Dispatch - New / Edit Posted Route Stop

The route stop form allows you to edit information for a posted route stop or to add a new stop to a posted route. 

How to Add a New Route Stop 

From X Dispatch

  1. Click the down arrow next to the New button in the toolbar.
  2. Click Route Stop.

From X Route Dispatch Board

Click the New button  in the toolbar.

From Route Manifest

Click the New Stop button  at the top.

From Editing a Stop

In the toolbar, click Save and New to create a new stop on the current route, or click Save and Clone to create a new stop on the current route with the same information, except the Location, of the current stop. 

How to Clone a Posted Route Stop  

You can clone a routed post stop. 

  1. Open a posted route stop. 
  2. Click Save and Clone.
 Click here to view cloned posted route stop information...

Basic Information

  • Customer ID
  • Driver ID
  • Date
  • Route ID
  • Active checkbox setting

Location Tab

  • Name
  • Address
  • Stop Type
  • Sequence (This will be one number higher than the original stop)

Required Driver Input Tab

  • Required Driver Input
  • Event

Notes/remarks/action buttons

  • Email/Fax Alerts

The following require X Dispatch 19.2 or newer.

Basic Information

  • Parent Stop checkbox
  • Parent Stop drop-down menu
  • Force Location Scan drop-down menu
  • Notes
  • Current Day's Short Remarks
  • Current Day's Long Remarks

Rates Container

  • Pieces
  • Weight
  • Accessorial Item 1
  • Accessorial Item 2

Location Tab

  • Reference 1
  • Reference 2

User Tab

  • User Field 1
  • User Field 2
  • User Field 3
  • User Field 4
  • User Field 5
  • User Field 6

Times Tab

  • Override Time Windows checkbox
  • Min
  • Preferred
  • Max

Misc Tab

  • Secondary Lookup
  • Customer Route ID
  • Customer Stop ID
  • Customer Account ID
  • Override Settlement checkbox AND value
  • Override GL Account
  • Rate Chart Lookup
  • BOL
  • AFL1
  • AFL2
  • Send Parcel Scans Immediately checkbox

How to Edit a Posted Route Stop

From X Dispatch

Use the search field in the top right under the toolbar. 

From the Route Manifest

Double-click on any column of the stop you would like to edit, except for the "Name Address Signature" column. 

Clicking on the "Name Address Signature" column will open a web browser with a map showing the address.

How to Delete/Deactivate a Posted Route Stop 

Once a route stop has action taken on it, it cannot be deleted. It can only be deactivated.

Stop Form

Top toolbar

The top toolbar contains icons representing actions that can be taken in regards to the route stop.

IconField NameDescription

Save and CloseSave changes to the route stop and close the form.

Save and NewSave changes to the current route stop and create a new route stop to the current route.

Save and Keep OpenSave changes to the current route stop and keep the form open.

Save and CloneSave changes to the current route stop and create a new route stop with the information, except for the Location, of the current stop.

Close 

For X Dispatch 18.1 or older, it is "Cancel". 

Close the form without saving any changes.

DeleteDelete the current route stop.

Parcels 

Display the parcels form for contract stop parcels. Custom work is required for this functionality to be enabled.

The parcels icon is only displayed if enabled by CXT Software through custom work.

Distribution ParcelsDisplay the Parcel Manifest. See Parcel Manifest

View XS Data

Display XS Data. X Stream (XS) Data is used during integration imports if needed for the integration.

Insert FileInsert a file attachment from your computer to the route stop.

View Scan History
For X Dispatch 20.0 or newer. For older versions See Basic Information below.

Generates and displays a scan history report for this stop it in the default web browser. 

Basic Information

This section of the form contains basic information about the route stop.

Field NameDescription
Scan Barcode

The PKID of the posted route stop, an associated stamp, or an on demand order ID.

Quick Tip

When creating a new route stop use one of the following methods to populate this field:

  • To associate the route stop with a customer type the letter C and customer ID. See Customers - New/Edit Customer for more information on customers.

  • To create a route stop based on an on demand order type the letter D and the on demand order ID. See Orders for more information on on demand orders.

  • To assign a stamp to the route stop type the letter S and the stamp ID. See X Route - Stamps for more information on stamps.
View Audit Trail...

Opens the audit trail allowing you to view all the changes made to the stop form.

For X Dispatch 19.2 or older. For newer versions see Top Toolbar above.

View Scan History...

