To manage and view customers go to Maintenance > Customers. See here
Quick Tip: You can also access the Customer section through On Demand > Customers.
The Customer Number for the customer.
Name of the customer.
Address information for the customer.
Phone number 1 for the customer.
Latitude of the customer's address.
Longitude of the customer's Address.
Quick Tip: Click on a column name to sort by that column.
How to Search for a Customer
You can find customers by entering the criteria in the Look for field and selecting the column field you would like to Search Under.
How to Add a New Customer
Go to Maintenance > Customersand click the New button in the top left, or click the down arrow next to the New button and click Customer.
Enter a unique Customer Number. The customer number can be entered manually or generated using the "Generate ID" button located on the toolbar. Generate ID generates the and ID number based on the "Customer ID Algorithm" setting in the global options' "Misc" tab. See Global Options for more information.
Use numbers only.
No special characters or letters.
This number cannot be changed once the customer is saved.
Enter a Name.
Quick Tip: You can load default field entries by clicking the "Load Defaults" button located on the toolbar. See Default Customer.
How to Edit a Customer
Go to Maintenance > Customers.
Double click on the customer you would like to edit.
How to Delete a Customer
Go to Maintenance > Customers.
Double click on the customer you would like to delete.
Click the Delete button.
Unique number ID for the customer.
Customer name. This will appear on orders, invoices, etc. It does not have to be unique and can be changed later.
Alternate lookup ID for the customer.
This field will only appear after the Customer Number is entered and Enable Alternate Lookup is enabled in the Global Options Misc tab.
The Orders tab contains customer's local information on the left and order form related options on the right.
Click the Address button to enter or edit the address that will appear in the origin or destination field when the insert key is used while on the order form.
This phone number will be placed in the Phone field of an order if the customer is used as the origin or destination. The phone number will automatically be formatted. Example: A number entered as "4053456789" will be changed to "(405) 346-6789".
Secondary phone number for the customer.
Customer fax number.
Name of the main contact.
Customer's main email address.
Select the caption that will show on the customer's order form.
This will be placed in the Remarks field of the Origin on the order from when the local address information is used for the pickup.
Select the caption that will appear on the customer's order form
This will be placed in the Remarks field of the Destination on the order from when the local address information is used for the delivery.
This field can be left blank. The service type selected will be placed in the "Service Type" field of the order form every time this customer places an order.
All service types are available for selection, but it is possible that the customer will not have the availability of a service type based on the assigned rate chart.
Default Order Type
This field can be left blank. The order type selected will automatically be placed in the "Order Type" field of the order form every time this customer places an order.
All order types are available for selection, but it is possible that the customer will not have the availability of an order type based on the assigned rate chart.
Default Image File Conversion
Default image file type used for the customer's image attachments when sent through the message format status alert emails and used when saving in the Operations App and the Client Portal. Select from the following:
No Conversion - File types will not be changed. The original file type is used
BMP - Image file types will be converted to BMP
JPG - Image file types will be converted to JPG
PDF - Image file types will be converted to PDF
PNG - Image file types will be converted to PNG
TIF - Image file types will be converted to TIF
PDF files will not convert to any other image file type.
Select the level of importance of the customer from 0 to 10. It is displayed in the dispatch board and can be a useful tool for making dispatch decisions.
Allow customer address points
Turns on the customer specific address points when taking an order.
If unchecked, the customer can only view global addresses.
Make weight on the order form required.
Make pieces on the order form required.
Service Type Required
Make service type on the order form required.
Require Status Code for TW Change
Make a status code required for a time window change.
Require Parcel Dimensions - Rapidship
Makes parcel dimensions required in the Client Portal.
Update pieces and weight by Parcels
Pieces and weight in the Client Portal can only be updated by adding or removing parcels.
Make POD, or proof of delivery, required for the delivery of an order. This is just the text part of the signature.
Make a signature required for the delivery of an order or route stop.
Make visual proof of delivery required for the delivery of an order. The driver can take a picture with the camera on their device or attach a file or image.
When checked, the driver is required to take a picture with the camera on their device and cannot attach an image or file as the VPOD.
This field is enabled as an option when VOPD Required is checked.
Enter the number of the base chart you would like to assign the customer.
Rate Adjustment %
This is a discount or increase of the base chart. Enter a positive number for an increase, or a negative number for a discount.
