How to Require Parcel Types and/or Parcel Status Codes When an Overage is Scanned

By default, when an overage is scanned it will auto-populate the parcel type, weight, length, width, and height set in the Operations App or in the Driver

app. This can be a problem if drivers are not making sure that the parcel type is correct. In addition to requiring drivers to enter a parcel type, you can also require drivers to enter a parcel status code.

Require Parcel Types Entry

Where to Setup

In the Operations App

In Mobile Option Sets or the Mobile Options tab of the driver record, disable the "Overage Defaults" option. See Mobile Option Sets or Drivers.

In the Classic Operations App

In Mobile Option Sets or the Mobile Options tab of the driver record, disable the "Overage Defaults" option. See Mobile Option Sets (Classic Operations App) or Mobile Users.

mosOverageDefaults.png

In the Driver App

When the “Overage Defaults” option is disabled, the driver must Select Parcel Type after scanning an unexpected parcel.

Require Parcel Status Codes

Where to Setup

In the Operations App

In Mobile Option Sets or the Mobile Options tab of the driver record, disable the "Overage Defaults" option. See Mobile Option Sets or Drivers.

In the Classic Operations App

In Mobile Option Sets or the Mobile Options tab of the driver record, disable the "Require Parcel Status Code" option. See Mobile Option Sets (Classic Operations App) or Mobile Users.

In the Driver App

When "Require Parcel Status Code" is enabled, the driver must enter a Status Code after scanning an unexpected parcel.

 

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