On-Demand - Dispatch
The On-Demand Dispatch board is used to dispatch orders to drivers and to monitor the driver's pickup and delivery activity. It consists of two summary grids:
- Active Orders Grid: Orders are assigned to drivers, and orders and drivers are monitored.
- Active Drivers Grid: Driver's orders are monitored from this grid.
Other important detail screens are:
- Order Status: Double click on an order in the Active Orders grid. Displays information on the status of the order. See Order Status.
Driver Active Work: Double click on a driver in the Active Drivers grid. Displays the orders and routes currently assigned to the driver. See Driver Active Work.
For X Dispatch 20.0 and older it is Driver Active Orders, which displays orders currently assigned to the driver. See Driver Active Orders (X Dispatch 20.0 or Older).
To get to the On-Demand Dispatch board, go to On Demand > Dispatch.
Quick Tip
Use the Home and End keys to highlight the first or last order/driver.
Active Orders Grid
In X Dispatch 20 or newer, orders with a due date beyond 60 days prior to the current date will not appear on the active orders dispatch board.
The Active Orders grid is where orders are assigned to drivers and monitored.
Quick Tip
You can customize the Active Orders grid. See How to Customize the Orders/Routes/Drivers Grid on the Dispatch Board.
Field Name | Description |
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Driver ID | Driver ID of the driver assigned to the order. A blank DriverID means that there is no driver is assigned to the order. |
Order ID | Order ID of the order. A flag will appear to the left of the order ID if "Set Dispatch Flag" is set on the comment field. See Orders. The order ID will be highlighted magenta if it is a return or continuation order. Return and continuation orders are designated by a number with a decimal extension. For example, if a 3 part delivery's first order ID is "3456" then the two additional ID's for that are are "3456.01" and "3456.02". |
Cust | Customer ID for the customer associated with the order. The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.
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CSR | The username of the user that entered the order or method of how the order was placed. Orders placed online through your website or API will be highlighted yellow. |
Priority | Dispatch Priority setting on the Orders tab of the customer record. |
P/U In | Time in minutes between the Pickup To time (pickup deadline) on the order and the current time. An "F" after the time displays for future orders. Highlight Colors
Icons
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Del In | Time in minutes between the Delivery To time (delivery deadline) on the order and the current time. An "F" after the time displays for future orders. Highlight Colors
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OriginName | Origin Address name on the order. |
OriginAddress | Origin Address on the order. The address will be in red if the address has not been validated. The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order. |
OriginCity | Origin Address city. |
OriginState | Origin Address state. |
OriginZip | Origin Address zip or postal code. |
OriginPlus4 | The additional four numbers of the Origin Address zip or postal code. |
OriginComments | Origin Remarks for the order. If the order has Origin Remarks it will be highlighted magenta. |
OriginValidated | Whether or not the Origin Address has been validated.
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DestName | Destination Address name on the order. |
DestAddress | Destination Address on the order. The address will be in red if the address has not been validated. The address will be highlighted in green if the address is marked as the next stop for the driver assigned to the order. |
DestCity | Destination Address city. |
DestState | Destination Address state. |
DestZip | Destination Address zip or postal code. |
DestPlus4 | The additional four numbers of the Destination Address zip or postal code. |
DestComments | Destination Remarks for the order. If the order has Destination Remarks it will be highlighted magenta. |
DestValidated | Whether or not an address has been validated.
