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Info

This page is for the Operations App. For the Desktop Operations App please see Message Formats (Classic Operations App).

Table of Contents
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General

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Field Name

Description

ID

Unique numeric ID for the message format.

Max value is 2,147,483,647.

Description

Name that describes the message format.

Message Type

The message type of the format. 

Format Dates As

The format that the date will display on the message.

Return Email Name

The name associated with the Return Email Address. The default value is "[OrderID]".

Return Email Address

The email address that a reply to the message will go to. 

This field is required for the message format to work without errors.

CC Email Address

The email address that will be copied on the message.

Message Subject

The subject of the message. The default value is "[OrderID]".

Maximum Length

The maximum length of the message that is created from this format.

Delay Message

The number of seconds to delay the message.

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Tip

Quick Tips

  • Available Fields can be restricted to a certain number of characters. 

    Example:

    [5POD] would return 5 characters to the POD value instead of the full POD.  If a POD of 123456789 were entered in it would return the first 5 as 12345.

  • Localized times for Available Fields: 

    • Server times: Invoiced, PickUpTimeFrom, DeliveryTimeFrom, Canceled 

    • Origin times: ReadyTimeFrom, ReadyTimeTo, PickedUp, AtOrigin, Confirmed, Dispatched, Ordered, Transmitted, ReceivedAtDock, UpdatedWhen, PickupETA

    • Destination times: DueTimeTo, DueTimeFrom, AtDestination, Delivered, DeliverETA

  • You can add Rapidship track order or attachment links to the Message Format section. See Rapidship Punch-Through URL.

  • Message formats can be up to 100,000 characters. 

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