X Route - Dispatch
The X Route dispatch board is used to dispatch routes to drivers and to monitor driver's route activity. It consists of two summary grids:
- Active Routes Grid: Routes are assigned to drivers, and driver, stops, and parcels are monitored.
- Active Drivers Grid: Driver's on-demand orders are monitored from this grid when in X Route.
Other important detail screens are:
- Route Manifest: Double click on a route in the Active Route grid. Displays selected route's stops with related parcel and other information. See X Route - Dispatch - Route Manifest.
- Parcels: Right click on a route in the Active Route grid and select "View Parcels...". Displays selected stop's parcel information. See Parcel Manifest.
Driver Active Work: Double click on a driver in the Active Driver grid. Displays orders and routes currently assigned to the driver. See Driver Active Work.
For X Dispatch 20.0 and older it is Driver Active Orders, which displays orders currently assigned to the driver. See Driver Active Orders (X Dispatch 20.0 or Older).
To get to the X Route dispatch board, go to X Route > Dispatch.
Quick Tip
Use the Home and End keys to highlight the first or last route/driver.
Active Routes Grid
The Active Routes grid is where routes are assigned and drivers, stops, and parcels are monitored.
Field Name | Description |
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DriverID | Driver ID of driver assigned to the route. A blank DriverID means that there is no driver is assigned to the route. |
RouteID | Alphanumeric route ID of the route. The "UNASSIGNED" route ID is a group active stops without an assigned route. |
Description | Description of the route. This can only be edited in the route form. See Planning - New/Edit Route. |
RO | Status of last route optimization. See Route Optimization.
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FleetID | Fleet ID assigned to route upon creation of the route. See Planning - New/Edit Route. |
FleetName | Fleet name associated with Fleet ID assigned to the route. Fleet names can be edited in Maintenance > Fleets. See Fleets (Classic Operations App). |
PostDate | Date the route was posted. See Post Recurring Orders or Routes. |
StartTime | Start time set on the route form. It's used for reporting and display purposes only.
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EndTime | End time set on the route form. It's used for reporting and display purposes only.
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Stops | Total number of stops on route. |
Completed | Total number of completed stops on route. |
Status (Max) | Each field shows the number of late stops depending on the time evaluation (Max Time, Preferred Time or ETA Time). Ideally, all stops are delivered before the customer's preferred time, however, sometimes this isn't the case and the stop may not officially be considered late until delivery time exceeds maximum defined time. These fields show three pieces of information:
* Late: A late stop is when the current time exceeds the time specified in parenthesis (Max, Preferred, or ETA) for stops on the route. |
Status (Preferred) | |
Status (ETA) | |
Total | Total number of parcels existing on completed stops for the route. This does not include parcel counts for expected parcels. |
Over | Total number of parcels indicated as "Overages" on completed stops for the route (parcels not originally on the stop as expected). |
Short | Total number of parcels indicated as "Short" on completed stops for the route (unscanned or undelivered parcels). |
Exceptions | Total number of parcels indicated as "Exceptions" on completed stops for the route (driver or CSR adds "Exceptions" / status codes). |
NextETAMax | Time difference in minutes between the current time and the next stop's ETA value supplied for the max field + the grace period for route stops in the route optimization settings.
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NextETAPreferred | Time difference in minutes between the current time and the next stop's ETA value supplied for the preferred field in the route optimization settings.
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Early | Number of stops on the route that were completed early (before the preferred time).
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Late | For X Dispatch 18.0 to 19.2, calculated as the number of stops on the route that were completed after the min time. Number of stops completed after the Max time of the route stop.