Generates and displays a scan history report for this stop it in the default web browser. 

For X Dispatch 19.2 or older. For newer versions see Notes/remarks/action button below.

Driver ID

 The ID of the driver assigned to the route.  This field is read-only.  

Quick Tip

Click the on the field name, "Driver ID", to open the "Edit Driver" form for the assigned driver. See Drivers (Classic Operations App)

Date

Date the stop was posted on or assigned if creating a new stop. 

In X Dispatch 19.0 or newer, this field is editable for both route stops and contract stops. For older versions, this field is editable only for route stops and not for contract stops. 

If contracts for the original post date or the changed date are unposted, the posted contract stop will unpost. 

Contract ID / Stop ID

Contract ID and Contract Stop ID of the Contract Stop from which the route stop was posted.  This field is read-only. Both will read "None" if the stop was manually added/created from an on demand order, or imported.  

Quick Tip

Click the on the field name, "Contract ID" or "Stop ID", to view/edit the "Edit Contract" or "Edit Contract Stop" form. See ContractsContract Stops - New / Edit Contract Stops

Route ID

The ID of the route that the stop is currently assigned. Use the drop-down box to select a different route.

Quick Tip

Click the on the field name, "Route ID", to view/edit the "Edit Route" form for the selected route. See Planning - New/Edit Route

ActiveMark the stop as active or inactive. Inactive stops will post as inactive.  
Parent Stop

Mark the stop as a parent stop for other stops. If this checkbox is checked, this stop will show up in the "Parent Stop" drop-down for other stops on this route. 

This parent/child relationship can be used for activating or deactivating posted routes on the dispatch board.  If the parent is marked as inactive, any children will also be marked inactive - and visa versa, if the parent is marked as active, all of the associated children stops will be activated. 

Arrived

Time and date the driver arrived at the stop. 

Quick Tip

Click on the field name, "Arrived", to insert the current date and time into this field.

Completed

Time and date the stop was completed. 

Quick Tip

Click on the field name, "Completed", to insert the current date and time into this field and set the "Completed By" field to "CSR Manual Completion". 

POD

POD information for the stop, if available. If a signature was captured, the  button will be active, and clicking it will display the signature in a new window.

POD Comments

Requires X Dispatch 20.0 or newer.

POD comments for the stop.

Completed By

The person who completed the stop, or "CSR Manual Completion" if the stop was completed by clicking  from the above field.  

If you run custom reports based upon any "Route Stop Completion Type", these reports need to be updated to include a new completion type: "X Internet Driver Completion" (introduced in X Dispatch 16.2.0).  Please contact Customer Service  to request assistance.   

Parent Stop (Pull-Down)

Select a stop from the list of stops on the route marked as "Parent Stops" to mark this stop as a child of the selected stop.
Force Location Scan

Requires X Dispatch 18.0.

  • None
  • Upon Arrival: Requires an arrival scan, where the driver, in Nextstop, has to scan a location barcode that matches the Route Stop Secondary Lookup.
  • Upon Departure: Requires a departure scan, where the driver, in Nextstop, has to scan a barcode that matches the Route Stop Secondary Lookup.
  • Both: Requires both an arrival and departure scan.

See Force Location Scan in Nextstop 3.

Tabbed Section

This is the tabbed section of the form. 

Location Tab

This tab contains data about the location of a route stop is to take place.

Field NameDescription
NameName of the location for the route stop.
Address

Address where the stop will occur.  Click  to open the address search form.

Stop TypeType of stop. See Stop Types (Classic Operations App).
SequenceA number used to place this stop in the route in relation to other stops.  This number must be unique for each stop on a given route.
Reference 1Customer references.
Reference 2

User Tab

This tab contains any data placed in user fields in relation to a route stop.

Field NamesDescription
User Field 1Available fields for additional data to capture on route stops. These field names can be customized on the customer record in the "General" tab under "Route Stop User Field Captions". See Customers - New/Edit Customer.



User Field 2
User Field 3
User Field 4
User Field 5
User Field 6

Times Tab

This tab contains the min, max, and preferred time for a stop.

Field NameDescription
Override Time Windows

Overrides the global Options > X Route "Stop Time Settings". See Global Options.

MinThe earliest time the stop should be completed.
PreferredPreferred time for the stop to be completed.
MaxLatest time the stop should be completed.

Parcels Tab

This tab contains data about parcels for the route stop. 