Example: Enter "- 20" for a 20% discount off the rate chart assigned.
Apply to base rate only
When enabled, the Rate Adjustment % to only apply to the base rate.
When disabled, the Rate Adjustment % will be applied to base and item rates only. Surcharges are not included in the rate adjustment.
Order Type Overrides
Click the button to override order type settings on a customer by customer basis. You can override time parameters by extending time frames on order types, give discounts or increases for a certain time, and change the distance factor calculation.
Driver Override %
Enter the total driver pay percent for on demand work. This will override the driver pay percent in the driver's HR record.
Exclude from sales reports ( House Account )
Check the box if you would like the revenue from this customer not appear in the generated reports. This is useful in situations where a customer account is set up to charge back your company for various deliveries, House Accounts.
Check the box to exclude the customer from sales tax.
Require verification before
Check the box to require verification on an order before the selected action.
Invoices and Settlements
Print invoice detail format
Check the box to print invoices according to the format selected. Three different formats are provided by default:
Billing Group Sort
You can set up additional formats.
Email invoice detail format
Check the box to email invoices to the email in the “Billing Contact” section and select a format.
Data Spreadsheet – Sends an Excel spreadsheet.
Use Print Format – Sends a PDF file of the format selected in the “Print invoice detail format” field.
Select from the following:
Active – Allows orders to be placed on the customer's account and the customer has placed at least one order. This is the status of most customers.
Inactive – Similar to deleting a customer, but this allows you to change the customer's status back to active. Customers cannot be deleted if orders have been placed on their account.
In the inactive status, orders cannot be placed on the customer's account. The following symbol is placed in the first column next to the customer when in the "Customer Mode".
Past Due – Allows the CSR to still take an order, but a warning window alerting of the "Past Due" status will be displayed. The following symbol is placed in the first column next to the customer when in the "Customer Mode".
Credit Hold – The customer cannot place orders and the CSR will see a message of the customer's status. The following symbol is placed in the first column next to the customer when in the "Customer Mode".
Blacklisted – Identifies that the customer is never to place an order again. The following symbol is placed in the first column next to the customer when in the "Customer Mode".
Prospect – The customer has not placed any orders yet. The customer will become "Active" the first time they place an order. The following symbol is placed in the first column next to the customer when in the "Customer Mode".
Check the box to bill and invoice each order placed by the customer separately. The invoice number will be the same as the order ID.
Invoice due in [ _ ] days
Enter a number. This number can be used on invoices and can be imported into your accounting package.
Route Surcharge Adjustment %
This adjusts from the global configuration.
If a global surcharge is not set, the default is 0.
Example: Enter "- 20" for a 20% discount off the surcharge.
If a global surcharge is set, this field will adjust the global value for any routed work for this customer.
Example: Global setting is 10%. Enter "-3" to discount the global setting by 3%, charging this customer a 7% surcharge.
Calculated % ( Including Global )
The total adjusted percent applied to the route surcharge which includes the global adjusted percent under Options > X Route.
Used for driver pay percentage of the total rate.
This is a list of frequent contacts. It can be pre-populated and edited by using the Add, Edit, and Remove buttons on the right.
Check this to save contacts to the list when placing an order.
Required during order entry
Check this to require the "Contact" field on the order form.
This is a list of email addresses used for the "Email Confirmation" field on the order form. It can be pre-populated and edited by using the Add, Edit, and Remove buttons on the right.
Check this to save email addresses to the list when placing an order.
Required during order entry
Check this to require the "Email / Fax Alerts" field on the order form.
Default Email Addresses/SMS Text Alerts
Email address(es) and/or phone number(s) that will automatically be entered in the "Email / SMS Text Alerts" field on the order form.
Create automatic email notifications when the status changes.
More than 1 status alert can be added for a single Status Event.
Alerts set up here will be displayed as an Email notification when order is option in the Client Portal Place Order page. For example, the Status Event "Order - Delivered" must be set up here for "Delivered" to be an option for Email notification when order is.
Select an event of an order to trigger the email notification to be sent to the email address in the Email / Fax Alerts field.
The References list can be pre-populated and modified using the “Add” and “Remove” buttons. When adding references you can choose whether the reference will be assigned to Reference 1, Reference 2, or both.
Display caption 1
Controls what the "Reference Caption" will read on the order form.
