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The X Route dispatch screen board is used to dispatch routes to drivers and to monitor driver's route activity. The X Route dispatch screen It consists of two summary windowsgrids:

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  •  Grid: Routes are assigned to drivers, and

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  • driver, stops, and parcels are monitored

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  •  Grid: Driver's on-demand orders are monitored from this

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  • grid when in X Route.

Other important detail screens are:

  • Route Manifest:

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  • Double click on a route in the Active Route grid. Displays selected route's stops with related parcel and other information.

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Active Routes Window

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To get to the X Route dispatch board, go to X Route > Dispatch.

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ActiveRoutesWindow
ActiveRoutesWindow
Active Routes Grid

The Active Routes grid is where routes are assigned and drivers, stops, and parcels are monitored.

To group, or sort, by a column, drag the column header up to the dark gray area. Once column header is located in the gray area, it can be clicked to change from ascending sort to descending sort and back again. To remove the group, or sort, drag the column header out of the gray area.

Columns can also be moved left and right to customize screen layout for specific dispatchers. The layout can be saved by right-clicking and using "Save Layout" option. 

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Below is a table of the main fields used in the Active Routes window. Please note that some minor fields are not listed.

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Field NameDescription
DriverIDDriver ID of driver assigned to the route. A blank DriverID means that there is no driver is assigned to the route.
RouteIDAlphanumeric
route ID of the route.
A route ID of
 The "UNASSIGNED"
groups
route ID is a group active stops
not
without an assigned
to a
route.
Description
Alphanumeric
Description of
route entered when route was created, cannot be edited here.FleetIDNumeric
the route. This can only be edited in the route form. See X Route - Planning - New/Edit Route.
RO

Status of last route optimization. See Route Optimization.

  • Green Checkmark: Route has been optimized.
  • Yellow !: Warnings such as no possible solution or the end/begin time being incompatible.
  • Red X: Cannot run optimization for the route.
Info

In X Dispatch 17.0 or newer.


FleetIDFleet ID assigned to route upon creation of the route.  See X Route - Planning - New/Edit Route.
FleetName
Alphanumeric
Fleet name associated with Fleet ID assigned to the route. Fleet names can be edited in Maintenance
-
> Fleets. See Fleets.
PostDateDate
Date
the route was posted. See Post Recurring Orders or Routes.
StartTime
Time
Start time
as defined upon route creation
set on the route form. It's used for reporting and display purposes only. 
EndTime
Time
End time
as defined upon route creation
set on the route form.  It's used for reporting and display purposes only.
Stops
Numeric
Total number of stops on route.
Completed
Numeric
Total number of completed stops on route.
Status (
2 fields)Alphanumeric

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Two "Status" fields exist: "Status (Max)" and "Status (Preferred)." Each evaluate
Max)

Each field shows the number of late stops

, however they use different times for this evaluation. "Status (Max)" uses the "Max" time set on a stop, versus "Status (Preferred)" uses the "Preferred" time. Ideally

depending on the time evaluation (Max Time, Preferred Time or ETA Time). Ideally, all stops are delivered before the customer's preferred time, however, sometimes this isn't the case and the stop

isn't

may not officially be considered late until delivery time exceeds maximum defined time.

These fields show three pieces of information:

  1. Number
-
  1. : The number of late* stops
, either late by maximum time, or by preferred time
  1. .
  2. Status
-
  1. :
    • On-Time: No stop on the route is late
;
    • .
    • Late: One or more stops are late*.
  2. Color
-
  1. :
    • Green: No late stops
;
    • .
    • Yellow: One or more stops are late, however, the last stop is not late
;
    • .
    • Red: Late stops exist.

*Late:

a

A late stop is when current time exceeds

preferred time of stop.

the time specified in parenthesis (Max, Preferred, or ETA) for stops on the route.

Status (Preferred)
Status (ETA)
Total
Numeric
Total number of parcels existing on
delivered
completed stops for the route. This does not include parcel counts for expected parcels.
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osd
osd
Over
Numeric
Total number of parcels indicated as "Overages"
on delivered stops. (Parcels
on completed stops for the route (parcels not originally on the stop as expected).
)
Short
Numeric
Total number of parcels indicated as "Short"
on delivered stops. (Undelivered parcels.)
on completed stops for the route (unscanned or undelivered parcels).
Exceptions
Numeric
Total number of parcels indicated as "Exceptions"
on delivered stops. (Delivery person marks stops as "Exceptions."