Field NamesDescription
Parcel TypeType of parcel.
Refrigeration Type

Requires X Dispatch 19.2 or newer.

The refrigeration type selected:

  • Frozen
  • Refrigerated
  • Room Temperature

See set up requirements for Parcel Refrigeration Types.

Parcel Items

Requires X Dispatch 19.2 or newer.

Click to view the parcel items and quantities associated with the parcel type.

PiecesThe number of pieces.
WeightThe weight of the parcel.
Dims

Requires X Dispatch 21.1

Click to open the Dimensional Weight Calculator. See Dimensional Weight Calculator.

ReferenceParcel barcode string (the scannable entity), that comes from the barcode image scan to show parcel chain of custody and OS&D. 
DescriptionDescription of the parcel
AuditClick in this column to see the audit trail
Reference2The parcel barcode.
MasterBarcodeMasterBarcode associated with the parcel on route stop. See Master Barcodes.
ConsolidationBarcodeThe ConsolidationBarcode is used for on demand orders but has the same functionality as a master barcode.
UpdatedWhenLast date and time the parcel information was updated.
UpdatedByThe last user to update the parcel information.
CreatedWhenDate and time the parcel information was created.
CreatedByThe user that added the parcel information.
StatusCodeStatus codes, or "exception codes", are used to indicate unsuccessful delivery of a parcel.
MiscDataMiscellaneous data associated with the parcel.

Notes Tab

Requires X Dispatch 21.0 or newer.

This tab can be used to add notes for the route stop. See Notes

Field Name
Description
Note

The note. Click here to add or edit the note. 

Email


Requires X Dispatch 21.1 or newer.

If checked, the note will be emailed to the email address in the Email field on the order form when using "[StopNotesTab]" in a Customer Route message format associated with the customer. See Message Formats (Classic Operations App) and Customers - New/Edit Customer

Type

The type of note.  Default note types include:

  • Bill Note
  • Email Note
  • Phone Note

See Note Types.

Misc Tab

This tab contains miscellaneous information about the route stop.

Field NameDescription
Secondary LookupA second reference that can be used for sorting or grouping route stops.
Customer Route ID

This field can be used with Customer Stop ID and Customer Account ID to track data regarding a customer's internal reference data relating to a given route and its stops. 

Example

Used in an imported record needs to make note of the shipping partner's names. 

BOL

BOL, or Bill Of Lading, is used for grouping.

Nextstop consolidation replaces the use of BOL.

Example for X Mobile

You have a route that runs in downtown Phoenix and services 4 different customers, but you don't want to have 4 different routes, and prefer to have 1 route with co-mingled route stops for all 4 customers.  However, your driver needs to have a parcel chain of custody for the imported work to give the shipper visibility to when the freight is loaded onto the truck and when it is delivered - this means 4 separate Load Stops for each customer.  A BOL on the ContractStop level can be used to set a grouping value that will allow the driver to take bulk action on all 4 route stops at once without having to open each route stop, find the right parcels to scan while loading the truck, and add separate POD/signature info for each stop.

Customer Stop IDThe Stop ID, if any used by the customer to reference this route stop.
AFL1Advanced fallback rating lookup.
Customer Account IDThe Account ID, if any used by the customer to reference this stop/route/location.
AFL2Advanced fallback rating lookup.
Override SettlementOverrides the driver pay. When checked and a value is entered in the textbox, the driver will be paid that amount in the textbox for this stop.
Send Parcel Scans ImmediatelyParcel scan timestamps will be sent to the server immediately, and do not wait until the stop has been marked as "Completed".
Rate Chart LookupThe text used to find which override rate chart to use for calculating the route stop rate if an override rate chart is used upon import from an integration.

Status Codes Tab

This tab contains status codes for the route stop. See Status Codes (Classic Operations App) for more information. 

Field NameDescription
Status CodeStatus code for the route stop. Status codes can come from a driver via the mobile device, or a CSR adding a status code in X Dispatch.
CommentComment for the status code.
CreatedDate and time the status code was created. Localized time based on the route stop address in the Location tab.

Required Input Tab

This tab contains required driver input for the stop. Click the Add New button to add a new required driver input for the stop. See Nextstop 3 Required Driver Input. Double click on a required driver input to add a driver response or edit / delete the required driver input.

Field NameDescription
Required Driver InputThe prompt the driver will see at the stop.
EventWhen the required driver input occurs. "Arrived" or "Completed".
ResponseThe driver's response.
TimestampDate and time the driver entered the information.

