When a driver is outside the geofence radius of a stop an alert will pop up when trying to update the status of the stop (at pickup, picked up, at delivery, delivered / route stop arrived, route stop completed).
Driver’s location in the mobile must be on for geofencing. Please refer to your device's manual for more details.
When the driver clicks "Yes", the status code will be recorded in the order that the driver was outside of the geofence. This will display in the order status codes in the Operations App. If the driver clicks "No", the driver will not be able to continue the workflow in the Driver App.
There is a 15 second delay when obtaining geofencing locations.
Where do Geofencing captures occur in the Driver App?
Select the customer(s) who will be using geofencing.
Click the Status Code tab.
Check "Outside Geofence".
Click the Save button.
Allow/Disallow All Drivers to Edit the "Outside Geofence" Status Code
When Mobile Display is enabled, drivers may be able to edit the status code in the Driver App. When Mobile Display is disabled, drivers will not be able to see or edit/delete the "Outside Geofence" status code in the Driver App.
In The Operations App
In The Classic Operations App
Setting Up a Geofencing Rule
Geofencing rules can be set for drivers, customers, order types, business units, or globally.
Geofencing rules only apply to customers that have the "Outside Geofence" status code enabled.