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The Mail Manager is where you can view can view recent logs of email transactions and configure the email server and email account for the Operations App to use when sending emails.
To access To access the Mail Manager, go to the top menu and click on Action > Mail Manager, or click the MailManager icon in the toolbar.
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Field Name | Description |
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Active Profile | The active profile you would like to use to send emails and view logs for. |
Max Records To Show | The maximum number of records to show in the mail manager logs. ExampleIf the number is 10, the last 10 log entries will be displayed in each section. |
Inbound | Displays the logs for all inbound messages. |
Outbound | Displays the logs of each transaction, or detailed steps communicating with your email server. that has taken place for outbound email that was successful. This is not an error log. |
Driver Actions | Displays the log of emails that were generated because of a driver action through a mobile device. |
Errors | Displays a record of errors. These are usually from your email provider. |
Toolbar
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Icon | Description | ||
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Enable CXT mail service in order to send or receive messages. | |||
Disable the CXT Mail Service and you will not be able to send or receive messages. | |||
Send all pending emails in the outbox now instead of waiting for the next time the mail service is scheduled to run. | |||
Edit Profile displays the Mail Accounts form so that you can add, edit or remove mail account profiles. See Mail Manager - Mail Accounts and Mail Settings Properties. | |||
Clear all of the messages located in the outbox.
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Clear all of the displayed mail manager logs. | |||
Refresh the mail manager logs. |
How to Set Up Sending Emails
To configure an email server and account you must add or edit a mail account profile.
Go to Action > Mail Manager.
Click the Edit Profile icon
.Click Add. To edit a profile, select
the mail accountthe mail account you would like to edit by clicking on it, it will be highlighted in blue, then click Properties
Enter a Profile Name and the number of minutes you would like to check for inbound or outbound email messages in the Frequency field.
Enter the information for the Outbound Email section.
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How to Disable the Mail Manager
If you don’t want to send messages through the Operations App you can disable the mail manager
Go to Action > Mail Manager.
Click the "Disable CXT mail service" icon
oror press Ctrl + D.
How to View the Outbox
The outbox is a list of emails that are waiting to be sent.
Go to Action > Mail Manager.
In the menu of the CXT Mail Manager, go to View > Outbox.
Mail Manager in the Operations App
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Finds use the Mail Manager to email reports. See How to Email Find Results.
Mail Manager in the Driver App
The setup in the Outbound Email section of the Mail Settings Properties is used to send messages to the driver and for the replies from the driver to the dispatcher's email.
Troubleshooting
Emails are not being sent.
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Your customers are not receiving emails.
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