On-Demand - Dispatch

The On-Demand Dispatch board is used to dispatch orders to drivers and to monitor the driver's pickup and delivery activity. It consists of two summary grids:

Other important detail screens are:

  • Order Status: Double click on an order in the Active Orders grid. Displays information on the status of the order. See Order Status.

  • Driver Active Work: Double click on a driver in the Active Drivers grid. Displays the orders and routes currently assigned to the driver. See Driver Active Work

To get to the On-Demand Dispatch board, go to On DemandDispatch.

Quick Tips

  • Use the Home and End keys to highlight the first or last order/driver.

  • The Time Zone setting is user specific and can be different for each user.

  • If you have Assisted/Autonomous Dispatch route optimization configured, you can view and/or edit the Autonomous Options in the top right. See Assisted/Autonomous Dispatch: Beans.

Active Orders Grid

Orders with a due date beyond 60 days prior to the current date will not appear on the active orders dispatch board. 

The Active Orders grid is where orders are assigned to drivers and monitored. 

Quick Tip: You can customize the Active Orders grid. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.

Field Name

Description

Field Name

Description

Driver ID

Driver ID of the driver assigned to the order. A blank DriverID means that there is no driver is assigned to the order.

Order ID

Order ID of the order.

A flag  will appear to the left of the order ID if "Set Dispatch Flag" is set on the comment field. See Orders.

The order ID will be highlighted magenta if it is a return or continuation order. Return and continuation orders are designated by a number with a decimal extension. For example, if a 3 part delivery's first order ID is "3456" then the two additional ID's for that are are "3456.01" and "3456.02".

Cust

Customer ID for the customer associated with the order. 

The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.  

  • 0 - Black

  • 1 - Green

  • 2 - Blue

  • 3 - Magenta

  • 4 - Cyan

  • 5 through 10 - Red

CSR

The username of the user that entered the order or method of how the order was placed. 

Orders placed online through your website or API will be highlighted yellow

Priority

Dispatch Priority setting on the Orders tab of the customer record.

P/U In

Time in minutes between the Pickup To time (pickup deadline) on the order and the current time. An "F" after the time displays for future orders.

Highlight Colors

  • Light Green - Driver has arrived at the Origin Address. No time will be displayed. 

  • Dark Green – Order is picked up. No minutes will be displayed.  

  • Yellow – Pickup deadline approaching. Based on the Pickup warning time set on order type for the order. 

  • Red – Pickup deadline past due. The number of minutes that have passed between the Pickup To and the current time is displayed.

  • Magenta – Future pickup. The number of minutes until the order's Pickup From time. 

  • Cyan  – Future pickup where the ready time is absolute time with no pickup window (the Pickup From and Pickup To time on the order is the same).

  • Blue - Depot scan. No time will be displayed.

Icons

  •  Unconfirmed Order - Displays if the driver has not confirmed the order after 5 minutes of being dispatched.  

  •  Rejected Order - Displays when the driver rejects the dispatched order.

Del In

Time in minutes between the Delivery To time (delivery deadline) on the order and the current time. An "F" after the time displays for future orders. 

Highlight Colors

  • Light Green - Driver has arrived at the Destination Address. No time will be displayed. 

  • Dark Green – Order has been delivered. No minutes will be displayed.

  • Yellow – Delivery deadline is approaching. Based on the Delivery warning time set on order type for the order. 

  • Red – Delivery deadline past due. The number of minutes that have passed between the Delivery To and the current time is displayed.

  • Magenta – Future delivery. The number of minutes until the order's Delivery From time.

  • Cyan  – Future delivery where the ready time is absolute time with no pickup window (the Delivery From and Delivery To time on the order is the same).

  • Blue - Depot scan. No time will be displayed.

OriginName

Origin Address name on the order.

OriginAddress

Origin Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

OriginCity

Origin Address city.

OriginState

Origin Address state.

OriginZip

Origin Address zip or postal code.

OriginPlus4

The additional four numbers of the Origin Address zip or postal code.

OriginComments

Origin Remarks for the order. If the order has Origin Remarks it will be highlighted magenta.

OriginValidated

Whether or not the Origin Address has been validated.

  • 0 - If the Origin Address has not been validated.

  • 9 - If the Origin Address has been validated.

DestName

Destination Address name on the order.

DestAddress 

Destination Address on the order.

The address will be in red if the address has not been validated.

The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order.

DestCity

Destination Address city.

DestState

Destination Address state.

DestZip

Destination Address zip or postal code.

DestPlus4

The additional four numbers of the Destination Address zip or postal code.

DestComments

Destination Remarks for the order. If the order has Destination Remarks it will be highlighted magenta.

DestValidated

Whether or not an address has been validated.

  • 0 - If the Destination Address has not been validated.

  • 9 - If the Destination Address has been validated.

Ref1

References for the order.

Ref2

BillingGroup

Billing Group of the order.

ReadyTimeFrom

The order's Pickup From time.