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Ref1 | References for the order. |
Ref2 | |
BillingGroup | Billing Group of the order. |
ReadyTimeFrom | The order's Pickup From time. |
ReadyTimeTo | The order's Pickup To time. |
DueTimeFrom | The order's Delivery From time. |
DueTimeTo | The order's Delivery To time. |
Dispatched | The timestamp of when the order was dispatched to a driver from either the On-Demand Dispatch Board or order form. |
Transmitted | The timestamp of when the order was transmitted to X Mobile. |
Received | The timestamp of when the order was received by X Mobile. |
Confirmed | The timestamp of when the order was confirmed by the driver. |
RejectedByDriver | The timestamp of when the order was rejected by the driver. |
PickedUp | The timestamp of when the order was picked up by the driver. |
ReceivedAtDepot | The timestamp of when the order was received at the depot. |
Delivered | The timestamp of when the order was delivered by the driver. |
VerifiedForBilling | The timestamp of when the order was verified by an X Dispatch user |
AtOrigin | Requires X Dispatch 20.0.4 or newer. The timestamp of when the driver arrived at the origin. |
AtDestination | Requires X Dispatch 20.0.4 or newer. The timestamp of when the driver arrived at the destination. |
Pieces | Number of pieces in the order. |
Weight | The total weight of parcels/pieces in the order. |
OrderType | The Order Type ID. |
Type | Description of the order type. |
IsParent | If the order is the parent order of multiple order.
ExampleThe first order in a 2 part delivery order, order ID 3456, is the parent and will have the value of "1" and the additional order, order ID 3456.01, will have the value of "0". |
Caller | The Contact on the order. |
OriginDispatchZone | Zone associated with the Origin Address. |
DestDispatchZone | Zone associated with the Destination Address. |
AIDispatch | A value of -1 indicates the order has been sent to the dispatch board. |
PickupWarning | Pickup warning time set on order type for the order. |
DeliveryWarning | Delivery warning time set on order type for the order. |
FleetID | Fleet ID assigned to the order. |
FleetName | Description of the fleet. |
Email on the order. | |
NextStop | If the stop is marked as the next stop for the associated driver.
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DriverPercent | The percentage value is used to calculate how much the driver will be paid. The Percent amount in the driver tab of the order form. |
LocalName | Name of the customer associated with the order. The customer ID is colored based on the Dispatch Priority setting on the Orders tab of the customer record.
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ServerTime | The current server time. |
OrderComments | Order Comments on the order. |
ParcelType | The selected Parcel Info on the order. |
ServiceType | Service Type ID on the order. |
Service | Description of the service type. |
DispatchReminder | Dispatch Reminder set on the customer record. |
OriginLat | The latitude of the Origin Address. |
OriginLon | The longitude of the Origin Address. |
DestLat | The latitude of the Destination Address. |
DestLon | The longitude of the Destination Address. |
DisplayWarning | Whether or not a warning icon for an unconfirmed or rejected stop is displayed.
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AutoDispatchFlag | Deprecated field. |
Score | Deprecated field previously used for scoring jobs for a driver using XIAD. |
Pickup ETA | Estimated time and date that the driver will arrive at the Origin address. If the order has been picked up it will have a value of "Completed". |
Deliver ETA | Estimated time and date that the driver will arrive at the Destination address. If the order has been picked up it will have a value of "Completed". |
TotalParcels | Total number of parcels existing on the order. Quick Tip Show OSD must be selected in the right-click menu for this field to be populated. |
OverParcels | Total number of parcels indicated as "Overages" on the order (parcels not originally on the order as expected). Quick Tip Show OSD must be selected in the right-click menu for this field to be populated. |
Short | Total number of parcels indicated as "Short" on the order (unscanned or undelivered parcels). Quick Tip Show OSD must be selected in the right-click menu for this field to be populated. |
Exceptions | Total number of parcels indicated as "Exceptions" on the order. |
DepartureTime | The time of the departing flight on the order. |
DepartureAirline | The name of the airline of the departure flight on the order. |
DepartureFlightNum | The flight number of the departing flight on the order. |
ArrivalTime | The time of the arrival flight on the order. |
ArrivalAirline | The name of the airline of the arrival flight on the order. |
ArrivalFlightNum | The flight number of the arrival flight on the order. |
If the order has a dispatch flag set, a red flag icon will be displayed. | |
Attachments | The number of attachments on the order. |
DepotScan | Displays a "1" if a depot scan was performed on the order barcode. See Dispatch - Depot Scan. A depot scan on the order barcode requires X Route and will add a timestamp to the following order status fields Confirmed, Picked Up, and At Depot. |
