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Please visit the following link if you have more questions about Background GPS Collection in the Driver App.

When your device is set to battery optimization mode, it may not allow full functionality of the CXT Driver App. Please follow the steps below depending on the device type to disable battery optimization.

Due to the setup on your device you may experience one of the following issues.

  • Mapping applications may not open in the foreground after clicking the address in the Driver App, and may or may not open in the background.

  • The Phone/Dialer application may not open in the foreground after clicking the phone number in our app, and may or may not open in the background.

  • The Driver App may open on top of other applications continuously.

  • Background applications may not work as expected.

  • Notification alerts may not always play as expected.

  • Scanning barcodes may not always work the first time around. Multiple scans may be required to capture a “good” scan.

Android

In early 2022, Android (and various other phone manufacturers) began updating their devices to prioritize battery optimization even if it meant that basic functionality within current apps may no longer work as expected. Every time a user downloads a new app or updates an app, Android is automatically enabling (or reenabling) their new “Battery Optimization” feature. CXT Software is unable to control or alter any phone settings outside of the CXT Driver App.

To ensure that you are able to enjoy the full functionality of the CXT Driver App and all its features, it is important that you disable "android battery optimization". 

Samsung

 Expand for Instructions

Depending on the phone model, go to the smartphone's settings and follow these steps:

  1. Navigate to your Settings menu.

  2. Select “Apps”.

  3. Locate the CXT Driver App (Nextstop)

  4. Select “Battery”.

  5. Choose ‘Unrestricted’ for Use Details, and then go back to your main screen.

  6. Close the application fully and reopen it for effect.

Quick Tip: On the Optimize Battery screen, if the Driver App is not listed as “Apps Not Optimized”, tap on "Apps not optimized" and then tap on "All apps". Search for "CXT Driver" and disable that option.

Google Pixel

 Expand for Instructions

  1. Go to your smartphone's Settings

  2. Tap on "Apps & notifications"

  3. Tap on "Advanced"

  4. Tap on "Special app access"

  5. Tap on "Battery optimization"

Quick Tip: If the Driver App is not listed as “Not Optimized”, tap on "Not optimized" and then tap on "All Apps". Search for "CXT Driver" and tap on it, and then tap on "Don't Optimize".

Sony

 Expand for Instructions

  1. Go to your smartphone's Settings

  2. Tap on "Battery"

  3. Tap on the (...) menu in the top right corner and press "Battery optimization"

  4. Tap on "Apps"

  5. Tap on "CXT Driver".

LG

 Expand for Instructions

  1. Go to your smartphone's Settings

  2. Tap "Battery & power saving"

  3. Tap on "Battery usage"

  4. Tap "Ignore optimizations"

  5. Turn "on" to ignore battery optimization for the Driver App.

One Plus

 Expand for Instructions

  1. Go to Settings.

  2. Tap on "Battery"

  3. Tap on "Battery optimization"

  4. Switch to the "All apps list" (top menu)

  5. Tap on Driver App and choose "Don’t optimize"

  6. Go back to your smartphone Settings

  7. Select "Apps & notifications"

  8. Tap on "See all apps"

  9. Tap on the CXT Driver app

  10. Then "Permissions"

  11. Toggle "on" for Location access

Motorola

 Expand for Instructions

  1. Go to your smartphone's Settings

  2. Tap "Battery"

  3. Tap on the menu in the top right corner

  4. Tap "Battery optimization"

  5. Tap "Not optimized"

  6. Tap "All Apps"

  7. Find CXT Driver on this list and tap on "Don’t Optimize".

  8. Go back to your phone settings*

  9. Select "Battery"*

  10. Turn Battery Saver Mode off*

When your Motorola reaches a low level of battery (15% by default, but can be customized), the battery saver mode automatically starts and ignores the battery optimization setting you've set above. To avoid this, make sure to follow steps 8 - 10.

Huawei

 Expand for Instructions

  1. Go to Settings.

  2. Select “Apps”

  3. Select “Advanced” (at the bottom)

  4. Select “Ignore Optimizations”

  5. Press “Allowed” and select “All Apps”

  6. Find CXT Driver on the list and set it to “Allow”

Nokia 7.x Devices

 Expand for Instructions

  1. Go to Settings.

  2. Select “Battery” then “Battery Optimization”

  3. Toggle Off optimization for CXT Driver

  4. Go back to your smartphone Settings

  5. Select “Battery” then “Background Activity Manager”

  6. In the “Enable blacklist” menu, toggle Off for CXT Driver

HTC Devices

 Expand for Instructions

  1. From the Home screen, tap the “9-dot candy box menu”, and then find and tap Settings.

  2. Tap Power.

  3. Tap Battery optimization.

  4. Tap Not optimized > All apps to see the complete list of apps.

  5. To turn off battery optimization for CXT Driver, tap the app name, and then tap Don't optimize > Done.

MIUI Devices

 Expand for Instructions

  1. Go to Settings.

  2. Select “Additional Settings”

  3. Select “Battery & Performance”

  4. Select “Manage app’s battery usage”

  5. Choose apps and select CXT Driver

  6. Go back to your smartphone Settings

  7. Select “Other permissions”

  8. On the permissions tab, choose “Start in the Background”

  9. Choose apps and select CXT Driver

  10. Then "Permissions"

  11. Go back to your smartphone Settings

  12. Then “Permissions”

  13. Select “Autostart”, choose apps, and select CXT Driver

TCL/Alcatel

 Expand for Instructions

  1. From your Home screen, swipe up from the center of the display to access the apps screen.

  2. Go to Settings > Battery.

    • For TCL devices, navigate: SettingsApps & notificationsAdvancedSpecial accessBattery optimizationthen skip to step 5.

  3. Tap the Menu icon (upper right).

  4. TapBattery optimization.

    • Apps / services unable to be optimized appear grayed out.

  5. If necessary, tap the 'Not optimized' dropdown menu (at the top) then tap All apps. This can be changed to 'Not optimized' if you want to isolate non-optimized apps.

  6. Tap the appropriate app, tap one of the following then tap DONE:

    • Optimize

    • Don't optimize

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iPhone

To ensure that you are able to enjoy the full functionality of the CXT Driver App and all features, it is important that you disable "Power Save Mode" for the CXT Driver app. 

Disable Power Save Mode From Your Settings

  1. Open "Settings."

  2. Scroll down and tap "Battery."

    How to turn off low power mode on iPhone Settings 2

  3. If Low Power Mode is enabled, move the slider to the left to turn it off.

    How to turn off low power mode on iPhone Settings 3

     

Disable Power Save Mode From the Control Center

  1. Access the Control Center.

    • If you have an iPhone X or later, you can do this by swiping down from the right-hand corner of the screen.

    • For older models, swipe up from the bottom.

  2. If Low Power Mode is enabled, the battery icon will be highlighted. Tap on it to turn off lower power mode.

    How to turn off low power mode on iphone control center 2

Quick Tip: The Low Power Mode may not be a default icon in the Control Center. To add it to the Control Center, go to "Settings" then "Control Center" and "Customize Controls", then tap "Low Power Mode" to add it to the Control Center.

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