Attachments Tab

This tab contains attachments for the route stop. Right-click to insert a file, edit a description, or delete a file.

Field NameDescription
IDAttachment ID
FileNameThe filename of the attachment.
DescriptionDescription of the attachment.
CreatedByThe user that inserted the attachment.
CreatedWhenDate and tune the attachment was uploaded.
UpdatedByLast user that updated the attachment details.
UpdatedWhenLast date and time the attachment was updated.

Rates

This section of the form contains information about rates for the route stop.

Field NameDescription
Base Rate

The base rate for the stop. Quantity is set to 1 and is not editable. The price is automatically populated and can only be edited if the user has permissions to do so. See Users (Classic Operations App).

Pieces

The number of individual pieces being picked up or delivered for the stop. The price is automatically populated and can only be edited if the user has permissions to do so. See Users (Classic Operations App).

Weight

The total weight of all pieces to be picked up or delivered.  The price is automatically populated and can only be edited if the user has permissions to do so. See Users (Classic Operations App).

Clicking  opens the Dimensional Weight Calculator. See Dimensional Weight Calculator

Dimensional Weight Calculator required X Dispatch 21.1 or newer.

(2 selected accessorial items)

Select the accessorial item(s) in the drop-down box(es). Available assessorial items are from the stamp rate chart used to calculate the rate of the route stop. See Base Rate Charts - New / Edit Stamp Rate Charts.
Surcharge AmountEnter a price if a surcharge is required for the route stop. Quantity is set to 1 and is not editable.

Notes/remarks/action buttons

Field NameDescription

Driver Notes

"Notes" in X Dispatch 20.0 or older.

General notes about the route stop.

Displayed in Nextstop on the Stop Info screen and in X Internet it is displayed under Short Remarks column with the Current Day's Short Remarks in Route Tracking. If the stop is consolidated in Nextstop, only the Remarks of the first consolidated will be displayed.

Quick Tip

  • You can add Driver Notes to a message format by adding the "[StopNotes]" field to the Message Format. See Message Formats (Classic Operations App)
  • Entering a URL in this field will display as a clickable link in Nextstop 3.1.1 or newer.
Current Day's Short Remarks

Short remarks if the order is a scheduled stop. 

Displayed in Nextstop on the Stop Info screen and in X Internet under Short Remarks column in Route Tracking. If the stop is consolidated in Nextstop, only the Remarks of the first consolidated will be displayed.

Quick Tip

Entering a URL in this field will display as a clickable link in Nextstop 3.1.1 or newer.

Current Day's Long Remarks

Long remarks if the order is a scheduled stop.

Displayed in Nextstop on the Stop Info screen. If the stop is consolidated in Nextstop, only the Remarks of the first consolidated will be displayed.

Quick Tip

Entering a URL in this field will display as a clickable link in Nextstop 3.1.1 or newer.

Email/SMS Text Alerts

"Email/Fax Alerts" in X Dispatch 20.0 or older.

The email address and/or phone numbers to automatically receive status update notifications for your this route stop. You can enter multiple email addresses and/or phone numbers by separating them with a semicolon ";".
Arrived / ETA / Completed

Requires X Dispatch 21.1 or newer.

These checkboxes determine which emails will be sent during the pickup or delivery process. If a checkbox is grayed and you are unable to check it, this means that the status event is not set up with a message format in the customer record for the customer on the order. 

  • Arrived - A message is sent when a route stop is marked with the "Arrived" time stamp.
  • ETA - A message is sent when a route stop's ETA is updated with more than a 10 minute change.
  • Completed - A message is sent when a route stop is marked with the "Completed" time stamp.
Labels

Requires X Dispatch 20.0 or newer.

Label(s) to be used for reporting purposes. See Labels (Classic Operations App).

Booked AmountTotal from rates section.
Audit Trail
Requires X Dispatch 20.0 or newer. For older versions See Basic Information above.

Opens the audit trail allowing you to view all the changes made to the stop form.

Parcels

Display the Parcels form for contract stop parcels. 

The Parcels button is only displayed if enabled by CXT Software through custom work.

Distribution ParcelsDisplay the Parcel Manifest. See Parcel Manifest
DeleteDeletes the route stop and closes the window.
Save and NewSaves changes made to the route stop and opens a new form to create a new route stop.
Save and CloseSaves changes made to the route stop and closes the window.
CancelDiscards any changes made and closes the window.