (driver).

Dim Weight Total

Requires X Dispatch 21.0 or newer.

Total dimensional weight assigned to the driver.

  • Red - Indicates that the weight has exceeded the vehicle's max dim weight.


Count(Routed)

StopCount for X Dispatch 21.0.3 or older.

Requires X Dispatch 21.0 or newer.

Number of route stops on active routes assigned to the driver. 

AD

Requires X Dispatch 21.0 or newer. 

Displays whether the driver has the Assisted Dispatch permission enabled or disabled. See Assisted Dispatch (Wise Systems).

Count(All)

Requires X Dispatch 21.0.4 or newer. 

Number of both on demand orders and route stops that are active and assigned to the driver.

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Right-Click Menu 

Selection (Shortcut)Description
Details... (Enter)Opens the "Driver - Active Orders" grid. See Driver Active Work.
Edit Comments...

Updates driver comments column in drivers grid. Driver comments can be very helpful to provide additional information about a driver's status. 

Example

If a driver becomes unavailable, the ETA for the driver can be inserted.  In this way, if a dispatcher's shift ends the information is easily visible to the next dispatcher.

Edit Driver... (Num 8)Opens the driver form. See Drivers (Classic Operations App).
Position Driver... (P)Positions driver within a postal code.  Useful if the driver is not using GPS enabled mobile devices.
Locate Driver... (L)Displays map with an icon showing the location of driver.  Uses GPS data if available, last known location based on driver pickups or deliveries, or where the driver was positioned by the dispatcher using the "Position Driver" menu selection.
Send Text Message (M)

Sends a message to the driver's mobile device.

Quick Tip

Entering a URL in the message body will display as a clickable link in Nextstop 3.1.1 or newer.

Optimize Route

Optimize the driver's pickups and deliveries in the order the driver should perform them, and then send the sequence to the driver's mobile devices. See Route Optimization

Optimization Status

Displays the last time of optimization, status, and errors.

Filter active drivers by fleets... (*)Opens fleet selection window from which fleets can be checked.  Drivers are displayed for selected fleets only. Dispatchers must be granted permissions to fleets before they can be selected.
Filter active drivers by zone...

Filters drivers based on zone and zone type.  Available zone types are "Current Zone", "GPS Zone", "Previous Zone", "Furthest Zone". 

Drivers without a zone will always appear.

Activate Driver... (Insert)Activate drivers when they are ready to work.  After pressing "Insert" the driver appears in Drivers Grid.
Deactivate Driver (Delete)Deactivates drivers when they are finished working.  After pressing "Delete" the driver is removed from Drivers Grid.
Logout Driver

Requires X Dispatch 21.1 or newer.

Logout drivers from the mobile app.

Inactive Drivers...

Shows list of all deactivated drivers.  

Quick Tip

Activate a driver by double-clicking.

Save Layout (Num 0)

Saves the current layout. If adjustments are made to field sequence that needs to be saved, use this feature. When saving a layout the option exists to save orders/route grid, drivers grid, or both.  Layouts may also be saved as a custom grid for later retrieval.  This is the same "Save" function that exists in the Orders Grid. 

Quick Tip

Save grids to custom layout in case an undesirable change is made so that the "good" grid can be restored.

Reset Layout

Resets dispatch field layout to CXT Software standard layout. The Orders/Routes Grid, Drivers Grid, or both Grids can be reset. 

All dispatch specific changes will be lost.

Load LayoutsRestores a layout previously saved using "Save Layout" function.
Show/Hide Driver FieldsAdds or removes columns from the Drivers Grid.  Use "Save Layout" function after selecting fields to save changes.
Run Custom Procedure...Allows access to specific custom programs that may be available.
Find Driver... (.)Finds driver in orders grid by highlighting first order assigned to the driver.
Sync Dispatch Grid... (+)

A useful function to help dispatchers locate a drivers route in the "Active Orders"/"Active Routes" grid, by selecting this function from the "Active Drivers" grid. This is especially beneficial for delivery companies that have large dispatch environment with hundreds of orders and dozens of drivers.

Clear Next StopClears "Next Stop" indicator for the driver if it was set using "Make Next Stop" feature noted above in Orders/Routes Grid.
Sort FieldsSorts drivers based on up to five selectable sort fields.  Overrides default sort by driver number.

GPSLocationError

Requires X Dispatch 19.2 and Nextstop 3.0 or newer.

The numeric value associated with a location error code.  

Examples:

  • (0) Location unknown - The GPS chip is unresponsive.
  • (1) Location permission denied - Navigation/GPS Location Services is disabled on the mobile device for Nextstop.

LastError

Requires X Dispatch 19.2 and Nextstop 3.0 or newer.

Display text for the related GPSLocationError that was generated.

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