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Driver Nickname | Nickname of the driver assigned to the route. See Drivers (Classic Operations App). |
PayLocked | Displays -1 if the driver pay for the route has been locked. See X Route - Dispatch - Set Driver Pay. |
HHManifestComp | Number of route stops where the driver clicks on the Stop in their manifest to open and complete it. |
HHActiveStopScan | Number of route stops where the driver scans the X-xxxx-Rxxxx barcode to open the stop and completes it. The R barcode is found on the Route Manifest from the Dispatch Board. |
HHContractStopScan | Number of route stops where the driver opens and PODs the stop by being on the route manifest and either scanning the L or C barcode related to the stop. The L barcode is the lookup barcode for the stop (X Mobile Secondary Lookup) and the C barcode is the PKID of the Contract Stop. |
CSRComp | Number of route stops where an Operations App user manually completed the Route Stop. |
XInternetComp | Number of route stops where the driver marks the route stop as completed in the Driver Portal (through X Internet or Rapidship) manifest. |
Status Code | Number of status codes on a route. |
Right-Click Menu
Selection (Shortcut) | Description |
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Dispatch Or Remove Driver... | Opens a form to dispatch or remove a driver from the route. |
Edit... | Opens route manifest. See X Route - Dispatch - Route Manifest. |
View Parcels... | Opens parcel manifest. See Parcel Manifest. |
Distribution Parcel Sort... | See Route Parcel Sort. |
Depot Scan | See Dispatch - Depot Scan. |
Select Date... | Select which postdate to view, from a calendar. |
Filter Routes by Fleets (*) | Opens fleet selection window from which fleets can be checked. Dispatchers must be granted permissions to Fleets before they can be selected. |
Set Driver Pay | See X Route - Dispatch - Set Driver Pay. |
Optimize Route | Optimize the route using route optimization. See Route Optimization. |
Optimize Status | Displays the last time of optimization, status, and errors. |
Adjust Time Window | Opens a pre-populated advanced find, to allow for adjustments to route stop time windows for the route highlighted. See Bulk Adjustments to Contract or Route Stop Time Windows. |
Run Custom Procedure | Allows access to specific custom procedures, available from CXT Software custom services. |
Save Layout | Saves current layout. If adjustments are made to field sequence that need to be saved, use this feature. When saving a layout the option exists to save the "Routes", "Drivers", or "Both" grids. Layouts may also be saved as a custom grid for later retrieval. Save grids to custom layout in case you need to restore any undesirable changes. |
Reset Layout | Resets dispatch field layout to CXT Software standard layout. The "Routes", "Drivers", or "Both" grids can be reset. All dispatch specific changes will be lost. |
Load Layouts | Restores a layout previously saved using the "Save Layout" function. |
Show/Hide Route Fields | Adds or removes columns from routes grid. Use the "Save Layout" function after selecting fields to save changes. |
Find Route | Opens a window to search for a route ID. If a matching route is found, the route will be highlighted. |
Find Driver | Opens a window to search for a driver ID. If a matching driver ID is found, the first route with the driver assigned will be highlighted |
Find Parcel... | Opens a window to search for a parcel barcode. If a matching parcel is found, another window will open to allow parcel edits and details (including all assigned route stops associated to the parcel). |
Print All Manifests... (Ctl + P) | |
Print Shown Manifests | |
Merge Group Values | Merges any cells to the left of the thick black bar, with the same value. |
Show OSD | Enables the Over, Short, and Exception columns to display data. See "Over" in the table above. |
Show ETA | Displays or hides the NextETAMax and NextETAPreferred columns. See "NextETAMax" and "NextETAPreferred" in the table above. |
Show Status Code | Displays or hides the "Status Code" column. See "Status Code" in the table above. |
Show Completion Types | Displays or hides the HHManifestComp, HHActiveStopScan, HHContractStopScan, CSRComp, and XInternetComp columns. See "HHManifestComp", "HHActiveStopScan", "HHContractStopScan", "CSRComp", and "XInternetComp" in the table above. |
Highlight After Dispatch | Requires X Dispatch 22.0 or newer. Where the highlight should be immediately after dispatch.
