On-Demand - Dispatch

The On-Demand Dispatch board is used to dispatch orders to drivers and to monitor the driver's pickup and delivery activity. It consists of two summary grids:

Other important detail screens are:

  • Order Status: Double click on an order in the Active Orders grid. Displays information on the status of the order. See Order Status.
  • Driver Active Work: Double click on a driver in the Active Drivers grid. Displays the orders and routes currently assigned to the driver. See Driver Active Work

To get to the On-Demand Dispatch board, go to On DemandDispatch.

Quick Tip

Use the Home and End keys to highlight the first or last order/driver.


Active Orders Grid

Orders with a due date beyond 60 days prior to the current date will not appear on the active orders dispatch board. 

 To find all orders that have not been marked as complete, you must run the following Advanced Find...

The Active Orders grid is where orders are assigned to drivers and monitored. 

Quick Tip

You can customize the Active Orders grid. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.

 

Field NameDescription
Driver IDDriver ID of the driver assigned to the order. A blank DriverID means that there is no driver is assigned to the order.
Order ID

Order ID of the order.

A flag  will appear to the left of the order ID if "Set Dispatch Flag" is set on the comment field. See Orders.

The order ID will be highlighted magenta if it is a return or continuation order. Return and continuation orders are designated by a number with a decimal extension. For example, if a 3 part delivery's first order ID is "3456" then the two additional ID's for that are are "3456.01" and "3456.02".

Cust

Customer ID for the customer associated with the order. 

The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.  

  • 0 - Black
  • 1 - Green
  • 2 - Blue
  • 3 - Magenta
  • 4 - Cyan
  • 5 through 10 - Red
CSR

The username of the user that entered the order or method of how the order was placed. 

Orders placed online through your website or API will be highlighted yellow

PriorityDispatch Priority setting on the Orders tab of the customer record.
P/U In

Time in minutes between the Pickup To time (pickup deadline) on the order and the current time. An "F" after the time displays for future orders.

Highlight Colors

  • Light Green - Driver has arrived at the Origin Address. No time will be displayed. 

  • Dark Green – Order is picked up. No minutes will be displayed.  

  • Yellow – Pickup deadline approaching. Based on the Pickup warning time set on order type for the order. 

  • Red – Pickup deadline past due. The number of minutes that have passed between the Pickup To and the current time is displayed.
  • Magenta – Future pickup. The number of minutes until the order's Pickup From time. 
  • Cyan  – Future pickup where the ready time is absolute time with no pickup window (the Pickup From and Pickup To time on the order is the same).
  • Blue - Depot scan. No time will be displayed.

Icons

  •  Unconfirmed Order - Displays if the driver has not confirmed the order after 5 minutes of being dispatched.  
  •  Rejected Order - Displays when the driver rejects the dispatched order.
Del In

Time in minutes between the Delivery To time (delivery deadline) on the order and the current time. An "F" after the time displays for future orders. 

Highlight Colors

  • Light Green - Driver has arrived at the Destination Address. No time will be displayed. 

  • Dark Green – Order has been delivered. No minutes will be displayed.

  • Yellow – Delivery deadline is approaching. Based on the Delivery warning time set on order type for the order. 

  • Red – Delivery deadline past due. The number of minutes that have passed between the Delivery To and the current time is displayed.
  • Magenta – Future delivery. The number of minutes until the order's Delivery From time.
  • Cyan  – Future delivery where the ready time is absolute time with no pickup window (the Delivery From and Delivery To time on the order is the same).
  • Blue - Depot scan. No time will be displayed.
OriginNameOrigin Address name on the order.
OriginAddress

Origin Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

OriginCityOrigin Address city.
OriginStateOrigin Address state.
OriginZipOrigin Address zip or postal code.
OriginPlus4The additional four numbers of the Origin Address zip or postal code.
OriginCommentsOrigin Remarks for the order. If the order has Origin Remarks it will be highlighted magenta.
OriginValidated

Whether or not the Origin Address has been validated.

  • 0 - If the Origin Address has not been validated.
  • 9 - If the Origin Address has been validated.

DestName

Destination Address name on the order.
DestAddress 

Destination Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

DestCityDestination Address city.
DestStateDestination Address state.
DestZipDestination Address zip or postal code.
DestPlus4The additional four numbers of the Destination Address zip or postal code.
DestCommentsDestination Remarks for the order. If the order has Destination Remarks it will be highlighted magenta.
DestValidated

Whether or not an address has been validated.

