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Obtain a Merchant Processing Account

Contact one of the Plug'n Pay partnered Merchant Processors. Inform them of the following:

1. You need to set up a new Merchant Processing Account

2. Plug'n Pay is your Gateway Provider, integrated with CXT Software.

3. Request a VAR sheet. 

Available Processors  

Visit https://www.plugnpay.com/processors for a list of all Plug'n Pay processors. Please note that CXT Software does not have a say on which processors are available. 

Obtain a Plug'n Pay Account 

After your Merchant Processing account is created, you will need to contact Plug'n Pay and tell them you need a new account to use with CXT Software's integrated solution.

1. You may need to provide them with the VAR sheet received from your Merchant Processor.

2. Plug'n Pay will provide you with a username and password.  

3. Ask Plug'n Pay to disable auto batching.

Complete Setup with Plug'n Pay and the Operations App

1. Obtain and note your IP Addresses (you will need this in step 7 below) by opening the Cloud Client, click the Resources tab  → FAQs → What IP Ranges Do I Need To Allow? 

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2. Go to https://pay1.plugnpay.com/ADMIN.

3. Enter the username and password given by your Merchant Processor or Plug'n Pay to log in.

4. Click on "Security Administration" located in the "Settings" section. 

5. Click on "Transaction Security Administration". 

6. Scroll down to "Add IP Address".

7. Enter the IP address(es) you noted in Step 1, including the associated subsets, if applicable. 
   Example: IP Range 40.74.182.208/28 would be entered a
   
   

8. Click "Add IP Address".

9. Click "Security Administration" near the top of the screen. 

10. Click on "Username/Password Configuration". 

11. Click on "Manage Remote Client Password" button under "Remote Client".

12. Enter a "Remote Client Password". This password will be entered in the Operations App. For security purposes, the password should be different than the one given by Plug'n Pay.

13. Click the "Add/Edit Remote Password" button.

Setting Up in the Operations App

1. Go to Options > Accounting.

2. Enable Plug'n Pay Processor.

3. Complete the following fields 

   • Host Server: https://pay1.plugnpay.com/payment/pnpremote.cgi

   • User ID: Enter user id provided by Plug'n Pay.

   • Password: Enter the "Remote Client Password" set up in Plug'n Pay. 

Troubleshooting

Users may see the following error message(s) in the Operations App or the Client Portal when trying to process Credit Card Transactions:

This is usually because of a Remote Client Password mismatch. Redo steps 9-13 in the instructions here and then add that new Remote Client Password to the Operations App using the “Setting Up in the Operations App” instructions on that same page, to make sure the Remote Client Passwords match.