Active Drivers Window

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on completed stops for the route (driver or CSR adds "Exceptions" / status codes).
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NextETAMax
NextETAMax
NextETAMax		Time difference in minutes between the current time and the ETA value supplied for the preferred field + the grace period for route stops in the route optimization settings. 
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NextETAPreferred
NextETAPreferred
NextETAPreferred

Time difference in minutes between the current time and the ETA value supplied for the preferred field in the route optimization settings.

EarlyNumber of stops on the route that were completed early (before the preferred time).
Late

Number of stops on the route that were completed late.

Info

In X Dispatch 18.0 or newer


Driver NicknameNickname of the driver assigned to the route. See Drivers - New / Edit Driver.
PayLockedDisplays -1 if the driver pay for the route has been locked. See X Route - Dispatch - Set Driver Pay.
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HHManifestComp
HHManifestComp
HHManifestComp		Number of route stops where the driver clicks on the Stop in their manifest to open and complete it. 
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HHActiveStopScan
HHActiveStopScan
HHActiveStopScan		Number of route stops where the driver scans the X-xxxx-Rxxxx barcode to open the stop and completes it.  The R barcode is found on the Route Manifest from the Dispatch Board.
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HHContractStopScan
HHContractStopScan
HHContractStopScan

Number of route stops where the driver opens and PODs the stop by being on the route manifest and either scanning the L or C barcode related to the stop. The L barcode is the lookup barcode for the stop (X Mobile Secondary Lookup) and the C barcode is the PKID of the Contract Stop.

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CSRComp
CSRComp
CSRComp		Number of route stops where an X Dispatch user manually completed the Route Stop.
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XInternetComp
XInternetComp
XInternetComp		Number of route stops where the driver marks the route stop as completed in the Driver Portal (through X Internet or Rapidship) manifest.
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StatusCode
StatusCode
Status Code		Number of status codes on a route.

Right-Click Menu

Selection (Shortcut)Description
Dispatch Or Remove Driver...Opens a form to dispatch or remove a driver from the route.
Edit...Opens route manifest. See X Route - Dispatch - Route Manifest.
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viewParcels
viewParcels
View Parcels...		Opens parcel manifest. See X Route - Route Stop - Parcel Manifest.
Distribution Parcel Sort...See Route Parcel Sort.
Depot ScanSee Dispatch - Depot Scan.
Check In/Out Parcels...
Select Date...Select which postdate to view, from a calendar.
Filter Routes by Fleets (*)Opens fleet selection window from which fleets can be checked. Dispatchers must be granted permissions to Fleets before they can be selected.
Set Driver PaySee X Route - Dispatch - Set Driver Pay.
Optimize Route

Optimize the route using route optimization. See Route Optimization. 

Info

In X Dispatch 17.0 or newer.


Optimize Status

Displays the last time of optimization, status, and errors. 

Info

In X Dispatch 17.0 or newer.


Adjust Time WindowOpens a pre-populated advanced find, to allow for adjustments to route stop time windows for the route highlighted. See Bulk Adjustments to Route Stop Time Windows.
Run Custom ProcedureAllows access to specific custom procedures, available from CXT Software custom services.
Save Layout

Saves current layout.  If adjustments are made to field sequence that need to be saved, use this feature.  When saving a layout the option exists to save the "Routes", "Drivers", or "Both" grids. Layouts may also be saved as a custom grid for later retrieval.

Tip

Save grids to custom layout in case you need to restore any undesirable changes.


Reset Layout

Resets dispatch field layout to CXT Software standard layout.  The "Routes", "Drivers", or "Both" grids can be reset. 

Warning

All dispatch specific changes will be lost.


Load LayoutsRestores a layout previously saved using the "Save Layout" function.
Show/Hide Route FieldsAdds or removes columns from routes grid.  Use the "Save Layout" function after selecting fields to save changes.
Find Route

Opens a window to search for a route ID.  If a matching route is found, the route will be highlighted.

Find DriverOpens a window to search for a driver ID.  If a matching driver ID is found, the first route with the driver assigned will be highlighted
Find Parcel...Opens a window to search for a parcel barcode.  If a matching parcel is found, another window will open to allow parcel edits and details (including all assigned route stops associated to the parcel).
Print All Manifests... (Ctl + P)

See Dispatch - Print Route Manifest.