Display caption 2
Controls what the "Reference Caption" will read on the order form in X Internet.
Reference 1 format
This value will be automatically displayed as placeholder text in the "Reference 1" field, so users know what format to use for their data.
Reference 2 format
This value will be automatically displayed as placeholder text in the "Reference 2" field, so users know what format to use for their data.
Warning for invalid reference length
Check this box if you want a warning when the Reference data does not match the Reference format length.
Accept listed references only ( Ref 1 Only )
Check this box if you want only the references in the in the list to be accepted on the order form. This will only apply to the "Reference 1" field of the order form.
Reference 1 Required
Check this box to make the "Reference 1" field on the order form required.
Reference 2 Required
Check this box to make the "Reference 2" field on the order form required.
Show reference list during order entry
Check this box to show all the references in the list in a drop-down on the order form.
The Billing Groups list can be pre-populated and modified using the “Add” and “Remove” buttons.
Changes the "Billing Group" caption on the order form.
Billing Group Required
Check this box to make the "Billing Group" field on the order form required.
Accept listed billing groups only (On Demand)
Check this box to allow only billing groups from the list to be accepted on the order form for On Demand orders.
Accept listed billing groups only (Routed)
Check this box to allow only billing groups from the list to be accepted on the order form for Routed orders.
Select the business unit that the customer belongs to.Business units are configured in Maintenance > Business Units. See Using Business Units for more information.
Select the customer type. Example: Medical Supplier, Auto Parts Distributor. Customer types are configured in Maintenance > Customer Types. See Customer Types (Classic Operations App) for more information.
Select the customer source. Example: How you obtained the "Customer", Advertisement, Cold Call, etc. Customer sources are configured in Maintenance > Customer Sources. See Customer Sources (Classic Operations App) for more information.
User Field 1
Allows you to keep track of any data you would like. These fields accept any type of data.
User Field 2
Ensenda Courier ID
Provided by Ensenda for their customers.
Provided by Ensenda for their customers.
Provided by Ensenda for their customers.
By default, this is the date the customer file was created. This date can be changed.
Date that the customer placed their last order.
Date that the customer placed their first order. This cannot be changed.
Date the customer file was created. This cannot be changed.
First Entered By
User who created the customer file. This cannot be changed.
Date the customer file was last updated. This cannot be changed.
Last Updated By
User who made the last update to the customer file. This cannot be changed.
Override The Default Signature Text in X Mobile
Overrides the signature text in X Mobile when capturing a signature.
Enter notes to display to the driver in X Mobile when [DriverNotes] is added to the message formats.
Route Stop User Field Captions
Text entered into the User Field will modify the caption of the corresponding User Field of the customer's route stop record.
The Internet Users tab displays a summary of all the internet users associated with the customer. To edit an internet user, double-click the "User ID" of the internet user. See Internet Users (Classic Operations App) for more information.
Alphanumeric username the internet user uses to log in.
Internet user's name. This can be alphanumeric and is displayed when logged in.
Internet user's email address.
Internet user's phone number.
Whether or not rates are hidden for the internet user.
Yes - Internet user option "Show Rates" is disabled.
No - Internet user option "Show Rates" is enabled.
Whether or not the internet user is approved to log in to the Client Portal or X Internet.
Base Rate Adj %
Internet user's Rate Adjustment which is specific to the internet user.
This can be a dollar or percentage amount.
Number of addresses in the internet user's address book.
The customer record's Alternate Lookup.
Whether or not the internet user is allowed to track drivers on X Internet. This does not include tracking drivers in the Client Portal.
Display Driver Location
Setting for whether or not driver location is displayed for all of the customer's internet users.
After Dispatch - Display the driver's pin location when the internet user clicks the Show Driver Location button on the order after it has been dispatched to the driver
En Route Only - Display the driver's pin location only if the driver is en route to the location of the destination address, or if the order has been marked as the "Next stop" by the driver in the Driver App. This will also allow the internet user to see the "# of stops away" count on the Track Order Detail card.
Use Global - This is the default setting and will use the Display Driver Location selection in the Global Options Internet Options tab.
Disabled - The Show Driver Location button will not be visible in the Client Portal unless the internet user's option Display Driver Location is set to "After Dispatch" or "En Route Only".
The Commissions tab displays a list of people that receive commissions on an order from the customer.