ReadyTimeTo

The order's Pickup To time.

DueTimeFrom

The order's Delivery From time.

DueTimeTo

The order's Delivery To time.

Dispatched

The timestamp of when the order was dispatched to a driver from either the On-Demand Dispatch Board or order form. 

Transmitted

The timestamp of when the order was transmitted to X Mobile. 

Received

The timestamp of when the order was received by X Mobile. 

Confirmed

The timestamp of when the order was confirmed by the driver.

RejectedByDriver

The timestamp of when the order was rejected by the driver.

PickedUp

The timestamp of when the order was picked up by the driver. 

ReceivedAtDepot

The timestamp of when the order was received at the depot.

Delivered

The timestamp of when the order was delivered by the driver.

VerifiedForBilling

The timestamp of when the order was verified by an Operations App user

AtOrigin

The timestamp of when the driver arrived at the origin. 

AtDestination

The timestamp of when the driver arrived at the destination. 

Pieces

Number of pieces in the order.

Weight

The total weight of parcels/pieces in the order.

OrderType

The Order Type ID.

Type

Description of the order type.

IsParent

If the order is the parent order of multiple orders.

  • 0 - Order has no return or continuation orders associated with it or is not a parent order.

  • 1 - Order has return or continuation orders associated with it and is the parent order.

Example

The first order in a 2 part delivery order, order ID 3456, is the parent and will have the value of "1" and the additional order, order ID 3456.01, will have the value of "0".

Caller

The Contact on the order.

OriginDispatchZone

Zone associated with the Origin Address.

DestDispatchZone

Zone associated with the Destination Address.

AIDispatch

A value of -1 indicates the order has been sent to the dispatch board. 

PickupWarning

Pickup warning time set on order type for the order.

DeliveryWarning

Delivery warning time set on order type for the order.

FleetID

Fleet ID assigned to the order.

FleetName

Description of the fleet.

Email

Email on the order.

NextStop

If the stop is marked as the next stop for the associated driver.

  • P - The Origin Address of the order is marked as the next stop.

  • D - The Destination Address of the order is marked as the next stop.

DriverPercent

The percentage value is used to calculate how much the driver will be paid. The Percent amount in the driver tab of the order form. 

LocalName 

Name of the customer associated with the order. 

The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.  

  • 0 - Black

  • 1 - Green

  • 2 - Blue

  • 3 - Magenta

  • 4 - Cyan

  • 5 through 10 - Red

ServerTime

The current server time.

OrderComments

Order Comments on the order.

ParcelType

The selected Parcel Info on the order.

ServiceType

Service Type  ID on the order.

Service

Description of the service type.

DispatchReminder

Dispatch Reminder set on the customer record. 

OriginLat

The latitude of the Origin Address.

OriginLon

The longitude of the Origin Address.

DestLat

The latitude of the Destination Address.

DestLon

The longitude of the Destination Address.

DisplayWarning

Whether or not a warning icon for an unconfirmed or rejected stop is displayed.

  • 0 - No icon is displayed in the P/U In column.

  • 1 - Rejected or unconfirmed icon is displayed in the P/U In column.

AutoDispatchFlag

Deprecated field. 

Score

Deprecated field previously used for scoring jobs for a driver using XIAD. 

Pickup ETA

Estimated time and date that the driver will arrive at the Origin address. If the order has been picked up it will have a value of "Completed".

Deliver ETA

Estimated time and date that the driver will arrive at the Destination address. If the order has been picked up it will have a value of "Completed".

TotalParcels

Total number of parcels existing on the order. 

Quick Tip: Show OSD must be selected in the right-click menu for this field to be populated.



OverParcels

Total number of parcels indicated as "Overages" on the order (parcels not originally on the order as expected). 

Quick Tip: Show OSD must be selected in the right-click menu for this field to be populated.

Short

Total number of parcels indicated as "Short" on the order (unscanned or undelivered parcels). 

Quick Tip: Show OSD must be selected in the right-click menu for this field to be populated.

Exceptions

Total number of parcels indicated as "Exceptions" on the order.

DepartureTime

The time of the departing flight on the order.

DepartureAirline

The name of the airline of the departure flight on the order.

DepartureFlightNum

The flight number of the departing flight on the order.

ArrivalTime

The time of the arrival flight on the order.

ArrivalAirline

The name of the airline of the arrival flight on the order.

ArrivalFlightNum

The flight number of the arrival flight on the order.

If the order has a dispatch flag set, a red flag icon  will be displayed.

Attachments

The number of attachments on the order.

DepotScan

Displays a "1" if a depot scan was performed on the order barcode. See Dispatch - Depot Scan

Quick Tip: A depot scan on the order barcode requires X Route and will add a timestamp to the following order status fields Confirmed, Picked Up, and At Depot.

BOL

Order BOL on the order.

MasterBOL

Master BOL on the order.

FlightManifestId

Consolidation Manifest ID that the order is on. 

