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To view the error text double click on the link in the Errors column. This will open the ImportError.txt file in Notepad ++. 

Tip

Quick Tips

  • Any routed imports that fail due to a deadlock will be unposted to prevent partial stops from being created. You can re-run the failed file to complete the import.

  • For ASN or On Demand type imports, find "<ErrDescription>".

Troubleshooting

Expand
titleErrDescription: Processing orders not allowed outside your customer list

Problem:  The Internet User for the integration does not have permission to create orders or route stops for the specified Customer ID.  Internet User credentials are required to authenticate the request to insert orders and route stops into your system for a given customer.

Solution:  Open the Internet User record (Maintenance > Internet Users), used for the integration in question.  Check the "Allowed Customer Accounts" list, and ensure the checkbox is marked for all additional customers to be used for the integration configuration.

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