BOL | Order BOL on the order. |
MasterBOL | Master BOL on the order. |
FlightManifestId | Consolidation Manifest ID that the order is on. |
Batch | The batch group name of the order which can be set by selecting an order and right-clicking the order to select Add Batch... or pressing the [ key. |
OrderCount | The number of pieces/parcels on the order. |
DispatchWarningMinutes | Dispatch show time on the order type of the order. |
ReceivedAtDock | The timestamp of when the order was received at the dock. |
Alternate Lookup | Alternate Lookup for the customer associated to the order. |
UserData | Columns UserData0 - UserData12 to display the order User Fields. |
CreatedWhen | The timestamp of when the order was created. |
Right-Click Menu
Quick Tip
Selection | Description |
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Rank Drivers (Num 7) | Rank driver to find drivers best suited for a selected order. See Driver Ranking Configuration. |
Dispatch Driver... (Num 6) | Opens a form to dispatch or remove a driver from the order. |
Edit Order... (Num 8) | Open the order form to edit the order. |
Edit Order Notes... (') | Open the order form and selects the Notes tab. |
Edit Order User Fields... (u) | Open the order form and selects the User Fields tab. |
Update Status | Update the status of the selected order(s) to
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Edit Status... (Enter) | Open the Order Status form for the order. |
Make Next Stop | Select which address of the order should be marked as the next stop for the driver.
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Remove Driver... (CTRL + Delete) | Remove the driver from the order. The driver will receive a notification that the order has been deleted. |
Find Parcel | Find a parcel using parcel tracking information. If a parcel is found the order form will be displayed. |
Check In/Out Parcels | Not available/Not functional. |
Add to Batch ([) | Add to or create a new group of orders on the dispatch board. You can use the Look For and Search Under "Batch" to filter and display the batch. If the order is already associated with a batch this will override the original Batch value. ExampleYou can batch together orders to "hold" them for a driver until he/she logs in. |
Add to Consolidation Manifest | Add order to a consolidation manifest that can be printed and distributed to a delivery person. |
Run Custom Procedure | Allows access to specific custom programs that may be available. This will be grayed out if you do not have any custom procedures. |
Re-send Message (Insert) | Resends order information to delivery personnel via X Mobile. Feature only available for orders already sent via X Mobile. |
Send Cancel Message (Delete) | Send a cancel message to the driver. This does not cancel the order or remove the driver from the order. |
Filter unassigned orders by fleets... (*) | Filter orders to show only unassigned orders for a selected fleet. |
Toggle current/future orders (/) | Filter orders to show only future orders. Future orders are configured to display based on the Dispatch show time on the order type of the order. |
View Unassigned / Unconfirmed Only | Filter orders to show only unassigned and unconfirmed orders. You must refresh the dashboard after selecting or unselecting this option. |
Show OSD | Updates the TotalParcels, OverParcels, and Short columns to display data. |
Show User Data | Add columns (UserData0 - UserData12) to the Active Orders grid to display the order User Fields. |
Highlight After Dispatch | Requires X Dispatch 22.0 or newer. Where the highlight should be immediately after dispatch.
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Save Layout (Num 0) | Saves the current layout. See Grid Layouts on the Dispatch Board. |
Reset Layout | Resets dispatch field layout. See Grid Layouts on the Dispatch Board. |
Load Layouts... | Load a layout previously saved using the "Save Layout" function. See Grid Layouts on the Dispatch Board. |
Show/Hide Order Fields | Adds or remove columns on the Active Orders Grid. |
Find Order... (-) | Find an order by on order ID in the Active Orders grid. If an order is found, the order will be highlighted. |
Find Driver... (.) | Find a driver by driver ID in the Active Orders grid. If the driver is found, the first order assigned to the driver will be highlighted. |
Get Directions... | Get directions from the Origin address to the Destination address from Google. |
Get Directions to Origin with Google | Get directions from your location to the Origin address from Google. |
Get Directions to Destination with Google | Get directions from your location to the Destination address from Google. |
Sync Driver Grid... (+) | Highlight the driver associated with the order in the Active Drivers grid. |
Merge Grouped Values | Merges any cells to the left of the thick black bar, with the same value. |
Toggle Grid Orientation | Switches dispatch screen orientation between horizontal and vertical. |
Active Drivers Grid
The Active Drivers grid displays the same X Dispatch information as the route dispatch board. Order information is not included in this section.