Print Shown Manifests
Merge Group ValuesMerges any cells to the left of the thick black bar, with the same value.
Show OSDEnables the Over, Short, and Exception columns to display data.  See "Over" in the table above. 
Show ETADisplays or hides the NextETAMax and NextETAPreferred columns.  See "NextETAMax" and "NextETAPreferred" in the table above.  
Show Status CodeDisplays or hides the "Status Code" column. See "Status Code"  in the table above.
Show Completion TypesDisplays or hides the HHManifestComp, HHActiveStopScan, HHContractStopScan, CSRComp, and XInternetComp columns. See "HHManifestComp", "HHActiveStopScan", "HHContractStopScan", "CSRComp", and "XInternetComp" in the table above.
Override Start Times


Override End Times
Set ETA Speed...Opens the "ETA Speed" form to enter an average speed to use when calculating the ETA.
Show AllDisplays all the routes in the routes grid (including completed routes).
Alert on non-current dateWhen enabled, a yellow banner is present on any route manifests viewed from previous or future postdates.
Toggle Grid OrientationSwitches dispatch screen orientation between horizontal and vertical.


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ActiveDriversWindow
ActiveDriversWindow
Active Drivers Grid

The Active Drivers grid displays the same X Dispatch information as the on-demand dispatch board. Route information is not included in this section.

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Route Manifest

The route manifest lists all stops in an active (posted) route. Many useful features are integrated in the route manifest that allow for effective managing of routes and stops.

Some of these features are:

  1. Viewing important information about each stop.
  2. Editing stop information directly from manifest.
  3. Editing parcel information via stops directly from manifest.
  4. Resequencing stops within a route by dragging and dropping.
  5. Reassigning (and resequencing) stops between routes by dragging and dropping.
  6. Moving multiple stops between manifests. (Available in X Dispatch 2013+) Review video here.
  7. Plotting stops on maps.

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Manifest information can be defined in three areas:

  1. Route planning for scheduled "contract" stops.
  2. Route dispatch screen for unscheduled stops. (All information, even if setup in route planning or imported via an ASN file can be modified in the dispatch screen.)
  3. Via imported ASN file.

Parcel

The parcel details window is accessed by right-clicking on a stop and selecting "Distribution Parcels" or by opening a stop with parcels and selecting the parcels icon. (Image Removed)

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If a stop already has parcels defined, then the parcels are displayed. Double click on parcel to make changes.

To add, remove, or delete parcels access "File" menu for options. Removing a parcel removes it from the current stop.  Deleting a parcel removes it from the current stop and all other stops. (Load, pickup, delivery, etc.) 

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Select parcel type, enter pieces and weight and press "Generate Barcode" for the system to create unique barcode for parcel, or enter the reference or barcode number in "Reference / Barcode" field and X Route will record it and convert it into a barcode. The master barcode information can be entered as well, which is a time saving feature that is used to attach parcel to a "master barcode" which when scanned updates all attached parcels. Enter description of parcel if desired.

See X Route - Route Stop - Parcel Manifest for more information about Parcels 

Excerpt


Tip

Customize the Active Drivers grid to fit your needs. See Customizing the Driver Section of the Dispatch Board.

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Field NameDescription
Driver

Driver ID. A warning icon Image Added is displayed in front of a driver ID 5 minutes after an order is dispatched to a driver and the driver has not marked it confirmed.   

Vehicle Class (vehicle icon)

Displays an icon according to the class of the vehicle that is set in the driver record. The available icons are a bicycle, bobtail, car, motorcycle, pickup, scooter, or van. 

  • Red - Indicates at least one order has a service failure, either on the pickup or the delivery.
  • Yellow - Indicates at least one of the undelivered orders is approaching its deadline. 
  • Green - All undelivered orders are NOT late, or within 15 mins of being late. 
Direction (compass icon)

Displays the direction of travel if GPS is enabled on the driver's mobile device. 

RO

Status of last route optimization. See Route Optimization.

  • Green Checkmark: Driver has been optimized.
  • Yellow !: Warnings such as no possible solution or the end/begin time being incompatible.
  • Red X: Cannot run optimization for the driver.
Info

In X Dispatch 17.0 or newer.