  • 0 - If the Destination Address has not been validated.
  • 9 - If the Destination Address has been validated.
Ref1References for the order.
Ref2
BillingGroupBilling Group of the order.
ReadyTimeFromThe order's Pickup From time.
ReadyTimeToThe order's Pickup To time.
DueTimeFromThe order's Delivery From time.
DueTimeToThe order's Delivery To time.
DispatchedThe timestamp of when the order was dispatched to a driver from either the On-Demand Dispatch Board or order form. 
TransmittedThe timestamp of when the order was transmitted to X Mobile. 
ReceivedThe timestamp of when the order was received by X Mobile. 
ConfirmedThe timestamp of when the order was confirmed by the driver.
RejectedByDriverThe timestamp of when the order was rejected by the driver.
PickedUpThe timestamp of when the order was picked up by the driver. 
ReceivedAtDepotThe timestamp of when the order was received at the depot.
DeliveredThe timestamp of when the order was delivered by the driver.
VerifiedForBillingThe timestamp of when the order was verified by an Operations App user
AtOrigin

The timestamp of when the driver arrived at the origin. 

AtDestination

The timestamp of when the driver arrived at the destination. 

PiecesNumber of pieces in the order.
WeightThe total weight of parcels/pieces in the order.
OrderTypeThe Order Type ID.
TypeDescription of the order type.
IsParent

If the order is the parent order of multiple orders.

  • 0 - Order has no return or continuation orders associated with it or is not a parent order.
  • 1 - Order has return or continuation orders associated with it and is the parent order.

Example

The first order in a 2 part delivery order, order ID 3456, is the parent and will have the value of "1" and the additional order, order ID 3456.01, will have the value of "0".

CallerThe Contact on the order.
OriginDispatchZoneZone associated with the Origin Address.
DestDispatchZoneZone associated with the Destination Address.
AIDispatch

A value of -1 indicates the order has been sent to the dispatch board. 

PickupWarningPickup warning time set on order type for the order.
DeliveryWarningDelivery warning time set on order type for the order.
FleetIDFleet ID assigned to the order.
FleetNameDescription of the fleet.
EmailEmail on the order.
NextStop

If the stop is marked as the next stop for the associated driver.

  • P - The Origin Address of the order is marked as the next stop.
  • D - The Destination Address of the order is marked as the next stop.
DriverPercentThe percentage value is used to calculate how much the driver will be paid. The Percent amount in the driver tab of the order form. 

LocalName 

Name of the customer associated with the order. 

The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.  

  • 0 - Black
  • 1 - Green
  • 2 - Blue
  • 3 - Magenta
  • 4 - Cyan
  • 5 through 10 - Red
ServerTimeThe current server time.
OrderCommentsOrder Comments on the order.
ParcelTypeThe selected Parcel Info on the order.
ServiceTypeService Type  ID on the order.
ServiceDescription of the service type.
DispatchReminderDispatch Reminder set on the customer record. 
OriginLatThe latitude of the Origin Address.
OriginLonThe longitude of the Origin Address.
DestLatThe latitude of the Destination Address.
DestLonThe longitude of the Destination Address.
DisplayWarning

Whether or not a warning icon for an unconfirmed or rejected stop is displayed.

  • 0 - No icon is displayed in the P/U In column.
  • 1 - Rejected or unconfirmed icon is displayed in the P/U In column.
AutoDispatchFlag

Deprecated field. 

Score

Deprecated field previously used for scoring jobs for a driver using XIAD. 

Pickup ETAEstimated time and date that the driver will arrive at the Origin address. If the order has been picked up it will have a value of "Completed".
Deliver ETAEstimated time and date that the driver will arrive at the Destination address. If the order has been picked up it will have a value of "Completed".
TotalParcels

Total number of parcels existing on the order. 

Quick Tip

Show OSD must be selected in the right-click menu for this field to be populated.

OverParcels

Total number of parcels indicated as "Overages" on the order (parcels not originally on the order as expected). 

Quick Tip

Show OSD must be selected in the right-click menu for this field to be populated.

Short

Total number of parcels indicated as "Short" on the order (unscanned or undelivered parcels). 

Quick Tip

Show OSD must be selected in the right-click menu for this field to be populated.