Customize the Active Drivers grid to fit your needs. See How to Customize the Orders/Routes/Driver.s Grid on the Dispatch Board.
Field Name | Description |
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Driver | Driver ID. A warning icon is displayed in front of a driver ID 5 minutes after an order is dispatched to a driver and the driver has not marked it confirmed. |
Vehicle Class (vehicle icon) | Displays an icon according to the class of the vehicle that is set in the driver record. The available icons are a bicycle, bobtail, car, motorcycle, pickup, scooter, or van.
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Direction (compass icon) | Displays the direction of travel if GPS is enabled on the driver's mobile device. |
RO | Status of last route optimization. See Route Optimization.
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Bearing | The direction or course of motion determined by the GPS chip of the mobile device. Similar to "Direction" but the bearing is represented numerically from 0-360 |
Speed | This reports the speed of the driver through GPS report data collected from the mobile device. |
Nickname | Nickname from the "Nickname" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource. |
Vehicle | Vehicle description from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App). |
Count(On Demand) Count for X Dispatch 21.0.3 or older. | Number of active, uncompleted on demand orders assigned to the driver. |
Score | Displays a number from 0 to 3000. This number is assigned when using the auto ranking feature. See Driver Ranking Configuration. |
Piece Total | Total number of pieces to be picked up and delivered by the driver. |
Weight Total | Total weight of parcels to be picked up and delivered by the driver. |
VehicleID | Vehicle ID from the vehicle record associated with the driver's record. See Vehicles (Classic Operations App). |
MinWeight | See Vehicles (Classic Operations App). |
MaxWeight | See Vehicles (Classic Operations App). |
Capacity | See Vehicles (Classic Operations App). |
Parking | See Vehicles (Classic Operations App). |
RelSpeed | See Vehicles (Classic Operations App). |
HazmatClasses | Visible field, available for use through custom work only. |
WorkerID | Human resource ID of the driver. This can be found in the driver record under "Human Resource". See Drivers (Classic Operations App). |
Performance | Performance score from the "Performance" field in the driver's record. See Drivers (Classic Operations App). |
HomeZip | Zip code for the driver's starting location set in the driver's record. See Drivers (Classic Operations App). |
FleetID | Fleet ID for the fleet associated with the driver. |
FleetName | Fleet name for the fleet associated with the driver under "Fleet" in the driver's record. See Drivers (Classic Operations App). |
LastReportLat | Latitude coordinate of the last time the mobile device GPS communicated with the server. |
LastReportLon | Longitude coordinate of the last time the mobile device GPS communicated with the server. |
Previous Zip | Longitude Zip Code associated with the driver's previous location, prior to the Current Zip. |
Previous Report | The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.). |
GPS Lat | GPS latitude point from the last GPS update reported from a driver. |
GPS Lon | GPS longitude point from the last GPS update reported from a driver. |
GPSReportZip | Zip code from the last GPS update reported from a driver. |
GPSReportZone | Zone from the order of the last GPS update from a driver. |
GPSReportTime | Time and date of the last GPS update from a driver.