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Override Start Times | When checked the route start times for the dispatch board come from the preferred time of the stop with the lowest sequence number, when unchecked, start time is the time set on the route. |
Override End Times | When checked the route end times for the dispatch board come from the preferred time of the stop with the highest sequence number, when unchecked, end time is the time set on the route. |
Set ETA Speed... | Opens the "ETA Speed" form to enter an average speed to use when calculating the ETA. |
Show All | Displays all the routes in the routes grid (including completed routes). |
Alert on non-current date | When enabled, a yellow banner is present on any route manifests viewed from previous or future postdates. |
Toggle Grid Orientation | Switches dispatch screen orientation between horizontal and vertical. |
Active Drivers Grid
The Active Drivers grid displays the same Operations App information as the on-demand dispatch board. Route information is not included in this section.
Customize the Active Drivers grid to fit your needs. See How to Customize the Orders/Routes/Driver.s Grid on the Dispatch Board.
Field Name | Description |
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Driver | Driver ID. A warning icon is displayed in front of a driver ID 5 minutes after an order is dispatched to a driver and the driver has not marked it confirmed. |
Vehicle Class (vehicle icon) | Displays an icon according to the class of the vehicle that is set in the driver record. The available icons are a bicycle, bobtail, car, motorcycle, pickup, scooter, or van.
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Direction (compass icon) | Displays the direction of travel if GPS is enabled on the driver's mobile device. |
RO | Status of last route optimization. See Route Optimization.
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Bearing | The direction or course of motion determined by the GPS chip of the mobile device. Similar to "Direction" but the bearing is represented numerically from 0-360 |
Speed | This reports the speed of the driver through GPS report data collected from the mobile device. |
Nickname | Nickname from the "Nickname" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource. |
Vehicle | Vehicle description from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App). |
Count(On Demand) Count for X Dispatch 21.0.3 or older. | Number of active, uncompleted on demand orders assigned to the driver. |
Score | Displays a number from 0 to 3000. This number is assigned when using the auto ranking feature. See Driver Ranking Configuration. |
Piece Total | Total number of pieces to be picked up and delivered by the driver. |
Weight Total | Total weight of parcels to be picked up and delivered by the driver. |
VehicleID | Vehicle ID from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App). |
MinWeight | See Vehicles (Classic Operations App). |
MaxWeight | See Vehicles (Classic Operations App). |
Capacity | See Vehicles (Classic Operations App). |
Parking | See Vehicles (Classic Operations App). |
RelSpeed | See Vehicles (Classic Operations App). |
HazmatClasses | Visible field, available for use through custom work only. |
WorkerID | Human resource ID of the driver. This can be found in the driver record under "Human Resource". See Drivers (Classic Operations App). |
Performance | Performance score from the "Performance" field in the driver's record. See Drivers (Classic Operations App). |
HomeZip | Zip code for the driver's starting location set in the driver's record. See Drivers (Classic Operations App). |
FleetID | Fleet ID for the fleet associated with the driver. |
FleetName | Fleet name for the fleet associated with the driver under "Fleet" in the driver's record. See Drivers (Classic Operations App). |
LastReportLat | Latitude coordinate of the last time the mobile device GPS communicated with the server. |
LastReportLon | Longitude coordinate of the last time the mobile device GPS communicated with the server. |
Previous Zip | Longitude Zip Code associated with the driver's previous location, prior to the Current Zip. |
Previous Report | The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.). |
GPS Lat | GPS latitude point from the last GPS update reported from a driver. |
GPS Lon | GPS longitude point from the last GPS update reported from a driver. |
GPSReportZip | Zip code from the last GPS update reported from a driver. |
GPSReportZone | Zone from the order of the last GPS update from a driver. |
GPSReportTime | Time and date of the last GPS update from a driver.