ExceptionsTotal number of parcels indicated as "Exceptions" on the order.
DepartureTimeThe time of the departing flight on the order.
DepartureAirlineThe name of the airline of the departure flight on the order.
DepartureFlightNumThe flight number of the departing flight on the order.
ArrivalTimeThe time of the arrival flight on the order.
ArrivalAirlineThe name of the airline of the arrival flight on the order.
ArrivalFlightNumThe flight number of the arrival flight on the order.
If the order has a dispatch flag set, a red flag icon  will be displayed.
AttachmentsThe number of attachments on the order.
DepotScan

Displays a "1" if a depot scan was performed on the order barcode. See Dispatch - Depot Scan

A depot scan on the order barcode requires X Route and will add a timestamp to the following order status fields Confirmed, Picked Up, and At Depot.

BOLOrder BOL on the order.
MasterBOLMaster BOL on the order.
FlightManifestIdConsolidation Manifest ID that the order is on. 
BatchThe batch group name of the order which can be set by selecting an order and right-clicking the order to select Add Batch... or pressing the [ key.
OrderCountThe number of pieces/parcels on the order.
DispatchWarningMinutesDispatch show time on the order type of the order.
ReceivedAtDockThe timestamp of when the order was received at the dock. 
Alternate LookupAlternate Lookup for the customer associated to the order.
UserDataColumns UserData0 - UserData12 to display the order User Fields.
CreatedWhenThe timestamp of when the order was created.

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Right-Click Menu

Quick Tip

You can select more than 1 order by using CTRL + Click or Shift + Click keys on your keyboard and clicking on the gray box (first column on the left).


SelectionDescription

Rank Drivers (Num 7)

Rank driver to find drivers best suited for a selected order. See Driver Ranking Configuration.
Request Assisted Dispatch... (=)

Send the selected order to assisted dispatch route optimization to find the best driver to assign it to. See Assisted Dispatch

View Assisted Dispatch Results... (a)

Opens the Assisted Dispatch window to view the recommendations of the last request.

Enabled after a request for assisted dispatch on the order has been made.

Dispatch Driver... (Num 6)

Opens a form to dispatch or remove a driver from the order.

Edit Order... (Num 8)

Open the order form to edit the order.

Edit Order Notes... (')

Open the order form and selects the Notes tab
Edit Order User Fields... (u)Open the order form and selects the User Fields tab
Update Status

Update the status of the selected order(s) to 

  • Confirmed (Num 1)
  • Picked Up (Num 2)
  • Delivered (Num 3)

Edit Status... (Enter)

Open the Order Status form for the order.
Make Next Stop

Select which address of the order should be marked as the next stop for the driver.

  • Origin (Num 4)
  • Destination (Num 5)

Remove Driver... (CTRL + Delete)

Remove the driver from the order. The driver will receive a notification that the order has been deleted.
Find ParcelFind a parcel using parcel tracking information. If a parcel is found the order form will be displayed.
Check In/Out ParcelsNot available/Not functional.

Add to Batch ([)

Add to or create a new group of orders on the dispatch board. You can use the Look For and Search Under "Batch" to filter and display the batch. 

If the order is already associated with a batch this will override the original Batch value.

Example

You can batch together orders to "hold" them for a driver until he/she logs in.

Add to Consolidation ManifestAdd order to a consolidation manifest that can be printed and distributed to a delivery person.
Run Custom ProcedureAllows access to specific custom programs that may be available. This will be grayed out if you do not have any custom procedures. 

Re-send Message (Insert)

Resends order information to delivery personnel via X Mobile.  Feature only available for orders already sent via X Mobile.

Send Cancel Message (Delete)

Send a cancel message to the driver. 

This does not cancel the order or remove the driver from the order.  

Filter unassigned orders by fleets... (*)

Filter orders to show only unassigned orders for a selected fleet.
Toggle current/future orders (/)Filter orders to show only future orders. Future orders are configured to display based on the Dispatch show time on the order type of the order.
View Unassigned / Unconfirmed Only

Filter orders to show only unassigned and unconfirmed orders. You must refresh the dashboard after selecting or unselecting this option. 

Show OSDUpdates the TotalParcels, OverParcels, and Short columns to display data.
Show User DataAdd columns (UserData0 - UserData12) to the Active Orders grid to display the order User Fields.
Highlight After Dispatch

Where the highlight should be immediately after dispatch.