Human Resource ID
Human Resource ID of the person that receives the commission.
Date the person begins receiving a commission.
Date the person stops receiving a commission.
Percentage of the commission.
The Invoices tab displays a list of invoices for the customer. The list shows the invoice number, date of the invoice, and the total invoice amount for both routed and on demand orders.
Working With Invoices
Click on the [+] next to the invoice to show the orders in the invoice.
Double click the order number to open the order form.
Right-click on an invoice for a menu to:
Mark as Paid
Mark as Short Paid
Mark as Unpaid (This is option is disabled when the QuickBooks integration is enabled.)
The Notes tab displays a text box that you can use to enter notes for the customer. The notes will display on the order form. Click the "Date Stamp" button to place today’s date on a new line.
The Note List tab displays notes for the customer.
How to Add a Note
Click the "Add Note" button.
Click the arrow down under Type to select the note type. Note types can be configured in Maintenance > Note Types. See Note Types (Classic Operations App) for more information.
Click the Note section to add your note.
Go to File > Save when done.
How to Edit a Note
Click the Type or Note field of the note you want to edit.
How to Delete a Note
Click the box on the left of the note you would like to delete to highlight the entire row.
Press the delete key on your keyboard.
The Attachments tab lists any files that have been attached to the customer.
This number is automatically generated by the system and cannot be typed in.
Name of the file.
Description of the type of file.
Name of the CSR that attached the file.
How to Insert an Attachment
Right-Click anywhere in the Attachments tab to display the menu.
Click on "Add Attachment" to select the file you want to attach.
Click on "Create Text File" to open Notepad to you can type a note to attach.
How to View an Attachment
Double-click the file name for the attachment you want to view.
How to Delete an Attachment
Right-click on the attachment you want to delete.
Click on "Delete Attachment".
The Tasks tab allows you to create tasks related to the customer.
The name of the task created.
Date and time the task is due.
Name of the user that created the task.
How to Create a Task
Right-click anywhere in the Tasks tab to display the menu.
Click on "New".
Fill in the "Edit Task" form
You can set a timed reminder for the task and receive an alert you when it is almost due. When a "Reminder" is set, the "Edit Task" window will automatically appear at the time that the "Reminder" is set.
Click "OK" to save.
How to View a Task
Double click the task name of the task you want to view.
How to Delete a Task
Right click on the task you want to delete to display the menu.
The Parcel Types tab allows you to control which parcel types are available to the customer.
Section / Field
Section / Field
Available Parcel Types
Select the parcel types that are specific to the customer by checking the checkbox in front of the parcel type or click the Add all button to check all the boxes. You can edit the parcel types list in Maintenance > Parcel Types. See Parcel Types (Classic Operations App) for more information.
Only parcel types selected in the Available Parcel Types will be available in the Driver App.
Enable parcel type list in XD
When enabled is checked, all of the orders, route stops, contract stops, and parcel forms associated with the customer will only accept the selected parcel types.
Available Parcel Items
Requires Driver App 3 or newer.
Configure parcel items and parcel type enforcement for drivers to select in the Driver App. See Parcel Items (Classic Operations App). The checkbox must be checked to enable parcel item options in the Driver App for Available Parcel Types selected.Click the corresponding button in the Parcel Type Enforcement column to edit the parcel item's enforcement type.
Quick Tip: Use the Set All Parcel Types to button to set all available parcels to the same enforcement type.
Parcel Type Enforcement Icons
No Icon - The enforcements are using the global settings.
Yellow Caution Icon - There are overrides from the global settings.
Required Mobile Route Parcel Types
Configure required parcel types during driver action for specific stop types by selecting the Parcel Type and Stop Type. The Parcel Type cannot be duplicated.
For parcel types to be available in the Driver App, the parcel type must be selected in both Required Mobile Route Parcel Types and Available Parcel Types.
The Status Codes tab allows you to control which status codes display when a driver is scanning a parcel.
When "Enforce status code list in XD" is checked, only status codes that are checked will display in the dropdown lists in the Operations App and you will be restricted from manually entering in a new status code on any form associated with the customer. This is disabled by default.
The CRM tab allows your company to create customized fields to be able to track any type of data. The CRM tab is empty until you define the CRM fields. You can add and edit CRM fields in Maintenance CRM Fields. See CRM Fields for more information.