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Surcharge rates can be used to apply items like fuel, after hours, or surge surcharges to orders. You can set up either a percentage or a flat rate in surcharge rate charts. 

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Field Name

Description

ChartID

Unique numerical ID value for the Surcharge Rate Chart.

Order Type

Order type the surcharge will be applied to. 

Tip

Quick Tip: When editing or viewing a surcharge rate chart, you can click "Order Type" to view or edit the order type form.

Description

Description of the surcharge rate chart.

Item

Item to be automatically added to the order as a surcharge. 

Rate

Percentage or flat rate of the surcharge.

% Check box

If checked, the surcharge will be calculated as a percentage. If unchecked, the surcharge will be added as a flat rate.

Begin

Beginning date used to determine if the surcharge should be applied.

End

Ending date used to determine if the surcharge should be applied.

Order

Order in which the surcharges will be calculated. If a surcharge is based on another surcharge, the order column must be set properly to ensure valid rating.

Items Inc

Number of items included in the surcharge calculation. Click to open form to choose which order items are applied when surcharging. See Surcharge Rate Charts - Surcharge Item Inclusions.

Note

This is only for customer rate charts, and for driver pay based directly on the customer charges.

Advanced

Click to open Advanced Zone-to-Zone Surcharge Rates form to enter the specific rate for surcharge rate for an order. See How to Set Up Zone to Zone Surcharge Rates.

Info

Requires X Dispatch 18.0 or newer.

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How to Add a New Surcharge Rate Chart

  1. Click the down arrow icon next to New in the

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  1. toolbar. 

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  1. Image Added
  2. Select Rate Chart Menu > Surcharge Rate Chart.

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  1. Image Added
  2. Enter a Chart ID.

  3. Select an Order Type.

  4. Optional: Enter a Description.

  5. Click the Add New button to add a surcharge item. See Surcharge Rate Charts - New / Edit Surcharge Item

  6. Click OK to save and close, or click Apply to save and keep the form open.

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How to Copy a Surcharge Rate Chart

  1. Go to MaintenanceRate Charts.

  2. Click the "+" next to Surcharge, or double-click Surcharge.

  3. Click the "+" next to the chart ID, or double-click chart ID.

  4. Right-click the surcharge rate chart.

  5. Select Copy Rate Chart.

  6. Fill out the Copy Surcharge Rate Chart form.

  7. Click OK.

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How to Edit a Surcharge Rate Chart

  1. Go to MaintenanceRate Charts.

  2. Click the "+" next to Surcharge, or double-click Surcharge.

  3. Click the "+" next to the chart ID, or double-click chart ID.

  4. Double-click the surcharge rate chart.

  5. Edit the surcharge rate chart or items. See Surcharge Rate Charts - New / Edit Surcharge Item to edit items.

  6. Click OK to save and close, or click Apply to save and keep the form open.

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How to Delete a Surcharge Rate Chart

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Note

You will receive a message when you are deleting the last item.

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CXTU Courses/Lessons

  • CSR Role Training: Order Types & Rate Charts

  • Accounting Role Training: Order Rating

  • Accounting Role Training: Order Rating

  • On-Boarding Training: Services & Rates