  • Top Row - The order at the top.
  • Last Dispatched Job - The order that was just dispatched.
Save Layout (Num 0)Saves the current layout. See Grid Layouts on the Dispatch Board.
Reset LayoutResets dispatch field layout. See Grid Layouts on the Dispatch Board.
Load Layouts...Load a layout previously saved using the "Save Layout" function. See Grid Layouts on the Dispatch Board.
Show/Hide Order FieldsAdds or remove columns on the Active Orders Grid.  
Find Order... (-)Find an order by on order ID in the Active Orders grid. If an order is found, the order will be highlighted.
Find Driver... (.)Find a driver by driver ID in the Active Orders grid. If the driver is found, the first order assigned to the driver will be highlighted.
Get Directions...Get directions from the Origin address to the Destination address from Google.
Get Directions to Origin with Google

Get directions from your location to the Origin address from Google.

Get Directions to Destination with Google

Get directions from your location to the Destination address from Google.

Sync Driver Grid... (+)

Highlight the driver associated with the order in the Active Drivers grid.

Merge Grouped ValuesMerges any cells to the left of the thick black bar, with the same value.
Toggle Grid OrientationSwitches dispatch screen orientation between horizontal and vertical.

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Active Drivers Grid

The Active Drivers grid displays the same information as the route dispatch board. Order information is not included in this section. 


Customize the Active Drivers grid to fit your needs. See How to Customize the Orders/Routes/Driver.s Grid on the Dispatch Board.

Field NameDescription
Driver

Driver ID. A warning icon  is displayed in front of a driver ID 5 minutes after an order is dispatched to a driver and the driver has not marked it confirmed.   

Vehicle Class (vehicle icon)

Displays an icon according to the class of the vehicle that is set in the driver record. The available icons are a bicycle, bobtail, car, motorcycle, pickup, scooter, or van. 

  • Red- Indicates at least one order has a service failure, either on the pickup or the delivery.
  • Yellow- Indicates at least one of the undelivered orders is approaching its deadline. 
  • Green- All undelivered orders are NOT late, or within 15 mins of being late. 
Direction (compass icon)

Displays the direction of travel if GPS is enabled on the driver's mobile device. 

RO

Status of last route optimization. See Route Optimization.

  • Green Checkmark - Driver has been optimized.
  • Yellow ! - Warnings such as no possible solution or the end/begin time being incompatible.
  • Red X - Cannot run optimization for the driver.
BearingThe direction or course of motion determined by the GPS chip of the mobile device. Similar to "Direction" but the bearing is represented numerically from 0-360
SpeedThis reports the speed of the driver through GPS report data collected from the mobile device. 
NicknameNickname from the "Nickname" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
VehicleVehicle description from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App).

Count(On Demand) 

Count for X Dispatch 21.0.3 or older.

Number of active, uncompleted on demand orders assigned to the driver. 
ScoreDisplays a number from 0 to 3000.  This number is assigned when using the auto ranking feature. See Driver Ranking Configuration.
Piece TotalTotal number of pieces to be picked up and delivered by the driver.
Weight TotalTotal weight of parcels to be picked up and delivered by the driver.
VehicleIDVehicle ID from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App).
MinWeightSee Vehicles (Classic Operations App).
MaxWeightSee Vehicles (Classic Operations App).
CapacitySee Vehicles (Classic Operations App).
ParkingSee Vehicles (Classic Operations App).
RelSpeedSee Vehicles (Classic Operations App).
HazmatClassesVisible field, available for use through custom work only.
WorkerIDHuman resource ID of the driver. This can be found in the driver record under "Human Resource". See Drivers (Classic Operations App).
PerformancePerformance score from the "Performance" field in the driver's record. See Drivers (Classic Operations App).
HomeZipZip code for the driver's starting location set in the driver's record. See Drivers (Classic Operations App).
FleetIDFleet ID for the fleet associated with the driver.
FleetNameFleet name for the fleet associated with the driver under "Fleet" in the driver's record. See Drivers (Classic Operations App).
LastReportLat

Latitude coordinate of the last time the mobile device GPS communicated with the server.  

LastReportLonLongitude coordinate of the last time the mobile device GPS communicated with the server.  
Previous ZipLongitude Zip Code associated with the driver's previous location, prior to the Current Zip.
Previous ReportThe last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPS LatGPS latitude point from the last GPS update reported from a driver.
GPS LonGPS longitude point from the last GPS update reported from a driver.
GPSReportZipZip code from the last GPS update reported from a driver.
GPSReportZoneZone from the order of the last GPS update from a driver.
GPSReportTime

Time and date of the last GPS update from a driver.

