Track Order

For user documentation see Track Order.

Quick Tips

  • When searching by "Tracking Info", up to 10 searches can be performed with one request. Press enter, tab, or comma to separate your search criteria.

  • Search dates cannot be more than 2 months apart for users who are not logged in, and 1 year apart for users who are logged in.

  • Asterisk (*)percent (%), and underscore (_) symbols are not valid search values.

Not Logged In

Users who are not logged in will see limited tracking information and can search by tracking numbers, references, or parcel barcodes. 

Logged In

Users who are logged in can choose from the following search options:

  • Quick Search shows the last 10, 50 or 100 orders.

  • Search narrows the search by tracking number, reference, parcel barcode, address or date. Check the Include partial matches box to search for non-exact matches. 

Logged in users can view order details by clicking on the order information. 

Users must have "View Track Order" option enabled on their internet user record and can be restricted to view only orders they have placed with by enabling the "View Inet User Orders Only" option. See Internet Users or Internet Users (Classic Operations App)

Logged in users can edit an order, cancel an order, add attachments, print receipt or shipping label, email the label, or create new orders from the tracked order by clicking the menu icon.  When editing an order, users will be directed to the Detailed Place Order View regardless of any settings on their User Profile. This is required to ensure the edit is handled correctly.

Users must have "Edit Order" and/or "Cancel Order" option enabled on their internet user record. See Internet Users or Internet Users (Classic Operations App)

Quick Tips

  • If there are more than 10 results, the number of orders displayed per page by clicking the "Results per page" under the Quick Search box. 

  • Users can edit orders and create new continuations, duplicates, or roundtrips from orders that were originating from another user associated with another customer as long as the user has the customer associated on their internet record.