Force Location Scan in the Driver App

Owned by Michelle Cabaya
Last updated: Jun 05, 2023
5 min read

You can force a location scan at the arrival or departure of a stop. 

When stops that have force location settings applied are consolidated, the same enforcements will apply only to the parent stop ID in the consolidation.

Quick Tip: You can use the following finds to troubleshoot or oversee location scanning.

  • CXT - Find Recurring Orders missing address info for Force Location Scan feature - Searches recurring orders for any entries related to On Demand Force Location Scanning and missing address information.

  • CXT - Location Scan Audit Trail Entry Report - Searches the audit trail table for any entries related to both on demand and routed Force Location Scanning.

  • CXT - OD Location Scan Report by Driver and Date - Searches orders for any entries related to On Demand Force Location Scanning, but allows user to filter by date and driver.

  • CXT - OD Forced Location Scan Report - Searches orders for any entries related to On Demand Force Location Scanning.

See Find for the Operations App or Advanced Find Service for the Classic Operations App.

Where to Setup in the Operations App

For Orders

The address' Location Barcode or Lookup Barcode must match the barcode scanned by the driver. The Location Barcode is unique for all addresses, including internet user addresses, whereas the Lookup Barcode is unique per customer and unique per internet user address book. See Addresses.

Forced location scanning for orders can be enabled on the customer record, address record, recurring order form, or order form. If an order has forced location scanning set in multiple places, the driver will be prompted to perform a location scan for all of the selected events. For example, if the customer record's Force Location Scan on Pickup is set as "Upon Arrival" and the order form is set as "Upon Departure" for the Pickup event, the driver will be required to perform a location scan for both the arrival and departure at the pickup address.

On the Customer

In the customer record, choose between "None", "Upon Arrival", "Upon Departure" or "Both" in the Force Location Scan on Pickup and/or Force Location Scan on Delivery field(s).

See Customers - New/Edit Customer.

On the Address

In the Operations App address record, use the action menu at the bottom, and select Location Barcode. From here you can choose between "None", "Upon Arrival", "Upon Departure" or "Both" in the Force Location Scan on Pickup and/or Force Location Scan on Delivery field(s). 

See Addresses.

Quick Tip: This can also be set from the internet user's address book. See Internet Users. 

On the Order

From the order form, choose between "None", "Upon Arrival", "Upon Departure" or "Both" for Pickup and/or Delivery in the General tab under Force Location Scan.

See Orders.

On the Recurring Order

From the recurring order form, choose between "None", "Upon Arrival", "Upon Departure" or "Both" for Pickup and/or Delivery in the General tab under Force Location Scan.

See Recurring Order.

For Routes

The Secondary Lookup, which is set up per route stop, or Mobile Secondary Lookup, which is set up per contract stop, is a text field representing the barcode to be used for location scanning. The barcode to be scanned by the driver at the stop location must match this value. If the Secondary Lookup, or Mobile Secondary Lookup, is empty when the stop is created, then the route/contract stop’s address Location Barcode will be entered in the field.

On the Route Stop

In the Edit Stop form for route stops, choose between "None", "Upon arrival", "Upon departure" or "Both" in the Force Location Scan field. The location scan barcode is set up in the Misc tab under Secondary Lookup.

See Dispatch - New / Edit Posted Route Stop.

On the Contract Stop

In the Misc tab in the Edit Contract Stop form, choose between "None", "Upon arrival", "Upon departure" or "Both" in the Force Location Scan field. The location scan barcode is set up in the Misc tab under Mobile Secondary Lookup.

See Contract Stops - New / Edit Contract Stops.

In the Driver App 

When a driver is at a stop that requires a location scan, the "Arrived" / "Delivery" button will change to "Arrival Scan" / "Departure Scan" on the Stop Info screen.

When the driver clicks the button, the camera screen will open and the driver will need to scan a barcode that matches the required barcode.