  • Gray - The time is 10+ minutes in the past, and the LastMobileReport field is less than 5 minutes ago, or the GPS Report time is 5-10 minutes in the past and the LastMobileReport field is less than 5 minutes ago.
  • Red - The LastMobileReport field is older than 5 minutes AND GPSReportTime > 10 minutes old
  • Yellow - More than 5 minutes in the past, (will be gray in the situation above if the LastXTReport is within the last 5 minutes)
GPS PostDisplays a 1 if there was a GPS update from the driver.  
CurrentReportLatLatitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
CurrentReportLonLongitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
Current ZipZip code from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
Current Zone

Zone from the last time either the GPS was reported, or an action caused the location to be updated (At Origin, At Destination). 

Current Report

Time and date of the last driver post.  A driver post is last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).

NextLatLatitude for driver's next stop. A 0 will be displayed if no "next stop" is selected.
NextLonLongitude for driver's next stop. A 0 will be displayed if no "next stop" is selected. 
NextZipZip code for driver's next stop. A 0 will be displayed if no "next stop" is selected.  
NextZone

Zone for the driver's next pickup/delivery set on an on demand order. 

NextReportTimeTimestamp for when Operations App last synced with the mobile device to get next stop details.
FurthestLat

Furthest pickup/delivery location latitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

FurthestLon

Furthest pickup/delivery location longitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

FurthestZip

Furthest pickup/delivery location zip for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

FurthestZone

Furthest pickup/delivery location zone for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. 

Furthest ReportFurthest longitude point from a GPS coordinate reported by a driver. 
Status
  • Green - All orders assigned to driver are beyond the orders pickup/delivery warning settings on the corresponding order type
  • Yellow - An order assigned to the driver is between the required pickup/delivery time and its corresponding warning time, but not late
  • Red - An order assigned to the driver is late for pickup/delivery
EmailDriver's email from the "Primary Email" field on the driver's record. See Drivers (Classic Operations App).
NameName from "Last Name" and "First Name" fields on the driver's human resource record. See Human Resources - New / Edit Human Resource.
CommentsThis information is filled in automatically from "Default Comments" on the driver record (see Drivers (Classic Operations App)) or is changed through the right-click menu selection "Edit Comments".  This is used to communicate to dispatchers any special situations regarding a driver.  
HR Ins ExpiresDate the driver's human resource insurance expires. From the driver's human resource record "Expires" field of the "Insurance" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
HR Lic ExpiresDate the driver's license human resource expires. From the driver's human resource record "Expires" field of the "Drivers License" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
Veh Ins ExpiresDate the driver's vehicle insurance expires. From the driver's vehicle record "Expires" field of the "Insurance" section. See Vehicles (Classic Operations App).
Veh Registration ExpiresDate the driver's vehicle license expires. From the driver's vehicle record "Expires" field of the "License" section. See Vehicles (Classic Operations App).
MobilePhoneMobile phone number from the "Mobile" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
PreferredEndTime"Preferred End Time" from the "General" tab of the driver record. See Drivers (Classic Operations App).
LastMobileReportTime and date of the last time the mobile device communicated to the server, regardless of if GPS was collected. For example, this updates even if the GPS chip was broken on a mobile device.
MinIdle

Mins between no and the last update to an order status value.

CurrentXTVersionThe mobile version of the driver's device (X Mobile or Nextstop).
Previous Report (Local)The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPSReportTimeLocalLocalized Timestamp of the last GPS update from a driver.
Current Report (Local)Localized Timestamp of the last driver post.
NextReportTimeLocalLocalized Timestamp for when Operations App last synced with the mobile device to get next stop details.
Furthest Report (Local)Localized Timestamp of furthest GPS report, reported by a driver.  
LastMobileReport (Local)Localized Timestamp of the last time the mobile device communicated to the server, regardless of if GPS was collected.
GPSLocationError

Requires X Dispatch 19.2 or newer and Nextstop 3 or newer. 

Numeric code for the location error.

LastErrorGPS

Requires X Dispatch 19.2 or newer and Nextstop 3 or newer.

Description of the location error.

Max Dim Weight

Requires X Dispatch 21.0 or newer.

Maximum amount of dimensional weight that can be assigned to the vehicle (driver).

Dim Weight Total

Requires X Dispatch 21.0 or newer.

Total dimensional weight assigned to the driver.

  • Red - Indicates that the weight has exceeded the vehicle's max dim weight.


Count(Routed)

StopCount for X Dispatch 21.0.3 or older.