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GPS Post | Displays a 1 if there was a GPS update from the driver. |
CurrentReportLat | Latitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
CurrentReportLon | Longitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
Current Zip | Zip code from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
Current Zone | Zone from the last time either the GPS was reported, or an action caused the location to be updated (At Origin, At Destination). |
Current Report | Time and date of the last driver post. A driver post is last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc). |
NextLat | Latitude for driver's next stop. A 0 will be displayed if no "next stop" is selected. |
NextLon | Longitude for driver's next stop. A 0 will be displayed if no "next stop" is selected. |
NextZip | Zip code for driver's next stop. A 0 will be displayed if no "next stop" is selected. |
NextZone | Zone for the driver's next pickup/delivery set on an on demand order. |
NextReportTime | Timestamp for when Operations App last synced with the mobile device to get next stop details. |
FurthestLat | Furthest pickup/delivery location latitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
FurthestLon | Furthest pickup/delivery location longitude for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
FurthestZip | Furthest pickup/delivery location zip for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
FurthestZone | Furthest pickup/delivery location zone for linking on demand orders from the current GPS location. Only updates if there has also been a GPS update within the last 3 minutes of updating an order. |
Furthest Report | Furthest longitude point from a GPS coordinate reported by a driver. |
Status |
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Driver's email from the "Primary Email" field on the driver's record. See Drivers (Classic Operations App). | |
Name | Name from "Last Name" and "First Name" fields on the driver's human resource record. See Human Resources - New / Edit Human Resource. |
Comments | This information is filled in automatically from "Default Comments" on the driver record (see Drivers (Classic Operations App)) or is changed through the right-click menu selection "Edit Comments". This is used to communicate to dispatchers any special situations regarding a driver. |
HR Ins Expires | Date the driver's human resource insurance expires. From the driver's human resource record "Expires" field of the "Insurance" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource. |
HR Lic Expires | Date the driver's license human resource expires. From the driver's human resource record "Expires" field of the "Drivers License" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource. |
Veh Ins Expires | Date the driver's vehicle insurance expires. From the driver's vehicle record "Expires" field of the "Insurance" section. See Vehicles (Classic Operations App). |
Veh Registration Expires | Date the driver's vehicle license expires. From the driver's vehicle record "Expires" field of the "License" section. See Vehicles (Classic Operations App). |
MobilePhone | Mobile phone number from the "Mobile" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource. |
PreferredEndTime | "Preferred End Time" from the "General" tab of the driver record. See Drivers (Classic Operations App). |
LastMobileReport | Time and date of the last time the mobile device communicated to the server, regardless of if GPS was collected. For example, this updates even if the GPS chip was broken on a mobile device. |
MinIdle | Mins between no and the last update to an order status value. |
CurrentXTVersion | The mobile version of the driver's device (X Mobile or Nextstop). |
Previous Report (Local) | The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.). |
GPSReportTimeLocal | Localized Timestamp of the last GPS update from a driver. |
Current Report (Local) | Localized Timestamp of the last driver post. |
NextReportTimeLocal | Localized Timestamp for when Operations App last synced with the mobile device to get next stop details. |
Furthest Report (Local) | Localized Timestamp of furthest GPS report, reported by a driver. |
LastMobileReport (Local) | Localized Timestamp of the last time the mobile device communicated to the server, regardless of if GPS was collected. |
GPSLocationError | Requires X Dispatch 19.2 or newer and Nextstop 3 or newer. Numeric code for the location error. |
LastErrorGPS | Requires X Dispatch 19.2 or newer and Nextstop 3 or newer. Description of the location error. |
Max Dim Weight | Requires X Dispatch 21.0 or newer. Maximum amount of dimensional weight that can be assigned to the vehicle (driver). |
Dim Weight Total | Requires X Dispatch 21.0 or newer. Total dimensional weight assigned to the driver.
