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For X Dispatch 19.0 or newerOperations App is continuously updating and page layouts may differ. See here for older other versions. 


Table of Contents

Service types are used to group or filter order types available for an order during order entry. Service types are often used to represent geographic regions (for example: "Downtown", "East Valley", or "Mid-Town"), work types (for example: "Distribution", "Medical", or "Rush"), and vehicle types (for example: "Car", "Minivan", or "Truck").

Service types are set up in Maintenance > Service Types.

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Field NameDescription
Service Type IDUnique ID number.
DescriptionDescription or name of service type.

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How

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You can customize which columns you would like to view and arrange the order by clicking the Edit Grid Layout icon Image Removed.

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Add a Service Types

  1. Go to Maintenance Service Types.
  2. Click the Image Removed button.
  3. Fill in the service type informationEnter a Service Type ID.
  4. Enter a Description.
  5. Click the Image Removed button to save. 

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  1. the save icon Image Added in the toolbar.

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How to Edit a Service Type

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  1. Go to Maintenance > Service Types.
  2. Click the service type you the Service Type you would like to edit or right-click the row and select Edit. 
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    The right-click menu option Open in New Window will open the edit form in a window that can be moved around.

  3. Click the Image Removed button to save changes.

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titleQuick Tip
  1. Click the save icon Image Added in the toolbar.

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How to Delete a Service Type

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  1. Go to Maintenance Service Types
  2. Double click the service typeClick on the box to the left of the Service Type ID you would like to delete. 
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    Use the right click menu Select option to select multiple service types to delete.

    Click the Image Removed button to delete the service type.
  3. Click the delete icon.

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Service Types in X Dispatch

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When creating or editing an order you can select a Service Type. This creates a way to filter the available order types, and only order types associated to the selected service type will be listed in the order type pull-down list. See Orders.

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Service Types in Rapidship 

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Users need to have permission to be able to add or edit service types. See Users (Desktop Operations App).

Giving Service Type Permissions to Users

  1. Go to Maintenance > PermissionsUsers.
  2. Select a user by double-clicking on the User ID
  3. Click the + next to the checkbox for Maintenance Functions.
  4. Click the + next to the checkbox for Service Types.
  5. Check the box for Service Types and Edit Service Types.

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