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GPS Post | Displays a 1 if there was a GPS update from the driver. |
CurrentReportLat | Latitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
CurrentReportLon | Longitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
Current Zip | Zip code from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
Current Zone | Zone from the last time either the GPS was reported, or an action caused the location to be updated (At Origin, At Destination). |
Current Report | Time and date of the last driver post. A driver post is last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
NextLat | Latitude for driver's next stop. A 0 will be displayed if no "next stop" is selected. |
NextLon | Longitude for driver's next stop. A 0 will be displayed if no "next stop" is selected. |
NextZip | Zip code for driver's next stop. A 0 will be displayed if no "next stop" is selected. |
NextZone | Zone for the driver's next pickup/delivery set on an on demand order. |
NextReportTime | Timestamp for when Operations App last synced with the mobile device to get next stop details. |
FurthestLat | Furthest pickup/delivery location latitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
FurthestLon | Furthest pickup/delivery location longitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
FurthestZip | Furthest pickup/delivery location zip for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
FurthestZone | Furthest pickup/delivery location zone for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
Furthest Report | Furthest longitude point from a GPS coordinate reported by a driver. |
Status |
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Driver's email from the "Primary Email" field on the driver's record. See Drivers (Classic Operations App). | |
Name | Name from "Last Name" and "First Name" fields on the driver's human resource record. See Human Resources - New / Edit Human Resource. |
Comments | This information is filled in automatically from "Default Comments" on the driver record (see Drivers (Classic Operations App)) or is changed through the right-click menu selection "Edit Comments". This is used to communicate to dispatchers any special situations regarding a driver. |
HR Ins Expires | Date the driver's human resource insurance expires. From the driver's human resource record "Expires" field of the "Insurance" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource. |
HR Lic Expires | Date the driver's license human resource expires. From the driver's human resource record "Expires" field of the "Drivers License" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource. |
Veh Ins Expires | Date the driver's vehicle insurance expires. From the driver's vehicle record "Expires" field of the "Insurance" section. See Vehicles (Classic Operations App). |
Veh Registration Expires | Date the driver's vehicle license expires. From the driver's vehicle record "Expires" field of the "License" section. See Vehicles (Classic Operations App). |
MobilePhone | Mobile phone number from the "Mobile" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource. |
PreferredEndTime | "Preferred End Time" from the "General" tab of the driver record. See Drivers (Classic Operations App). |
LastMobileReport | Time and date of the last time the mobile device communicated to the server, regardless of if GPS was collected. For example, this updates even if the GPS chip was broken on a mobile device. |
MinIdle | Mins between no and the last update to an order status value. |
CurrentXTVersion | The mobile version of the driver's device (X Mobile or Nextstop). |
Previous Report (Local) | The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.). |
GPSReportTimeLocal | Localized Timestamp of the last GPS update from a driver. |
Current Report (Local) | Localized Timestamp of the last driver post. |
NextReportTimeLocal | Localized Timestamp for when Operations App last synced with the mobile device to get next stop details. |
Furthest Report (Local) | Localized Timestamp of furthest GPS report, reported by a driver. |
LastMobileReport (Local) | Localized Timestamp of the last time the mobile device communicated to the server, regardless of if GPS was collected. |
GPSLocationError | Requires X Dispatch 19.2 or newer and Nextstop 3 or newer. Numeric code for the location error. |
LastErrorGPS | Requires X Dispatch 19.2 or newer and Nextstop 3 or newer. Description of the location error. |
Max Dim Weight | Requires X Dispatch 21.0 or newer. Maximum amount of dimensional weight that can be assigned to the vehicle (driver). |
Dim Weight Total | Requires X Dispatch 21.0 or newer. Total dimensional weight assigned to the driver.
