SMS Text Notifications

Requires X Dispatch 21.0 or newer.

Additional fees will be applied. See here for pricing.

SMS text notifications can be sent for status events for on demand orders and route stops.

On Demand Orders

  • Placed

  • Confirmed

  • Picked Up

  • Delivered

  • POD/Signature

  • Canceled

  • Edited

Route Stops

  • Arrived

  • Completed

  • POD/Signature

These notifications can be set per customer, order, or stop. Recipients will receive a notification of the selected status event.

If the recipient replies “STOP” it will stop all future update notifications, not just notifications for a specific order or stop. Replying “unstop” will enable notifications to be sent to the recipient's phone number.

How to Enable SMS Text Notifications

  1. Click Options in the toolbar and select the Misc tab.

  2. Check Enable SMS Text Notifications.

  3. Click Ok.

Where to Set Up Recipients of SMS Text Notifications

Accepted SMS Formats

+1‌‌6022650195

‌6022650195

+1‌(602)265-0195

Orders

In the Email / SMS Text Alerts F5 field of the order form.

Contract Stops

In the Email / SMS Text Alerts field in the Address section of the contract stop form.

Customers

You can add a number in the Contacts tab of a customer record in the Default Email Addresses/SMS Text Alerts field, or click the Add button to add a new contact that will be displayed in the Email Addresses field. You can also select which status events will send the SMS text notifications by checking the box in the SMS Text column of the selected status event.

SMS Text column requires X Dispatch 21.1 or newer.

Route Stops

In the Email / SMS Text Alerts field of the route stops form.

Recurring Orders

In the Email / SMS Text Alerts F5 field of the recurring order form.

Internet User

You can add a number to be a default in the internet user record’s Options tab Email / SMS Text Alerts field.

Rapidship

You can add a number when placing an order on the Place Order page under the Email/SMS Text Alert Notifications section.