Status Events

Status Events on the customer record's Contacts tab refers to events of an order that trigger email/SMS notifications. Status events can also be used to trigger custom SQL scripts.

Status Event	Description

Status Event	Description
Inet User Approved	When an internet user is approved. When configured, the notification will be sent to the the internet user’s email address.
New Internet User	When a new internet user is created. When configured, the notification will be sent to the the internet user’s email address.
Order - Address Changed	When an address on the order is changed.
Order - At Delivery	When the driver has arrived at the delivery address.
Order - At Pickup	When the driver has arrived at the pickup address.
Order - Attachment Added	When an attachments is added to an order.
Order - Cancelled	When an order is cancelled.
Order - Confirmed By Driver	When an order is confirmed by the driver assigned to the order.
Order - Consolidated	When an order import is consolidated into a previously imported order. Typically used to send “order placed” events because the consolidation action does not trigger the same placement messages.
Order - Delivered	When an order is delivered
Order - Delivery Signature	When a Signature is added to an order.
Order - Dispatched/Assigned	When an order is dispatched to a driver.
Order - Driver Unassigned	When a driver is unassigned from an order.
Order - ETA Update	When the ETA changed by more than 10 minutes. Limit to 5 times per hour.
Order - Invoiced	When an order is invoiced.
Order - Next Delivery	When the order is marked as the next stop by an Operations App user.
Order - Next Pickup	When the order is marked as the next stop by an Operations App user.
Order - Parcel Exception Added	When a exception code/status code is added to a parcel on an order.
Order - Parcel Overage Scan	When an overage parcel is added to an order. There is a 60 second delay after each scan to allow for multiples to be gathered for only 1 notification alert. Every new scan will restart the timer for 60 seconds.
Order - Picked Up	When the order has been picked up.
Order - Placed	When an order is placed.
Order - POD	When a POD is added to an order.
Order - Rate Change	When there is a change in an order’s rate.
Order - Received At Dock	When an order is scanned at the dock.
Order - Rejected At Dock	When an order is rejected at the dock.
Order - Status Code Added	When a status code is added to an order.
Order - Status Code Updated	When a status code on an order is updated.
Order - Status Update	When a status of an order is updated.
Order Verified for Billing	When the Verified checkbox in the Order Status of an order has been checked.
Route Stop - Activated	When a route stop is activated.
Route Stop - Arrived	When the driver arrives at a route stop.
Route Stop - Assigned To Driver	When a route stop is assigned to a driver.
Route Stop - Attachment Added	When an attachments is added to a route stops.
Route Stop - Completed	When a route stop is marked as completed.
Route Stop - Consolidated	When a route stop import is consolidated into a previously imported stop. Typically used to send “stop created” events because the consolidation action does not trigger the same creation messages.
Route Stop - Created	When a route stop is created.
Route Stop - Deactivated	When a route stop is deactivated.
Route Stop - ETA Update	When the ETA changed by more than 10 minutes. Limit to 5 times per hour.
Route Stop - Next Stop	When a route stop is indicated as the next stop for a driver from the route manifest, in the driver app, or as the next uncompleted stop in the driver sequence.
Route Stop - Out for Delivery	When a parcels are scanned on a customer or global load stop and the route stop is marked as completed. When configured, the notification will be sent to any email/SMS number associated with stops that the scanned parcels are chained to at the time customer or global load stop is marked as completed.
Route Stop - Parcel Exception Added	When a exception code/status code is added to a parcel on a route stop.
Route Stop - Parcel Overage Scan	When an overage parcel is added to a route stop. There is a 60 second delay after each scan to allow for multiples to be gathered for only 1 notification alert. Every new scan will restart the timer for 60 seconds.
Route Stop - POD	When a POD is added to a route stop.
Route Stop - Signature	When a Signature is added a route stop.
Route Stop - Status Code Added	When a status code is added to a route stop.
Route Stop - Status Code Updated	When a status code is updated on a route stop.
Route Stop - Unassigned From Driver	When a driver is unassigned from a route stop.