Requires X Dispatch 21.0 or newer.

Number of route stops on active routes assigned to the driver. 

AD

Requires X Dispatch 21.0 or newer. 

Displays whether the driver has the Assisted Dispatch permission enabled or disabled. See Assisted Dispatch.

Count(All)

Requires X Dispatch 21.0.4 or newer. 

Number of both on demand orders and route stops that are active and assigned to the driver.

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Right-Click Menu 

Selection (Shortcut)Description
Details... (Enter)Opens the "Driver - Active Orders" grid. See Driver Active Work.
Edit Comments...

Updates driver comments column in drivers grid. Driver comments can be very helpful to provide additional information about a driver's status. 

Example

If a driver becomes unavailable, the ETA for the driver can be inserted.  In this way, if a dispatcher's shift ends the information is easily visible to the next dispatcher.

Edit Driver... (Num 8)Opens the driver form. See Drivers (Classic Operations App).
Position Driver... (P)Positions driver within a postal code.  Useful if the driver is not using GPS enabled mobile devices.
Locate Driver... (L)Displays map with an icon showing the location of driver.  Uses GPS data if available, last known location based on driver pickups or deliveries, or where the driver was positioned by the dispatcher using the "Position Driver" menu selection.
Send Text Message (M)

Sends a message to the driver's mobile device.

Quick Tip

Entering a URL in the message body will display as a clickable link in Nextstop 3.1.1 or newer.

Optimize Route

Optimize the driver's pickups and deliveries in the order the driver should perform them, and then send the sequence to the driver's mobile devices. See Route Optimization

Optimization Status

Displays the last time of optimization, status, and errors.

Filter active drivers by fleets... (*)Opens fleet selection window from which fleets can be checked.  Drivers are displayed for selected fleets only. Dispatchers must be granted permissions to fleets before they can be selected.
Filter active drivers by zone...

Filters drivers based on zone and zone type.  Available zone types are "Current Zone", "GPS Zone", "Previous Zone", "Furthest Zone". 

Drivers without a zone will always appear.

Activate Driver... (Insert)Activate drivers when they are ready to work.  After pressing "Insert" the driver appears in Drivers Grid.
Deactivate Driver (Delete)Deactivates drivers when they are finished working.  After pressing "Delete" the driver is removed from Drivers Grid.
Logout Driver

Requires X Dispatch 21.1 or newer.

Logout drivers from the mobile app.

Inactive Drivers...

Shows list of all deactivated drivers.  

Quick Tip

Activate a driver by double-clicking.

Save Layout (Num 0)

Saves the current layout. If adjustments are made to field sequence that needs to be saved, use this feature. When saving a layout the option exists to save orders/route grid, drivers grid, or both.  Layouts may also be saved as a custom grid for later retrieval.  This is the same "Save" function that exists in the Orders Grid. 

Quick Tip

Save grids to custom layout in case an undesirable change is made so that the "good" grid can be restored.

Reset Layout

Resets dispatch field layout to CXT Software standard layout. The Orders/Routes Grid, Drivers Grid, or both Grids can be reset. 

All dispatch specific changes will be lost.

Load LayoutsRestores a layout previously saved using "Save Layout" function.
Show/Hide Driver FieldsAdds or removes columns from the Drivers Grid.  Use "Save Layout" function after selecting fields to save changes.
Run Custom Procedure...Allows access to specific custom programs that may be available.
Find Driver... (.)Finds driver in orders grid by highlighting first order assigned to the driver.
Sync Dispatch Grid... (+)

A useful function to help dispatchers locate a drivers route in the "Active Orders"/"Active Routes" grid, by selecting this function from the "Active Drivers" grid. This is especially beneficial for delivery companies that have large dispatch environment with hundreds of orders and dozens of drivers.

Clear Next StopClears "Next Stop" indicator for the driver if it was set using "Make Next Stop" feature noted above in Orders/Routes Grid.
Sort FieldsSorts drivers based on up to five selectable sort fields.  Overrides default sort by driver number.

GPSLocationError

Requires X Dispatch 19.2 and Nextstop 3.0 or newer.

The numeric value associated with a location error code.  

Examples:

  • (0) Location unknown - The GPS chip is unresponsive.
  • (1) Location permission denied - Navigation/GPS Location Services is disabled on the mobile device for Nextstop.

LastError

Requires X Dispatch 19.2 and Nextstop 3.0 or newer.

Display text for the related GPSLocationError that was generated.

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