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Count(Routed) StopCount for X Dispatch 21.0.3 or older. | Requires X Dispatch 21.0 or newer. Number of route stops on active routes assigned to the driver. |
AD | Requires X Dispatch 21.0 or newer. Displays whether the driver has the Assisted Dispatch permission enabled or disabled. See Assisted Dispatch (Wise Systems). |
Count(All) | Requires X Dispatch 21.0.4 or newer. Number of both on demand orders and route stops that are active and assigned to the driver. |
Right-Click Menu
Selection (Shortcut) | Description |
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Details... (Enter) | Opens the "Driver - Active Orders" grid. See Driver Active Work. |
Edit Comments... | Updates driver comments column in drivers grid. Driver comments can be very helpful to provide additional information about a driver's status. Example If a driver becomes unavailable, the ETA for the driver can be inserted. In this way, if a dispatcher's shift ends the information is easily visible to the next dispatcher. |
Edit Driver... (Num 8) | Opens the driver form. See Drivers (Classic Operations App). |
Position Driver... (P) | Positions driver within a postal code. Useful if the driver is not using GPS enabled mobile devices. |
Locate Driver... (L) | Displays map with an icon showing the location of driver. Uses GPS data if available, last known location based on driver pickups or deliveries, or where the driver was positioned by the dispatcher using the "Position Driver" menu selection. |
Send Text Message (M) | Sends a message to the driver's mobile device. Quick Tip Entering a URL in the message body will display as a clickable link in Nextstop 3.1.1 or newer. |
Optimize Route | Optimize the driver's pickups and deliveries in the order the driver should perform them, and then send the sequence to the driver's mobile devices. See Route Optimization. |
Optimization Status | Displays the last time of optimization, status, and errors. |
Filter active drivers by fleets... (*) | Opens fleet selection window from which fleets can be checked. Drivers are displayed for selected fleets only. Dispatchers must be granted permissions to fleets before they can be selected. |
Filter active drivers by zone... | Filters drivers based on zone and zone type. Available zone types are "Current Zone", "GPS Zone", "Previous Zone", "Furthest Zone". Drivers without a zone will always appear. |
Activate Driver... (Insert) | Activate drivers when they are ready to work. After pressing "Insert" the driver appears in Drivers Grid. |
Deactivate Driver (Delete) | Deactivates drivers when they are finished working. After pressing "Delete" the driver is removed from Drivers Grid. |
Logout Driver | Requires X Dispatch 21.1 or newer. Logout drivers from the mobile app. |
Inactive Drivers... | Shows list of all deactivated drivers. Quick Tip Activate a driver by double-clicking. |
Save Layout (Num 0) | Saves the current layout. If adjustments are made to field sequence that needs to be saved, use this feature. When saving a layout the option exists to save orders/route grid, drivers grid, or both. Layouts may also be saved as a custom grid for later retrieval. This is the same "Save" function that exists in the Orders Grid. Quick Tip Save grids to custom layout in case an undesirable change is made so that the "good" grid can be restored. |
Reset Layout | Resets dispatch field layout to CXT Software standard layout. The Orders/Routes Grid, Drivers Grid, or both Grids can be reset. All dispatch specific changes will be lost. |
Load Layouts | Restores a layout previously saved using "Save Layout" function. |
Show/Hide Driver Fields | Adds or removes columns from the Drivers Grid. Use "Save Layout" function after selecting fields to save changes. |
Run Custom Procedure... | Allows access to specific custom programs that may be available. |
Find Driver... (.) | Finds driver in orders grid by highlighting first order assigned to the driver. |
Sync Dispatch Grid... (+) | A useful function to help dispatchers locate a drivers route in the "Active Orders"/"Active Routes" grid, by selecting this function from the "Active Drivers" grid. This is especially beneficial for delivery companies that have large dispatch environment with hundreds of orders and dozens of drivers. |
Clear Next Stop | Clears "Next Stop" indicator for the driver if it was set using "Make Next Stop" feature noted above in Orders/Routes Grid. |
Sort Fields | Sorts drivers based on up to five selectable sort fields. Overrides default sort by driver number. |
GPSLocationError | Requires X Dispatch 19.2 and Nextstop 3.0 or newer. The numeric value associated with a location error code. Examples:
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LastError | Requires X Dispatch 19.2 and Nextstop 3.0 or newer. Display text for the related GPSLocationError that was generated. |