Status Codes

This page is for the Operations App. For the Classic Operations App please see Status Codes (Classic Operations App).

Status codes also referred to as "exception codes", are used to identify an exception to normal delivery. For example, bad weather, road closure, or unable to deliver a package.

To get to the Status Codes section, go to Maintenance > Status Codes.

Field Name

Description

Field Name

Description

Active

Displays a green check for active status codes and a red x for inactive status codes.

Description

Name or description of the status code.

ID

Unique alphanumeric ID for the status code.

Exception Type

Select the type to allow the status code to be used for:

  • Parcel

  • Order

  • Both

Internet Display

Select True to display status codes in the Client Portal. See Status Codes in the Client Portal below.

Mobile Display

Select True to display of status code in the Mobile App. See Status Codes in Nextstop 3 below.

This setting overrides the status code configuration on the customer record.

Enable All Customers

Click to enable the status code for all customers. 

Disable All Customers

Click to disable the status code for all customers.

How to Create a New Status Code

  1. Go to Maintenance > Status Codes.

  2. Click the + button in the top right.

How to Edit a Status Code

Status codes should only be edited if not in use.

  1. Go to Maintenance > Status Codes.

  2. Click the status code you would like to edit or click the action menu at the end of the row and select Edit

Quick Tip: You can open 2 edit forms by selecting the checkboxes of the status codes and clicking the edit pencil icon in the top right.

How to Deactivate a Status Code

  1. Go to Maintenance Status Codes.

  2. Click the action menu of the status code you would like to deactivate. 

  3. Select Deactivate.

Alternative Steps 

  1. Go to Maintenance > Status Codes.

  2. Open the edit form of the status code you would like to deactivate. 

  3. Click the action menu and select Deactivate.

How to Delete a Status Code

Status codes should only be deleted if not in use.

  1. Go to Maintenance > Status Codes

  2. Check the checkbox of the status code(s) you would like to delete. 

  3. Click the delete button in the top right.

Status Codes in the Client Portal

Track Order

Status codes can be viewed in the track order information. From the Track Order page, click the View Details button for the order or stop you would like to view. If there are status codes associated with the order or stop it will display under Status Codes. See Track Order.

Route Tracking

Status codes for stops can be viewed in the route tracking section. From the Route Tracking page, click the on the route or View Details button. Then, click on the stop you would like to view. If there are status codes associated with the stop, it will display under Status Info. See Route Tracking.

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Status Codes in Nextstop 3

Status codes can be associated with stops and/or parcels in Nextstop 3. See Status Codes in Nextstop 3.

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