BearingThe direction or course of motion determined by the GPS chip of the mobile device. Similar to "Direction" but the bearing is represented numerically from 0-360
SpeedThis reports the speed of the driver through GPS report data collected from the mobile device. 
NicknameNickname from the "Nickname" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
VehicleVehicle description from the vehicle record associated with the driver's record. See Vehicles - New / Edit Vehicle.
CountNumber of active, uncompleted orders assigned to the driver. 
ScoreDisplays a number from 0 to 3000.  This number is assigned when using the auto ranking feature. See Driver Ranking Configuration.
Piece TotalTotal number of pieces to be picked up and delivered by the driver.
Weight TotalTotal weight of parcels to be picked up and delivered by the driver.
VehicleIDVehicle ID from the vehicle record associated with the driver's record. See Vehicles - New / Edit Vehicle.
MinWeightSee Vehicles - New / Edit Vehicle.
MaxWeightSee Vehicles - New / Edit Vehicle.
CapacitySee Vehicles - New / Edit Vehicle.
ParkingSee Vehicles - New / Edit Vehicle.
RelSpeedSee Vehicles - New / Edit Vehicle.
HazmatClasses
WorkerIDHuman resource ID of the driver. This can be found in the driver record under "Human Resource". See Drivers - New / Edit Driver.
PerformancePerformance score from the "Performance" field in the driver's record. See Drivers - New / Edit Driver.
HomeZipZip code for the driver's starting location set in the driver's record. See Drivers - New / Edit Driver.
FleetIDFleet ID for the fleet associated with the driver.
FleetNameFleet name for the fleet associated with the driver under "Fleet" in the driver's record. See Drivers - New / Edit Driver.
LastReportLat

Latitude coordinate of the last time the mobile device GPS communicated with the server.  

LastReportLonLongitude coordinate of the last time the mobile device GPS communicated with the server.  
Previous ZipLongitude Zip Code associated with the driver's previous location, prior to the Current Zip.
Previous ReportThe last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPS LatGPS latitude point from the last GPS update reported from a driver.
GPS LonGPS longitude point from the last GPS update reported from a driver.
GPSReportZipZip code from the last GPS update reported from a driver.
GPSReportZoneZone from the order of the last GPS update from a driver.
GPSReportTime

Time and date of the last GPS update from a driver.

GPS PostDisplays a 1 if there was a GPS update from the driver.  
CurrentReportLatLatitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
CurrentReportLonLongitude from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
Current ZipZip code from the last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).
Current Zone

Zone from the last time either the GPS was reported, or an action caused the location to be updated (At Origin, At Destination). 

Current Report

Time and date of the last driver post.  A driver post is last time either GPS was reported, or an action caused the location to be updated (At Origin, At Destination, dispatcher manually setting a driver's location via the dispatch board, etc).

NextLatLatitude for driver's next stop. A 0 will be displayed if no "next stop" is selected.
NextLonLongitude for driver's next stop. A 0 will be displayed if no "next stop" is selected. 
NextZipZip code for driver's next stop. A 0 will be displayed if no "next stop" is selected.  
NextZone

Zone for the driver's next stop. 

NextReportTimeTimestamp for when X Dispatch last synced with the mobile device to get next stop details.
FurthestLatFurthest latitude point from a GPS coordinate reported by a driver. 
FurthestLonFurthest longitude point from a GPS coordinate reported by a driver. 
FurthestZipFurthest zip code from a previous zip code reported by a driver. 
FurthestZone


Furthest ReportTimestamp of furthest GPS report, reported by a driver.  
Status
EmailDriver's email from the "Primary Email" field on the driver's record. See Drivers - New / Edit Driver.
NameName from "Last Name" and "First Name" fields on the driver's human resource record. See Human Resources - New / Edit Human Resource.
CommentsThis information is filled in automatically from "Default Comments" on the driver record (see Drivers - New / Edit Driver) or is changed through the right-click menu selection "Edit Comments".  This is used to communicate to dispatchers any special situations regarding a driver.  
HR Ins ExpiresDate the driver's human resource insurance expires. From the driver's human resource record "Expires" field of the "Insurance" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
HR Lic ExpiresDate the driver's license human resource expires. From the driver's human resource record "Expires" field of the "Drivers License" section in the "Advanced" tab. See Human Resources - New / Edit Human Resource.
Veh Ins ExpiresDate the driver's vehicle insurance expires. From the driver's vehicle record "Expires" field of the "Insurance" section. See Vehicles - New / Edit Vehicle.
Veh Registration ExpiresDate the driver's vehicle license expires. From the driver's vehicle record "Expires" field of the "License" section. See Vehicles - New / Edit Vehicle.
MobilePhoneMobile phone number from the "Mobile" field in the "General" tab of the driver's human resource record. See Human Resources - New / Edit Human Resource.
PreferredEndTime"Preferred End Time" from the "General" tab of the driver record. See Drivers - New / Edit Driver.
LastMobileReportTime and date of the last time the mobile device communicated to the server, regardless of if GPS was collected. For example, this updates even if the GPS chip was broken on a mobile device.
MinIdle


