Service Types (Desktop Operations App)

Operations App is continuously updating and page layouts may differ. See here for other versions. 


Service types are used to group or filter order types available for an order during order entry. Service types are often used to represent geographic regions (for example: "Downtown", "East Valley", or "Mid-Town"), work types (for example: "Distribution", "Medical", or "Rush"), and vehicle types (for example: "Car", "Minivan", or "Truck").

Service types are set up in Maintenance > Service Types.

Field NameDescription
Service Type IDUnique ID number.
DescriptionDescription or name of service type.

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How to Add a Service Types

  1. Go to Maintenance Service Types.
  2. Enter a Service Type ID.
  3. Enter a Description.
  4. Click the save icon  in the toolbar.

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How to Edit a Service Type

Service types should only be edited if not in use.

  1. Go to Maintenance > Service Types.
  2. Click the Service Type you would like to edit.
  3. Click the save icon  in the toolbar.

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How to Delete a Service Type

Service types should only be deleted if not in use.

  1. Go to Maintenance Service Types
  2. Click on the box to the left of the Service Type ID you would like to delete.
  3. Click the delete icon.

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Service Types in X Dispatch

Customer

You can set a Default Service Type and/or make a Service Type Required in the customer record. See Customers - New/Edit Customer

Default Service Types pre-populates selections only, users can change service types during order entry if needed. 

Internet User

You can set a Default Service Type in the internet user record. See Internet Users (Desktop Operations App)

Default Service Types pre-populates selections only, users can change service types during order entry if needed. 

Order Types

There is a Service Type Filters tab in the order type form to allow which service types are available for the order type. See Order Types (Desktop Operations App).

Orders

When creating or editing an order you can select a Service Type. This creates a way to filter the available order types, and only order types associated to the selected service type will be listed in the order type pull-down list. See Orders.

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Service Types in Rapidship 

An internet user can select the Service Type when placing an order. This creates a way to filter the order types, and only order types associated to the selected service type will be listed in the order type pull-down list. See Place Order

In version 19.0 or newer, Service Type is only visible when Service Type Required is selected on the customer record. See Customers - New/Edit Customer

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User Permissions for Service Types

Users need to have permission to be able to add or edit service types. See Users (Desktop Operations App).

Giving Service Type Permissions to Users

  1. Go to Maintenance > Users.
  2. Select a user by double-clicking on the User ID
  3. Click the + next to the checkbox for Maintenance Functions.
  4. Click the + next to the checkbox for Service Types.
  5. Check the box for Service Types and Edit Service Types.

Removing Service Type Permissions

Follow the steps above to uncheck the boxes.

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