How to Use a Temporary Password as a Superuser

Owned by Michelle Cabaya
May 13, 2022
2 min read

Since we are unable to see an internet user's password, you can create a superuser to have the ability to log in as another user without requiring them to change the password. This superuser will be using internet user permissions of the user they logged in as.

Requires X Dispatch 18.0 or newer.

Step-by-Step Guide

In X Dispatch:

  1. Enable "Allow Superuser Temp Password" permission for the X Dispatch user. See Users (Classic Operations App). 

  2. Open the "Edit Internet User" form for the internet user you would like to set up a temporary password for. See Internet Users (Classic Operations App).

  3. Click the "Set Temp Password" button next to the "User ID" field. 

  4. Enter and confirm a temporary password. 

    The temporary password will expire 5 minutes after setting up the temporary password. Once the temporary password is used to log in, the superuser has no time restrictions to any testing, review, or investigation required.