CurrentXTVersionThe mobile version of the driver's device (X Mobile or Nextstop Mobile).
Previous Report (Local)The last time either GPS was reported or an action caused the location to be updated (At Origin, At Destination, Completing a stop, etc.).
GPSReportTimeLocalLocalized Timestamp of the last GPS update from a driver.
Current Report (Local)Localized Timestamp of the last driver post.
NextReportTimeLocalLocalized Timestamp for when X Dispatch last synced with the mobile device to get next stop details.
Furthest Report (Local)Localized Timestamp of furthest GPS report, reported by a driver.  
LastMobileReport (Local)Localized Timestamp of the last time the mobile device communicated to the server, regardless of if GPS was collected.

Right-Click Menu 

Selection (Shortcut)Description
Details... (Enter)Opens the "Driver - Active Orders" grid. See Dispatch - Driver - Active Orders.
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editComments
editComments
Edit Comments...

Updates driver comments column in drivers grid. Driver comments can be very helpful to provide additional information about a driver's status. 

Example

If a driver becomes unavailable, the ETA for the driver can be inserted.  In this way if a dispatcher's shift ends the information is easily visible to the next dispatcher.

Edit Driver... (Num 8)Opens the driver form. See Drivers - New / Edit Driver.
Position Driver... (P)Positions driver within a postal code.  Useful if the driver is not using GPS enabled mobile devices.
Locate Driver... (L)Displays map with an icon showing location of driver.  Uses GPS data if available, last known location based on driver pickups or deliveries, or where the driver was positioned by the dispatcher using the "Position Driver" menu selection.
Send Text Message (M)Sends a message to the driver's mobile device.
Optimize Route

Optimize the driver's pickups and deliveries in the order the driver should perform them, and then send the sequence to the driver's mobile devices. See Route Optimization. 

Info

In X Dispatch 17.0 or newer.


Optimization Status

Displays the last time of optimization, status, and errors.

Info

In X Dispatch 17.0 or newer.


Filter active drivers by fleets... (*)Opens fleet selection window from which fleets can be checked.  Drivers are displayed for selected fleets only. Dispatchers must be granted permissions to fleets before they can be selected.
Filter active drivers by zone...

Filters drivers based on zone and zone type.  Available zone types are "Current Zone", "GPS Zone", "Previous Zone", "Furthest Zone". 

Note

Drivers without a zone will always appear.


Activate Driver... (Insert)Activate drivers when they are ready to work.  After pressing "Insert" the driver appears in Drivers Grid.
Deactivate Driver (Delete)Deactivates drivers when they are finished working.  After pressing "Delete" the driver is removed from Drivers Grid.
Inactive Drivers...

Shows list of all deactivated drivers.  

Tip
titleQuick Tip

Activate a driver by double-clicking.


Save Layout (Num 0)

Saves the current layout. If adjustments are made to field sequence that needs to be saved, use this feature. When saving a layout the option exists to save orders/route grid, drivers grid, or both.  Layouts may also be saved as a custom grid for later retrieval.  This is the same "Save" function that exists in the Orders Grid. 

Tip
titleQuick Tip

Save grids to custom layout in case an undesirable change is made so that the "good" grid can be restored.


Reset Layout

Resets dispatch field layout to CXT Software standard layout. The Orders/Routes Grid, Drivers Grid, or both Grids can be reset. 

Note

All dispatch specific changes will be lost.


Load LayoutsRestores a layout previously saved using "Save Layout" function.
Show/Hide Driver FieldsAdds or removes columns from the Drivers Grid.  Use "Save Layout" function after selecting fields to save changes.
Run Custom Procedure...Allows access to specific custom programs that may be available.
Find Driver... (.)Finds driver in orders grid by highlighting first order assigned to the driver.
Sync Dispatch Grid... (+)

A useful function to help dispatchers locate a drivers route in the "Active Orders"/"Active Routes" grid, by selecting this function from the "Active Drivers" grid. This is especially beneficial for delivery companies that have large dispatch environment with hundreds of orders and dozens of drivers.

Clear Next StopClears "Next Stop" indicator for the driver if it was set using "Make Next Stop" feature noted above in Orders/Routes Grid.
Sort FieldsSorts drivers based on up to five selectable sort fields.  Overrides default sort by driver number.