Available status codes are set on the customer level. This means that the available status codes for each order or stop will depend on the available status codes set in the Status Codes tab on the customer record. See Customers - New/Edit Customer.
You can choose whether or not a status code is visible in the Client Portal by checking the box in the InternetDisplay column when adding or editing a status code.
This is for an individual status code. Disabling the "InternetDisplay" of a status code does not hide status codes that are enabled and visible to the internet user.
You can choose whether or not a status code is visible to drivers by checking the box in the MobileDisplay column when adding or editing a status code. If this box is unchecked, drivers will not see the status code, regardless of the configuration on the customer record.
This setting is for an individual status code. See below for how to restrict a driver from adding, editing, or viewing status codes altogether.
Alternatively, you can choose whether or not to allow a driver to add status codes to stops or parcels in the Driver App. This will also affect whether or not a driver can view and/or edit status codes. You can set this for a group of drivers or individual drivers.
Group of Drivers
Go to Maintenance > Mobile Option Sets.
Click on the mobile option you would like to edit.
Enable or disable "Allow Stop Level Status Codes" and/or "Allow Parcel Level Exception Codes".
Status codes can be viewed in the track order information. From the Track Order page, click the View Details button for the order or stop you would like to view. If there are status codes associated with the order or stop it will display under Status Codes. See Track Order.
Status codes for stops can be viewed in the route tracking section. From the Route Tracking page, click the on the route or View Details button. Then, click on the stop you would like to view. If there are status codes associated with the stop, it will display under Status Info. See Route Tracking.