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Count(Routed) StopCount for X Dispatch 21.0.3 or older. | Requires X Dispatch 21.0 or newer. Number of route stops on active routes assigned to the driver. |
AD | Requires X Dispatch 21.0 or newer. Displays whether the driver has the Assisted Dispatch permission enabled or disabled. See Assisted Dispatch (Wise Systems). |
Count(All) | Requires X Dispatch 21.0.4 or newer. Number of both on demand orders and route stops that are active and assigned to the driver. |
Right-Click Menu
Selection (Shortcut) | Description |
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Details... (Enter) | Opens the "Driver - Active Orders" grid. See Driver Active Work. |
Edit Comments... | Updates driver comments column in drivers grid. Driver comments can be very helpful to provide additional information about a driver's status. Example If a driver becomes unavailable, the ETA for the driver can be inserted. In this way, if a dispatcher's shift ends the information is easily visible to the next dispatcher. |
Edit Driver... (Num 8) | Opens the driver form. See Drivers (Classic Operations App). |
Position Driver... (P) | Positions driver within a postal code. Useful if the driver is not using GPS enabled mobile devices. |
Locate Driver... (L) | Displays map with an icon showing the location of driver. Uses GPS data if available, last known location based on driver pickups or deliveries, or where the driver was positioned by the dispatcher using the "Position Driver" menu selection. |
Send Text Message (M) | Sends a message to the driver's mobile device. Quick Tip Entering a URL in the message body will display as a clickable link in Nextstop 3.1.1 or newer. |
Optimize Route | Optimize the driver's pickups and deliveries in the order the driver should perform them, and then send the sequence to the driver's mobile devices. See Route Optimization. |
Optimization Status | Displays the last time of optimization, status, and errors. |
Filter active drivers by fleets... (*) | Opens fleet selection window from which fleets can be checked. Drivers are displayed for selected fleets only. Dispatchers must be granted permissions to fleets before they can be selected. |
Filter active drivers by zone... | Filters drivers based on zone and zone type. Available zone types are "Current Zone", "GPS Zone", "Previous Zone", "Furthest Zone". Drivers without a zone will always appear. |
Activate Driver... (Insert) | Activate drivers when they are ready to work. After pressing "Insert" the driver appears in Drivers Grid. |
Deactivate Driver (Delete) | Deactivates drivers when they are finished working. After pressing "Delete" the driver is removed from Drivers Grid. |
Logout Driver | Requires X Dispatch 21.1 or newer. Logout drivers from the mobile app. |
Inactive Drivers... | Shows list of all deactivated drivers. Quick Tip Activate a driver by double-clicking. |
Save Layout (Num 0) | Saves the current layout. If adjustments are made to field sequence that needs to be saved, use this feature. When saving a layout the option exists to save orders/route grid, drivers grid, or both. Layouts may also be saved as a custom grid for later retrieval. This is the same "Save" function that exists in the Orders Grid. Quick Tip Save grids to custom layout in case an undesirable change is made so that the "good" grid can be restored. |
Reset Layout | Resets dispatch field layout to CXT Software standard layout. The Orders/Routes Grid, Drivers Grid, or both Grids can be reset. All dispatch specific changes will be lost. |
Load Layouts | Restores a layout previously saved using "Save Layout" function. |
Show/Hide Driver Fields | Adds or removes columns from the Drivers Grid. Use "Save Layout" function after selecting fields to save changes. |
Run Custom Procedure... | Allows access to specific custom programs that may be available. |
Find Driver... (.) | Finds driver in orders grid by highlighting first order assigned to the driver. |
Sync Dispatch Grid... (+) | A useful function to help dispatchers locate a drivers route in the "Active Orders"/"Active Routes" grid, by selecting this function from the "Active Drivers" grid. This is especially beneficial for delivery companies that have large dispatch environment with hundreds of orders and dozens of drivers. |
Clear Next Stop | Clears "Next Stop" indicator for the driver if it was set using "Make Next Stop" feature noted above in Orders/Routes Grid. |
Sort Fields | Sorts drivers based on up to five selectable sort fields. Overrides default sort by driver number. |
GPSLocationError | Requires X Dispatch 19.2 and Nextstop 3.0 or newer. The numeric value associated with a location error code. Examples:
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LastError | Requires X Dispatch 19.2 and Nextstop 3.0 or newer. Display text for the related GPSLocationError that was generated. |