Batch

The batch group name of the order which can be set by selecting an order and right-clicking the order to select Add Batch... or pressing the [ key.

OrderCount

The number of pieces/parcels on the order.

DispatchWarningMinutes

Dispatch show time on the order type of the order.

ReceivedAtDock

The timestamp of when the order was received at the dock. 

Alternate Lookup

Alternate Lookup for the customer associated to the order.

UserData

Columns UserData0 - UserData12 to display the order User Fields.

CreatedWhen

The timestamp of when the order was created.

RecommendedDriver

Displays the last result that was given as the best recommended driver when assisted dispatch was last run.

Autonomous Dispatch

Status of autonomous dispatch.

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Right-Click Menu

Quick Tip: You can select more than 1 order by using CTRL + Click or Shift + Click keys on your keyboard and clicking on the gray box (first column on the left).

Selection

Description

Selection

Description

Rank Drivers (Num 7)

Rank driver to find drivers best suited for a selected order. See Driver Ranking Configuration.

Request Assisted Dispatch... (=)

Send the selected order to assisted dispatch route optimization to find the best driver to assign it to. See Assisted Dispatch



View Assisted Dispatch Results... (a)

Opens the Assisted Dispatch window to view the recommendations of the last request.

Enabled after a request for assisted dispatch on the order has been made.

Dispatch Driver... (Num 6)

Opens a form to dispatch or remove a driver from the order.

Edit Order... (Num 8)

Open the order form to edit the order.

Edit Order Notes... (')

Open the order form and selects the Notes tab

Edit Order User Fields... (u)

Open the order form and selects the User Fields tab

Update Status

Update the status of the selected order(s) to 

  • Confirmed (Num 1)

  • Picked Up (Num 2)

  • Delivered (Num 3)

Edit Status... (Enter)

Open the Order Status form for the order.

Make Next Stop

Select which address of the order should be marked as the next stop for the driver.

  • Origin (Num 4)

  • Destination (Num 5)

Remove Driver... (CTRL + Delete)

Remove the driver from the order. The driver will receive a notification that the order has been deleted.

Find Parcel

Find a parcel using parcel tracking information. If a parcel is found the order form will be displayed.

Check In/Out Parcels

Not available/Not functional.

Add to Batch ([)

Add to or create a new group of orders on the dispatch board. You can use the Look For and Search Under "Batch" to filter and display the batch. 

If the order is already associated with a batch this will override the original Batch value.

Example

You can batch together orders to "hold" them for a driver until he/she logs in.

Add to Consolidation Manifest

Add order to a consolidation manifest that can be printed and distributed to a delivery person.

Run Custom Procedure

Allows access to specific custom programs that may be available. This will be grayed out if you do not have any custom procedures. 

Re-send Message (Insert)

Resends order information to delivery personnel via X Mobile.  Feature only available for orders already sent via X Mobile.

Send Cancel Message (Delete)

Send a cancel message to the driver. 

This does not cancel the order or remove the driver from the order.  

Filter unassigned orders by fleets... (*)

Filter orders to show only unassigned orders for a selected fleet.

Toggle current/future orders (/)

Filter orders to show only future orders. Future orders are configured to display based on the Dispatch show time on the order type of the order.

View Unassigned / Unconfirmed Only

Filter orders to show only unassigned and unconfirmed orders. You must refresh the dashboard after selecting or unselecting this option. 

Show OSD

Updates the TotalParcels, OverParcels, and Short columns to display data.

Show User Data

Add columns (UserData0 - UserData12) to the Active Orders grid to display the order User Fields.

Highlight After Dispatch

Where the highlight should be immediately after dispatch.

  • Top Row - The order at the top.

  • Last Dispatched Job - The order that was just dispatched.

Save Layout (Num 0)

Saves the current layout. See Grid Layouts on the Dispatch Board.

Reset Layout

Resets dispatch field layout. See Grid Layouts on the Dispatch Board.

Load Layouts...

Load a layout previously saved using the "Save Layout" function. See Grid Layouts on the Dispatch Board.

Show/Hide Order Fields

Adds or remove columns on the Active Orders Grid.  

Find Order... (-)

Find an order by on order ID in the Active Orders grid. If an order is found, the order will be highlighted.

Find Driver... (.)

Find a driver by driver ID in the Active Orders grid. If the driver is found, the first order assigned to the driver will be highlighted.

Get Directions...

Get directions from the Origin address to the Destination address from Google.

Get Directions to Origin with Google

Get directions from your location to the Origin address from Google.

Get Directions to Destination with Google

Get directions from your location to the Destination address from Google.

Sync Driver Grid... (+)

Highlight the driver associated with the order in the Active Drivers grid.


Merge Grouped Values

Merges any cells to the left of the thick black bar, with the same value.

Toggle Grid Orientation

Switches dispatch screen orientation between horizontal and vertical.

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Active Drivers Grid

The Active Drivers grid displays the same information as the route dispatch board. Order information is not included in this section. 

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