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Table of Contents

Notes can be added to an order in the Notes tab on the order form or route stop form. Image Removed


How to Add a Note

  1. Select the Type of note you would like to add. See Note Types (Classic Operations App) to add or edit note types.

  2. Optional. Check the Email? checkbox to add the note when sending a message using the [OrderNotes] field in a message format associated with the customer

  3. Click in the Note column. 

  4. Enter your note.

  5. Go to FileSave

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How to Edit a Note

  1. Click the note you would like to edit. 

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  2. Edit the note.

  3. Go to FileSave

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How to Delete a Note

Select the row of the note by clicking on the row, a triangle will appear, then press the Delete key.Image Removed


Page Properties

CXTU Courses/Lessons

  • CSR Role Training: Orders

  • On-Boarding Training: Order Entry & Dispatch Board