Recurring Order Confirmation Warning

Owned by Michelle Cabaya (Unlicensed)
Last updated: Dec 20, 2022
3 min read

Recurring order confirmation warnings provide a way to alert dispatchers in the event that a recurring order with a driver assigned to the order before posting is not marked as “Confirmed” by the assigned driver within the specified time frame. If the recurring order driver has not confirmed receipt of their recurring order once posted, the same icon that is displayed on the dispatch board when an on-demand order is not confirmed by the driver is displayed for the recurring order. This warning icon is helpful for the dispatcher to take action and investigate why a confirmation update from the driver has not occurred.

How to Enable Recurring Order Confirmation Warning

Enabling the recurring order confirmation warning that displays the warning icon  on the dispatch board when a driver has not confirmed the order is done on the order type before the recurring order is posted.

  1. Go to Maintenance > Order Types and select an Order Type to update. See Order Types (Classic Operations App).

  2. On the General tab select one of the three settings available: 

    • Never - By default, all order types are set to "Never" and no warning is ever displayed.  

    • After 5 Minutes -  This option displays the warning icon 5 minutes after the recurring order is posted with a driver pre-assigned.

    • After Pickup Warning Time - This selection will depend on the time entered in the Pickup warning time field. Once the settings are configured to have a confirmation warning, the same caution triangle icon from the Dispatch board is displayed when a recurring order has not been marked as “Confirmed” by the driver.

      • Example Scenarios

        • If the Pickup Ready Time is moved to something that is in the future (e.g. the ReadyTimeFrom is noon, and the time is 1:00 PM, then the order is edited and the ReadyTimeFrom is updated to 4:00 PM, outside of the Pickup Warning Time), the warning icon is no longer displayed.

        • If the Pickup Ready Time is moved to something that is after the ReadyTimeFrom (e.g. the ReadyTimeFrom is noon, and the time is 11:00 AM, then the order is edited and the ReadyTimeFrom is updated to 4:00 PM), the warning icon is displayed.

  3. Click OK to save and close the form. 

While on the Dispatch board, if an order type is opened and a change is made to the Recurring Order Confirmation Warning, it will show until you exit and re-enter the Dispatch board to load the new settings.

Viewing the Confirmation Warning Icon

When the Recurring Order Confirmation Warning option is enabled, the warning icon is displayed on the Dispatch Board in the P/U In column on the Active Orders grid and also next to the Driver ID in the Driver column of the Active Driver grid if a recurring order that meets the conditions for a warning is present.