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Comment: Updated images for version 19.2

Not Logged In

If you are not logged in, you will see limited tracking information and can search by tracking numbers, references, or parcel barcodes. 


Tip
titleQuick Tips
  • Whensearching by "Tracking Info", up to 10 searches can be performed with one request. Press enter, tab, or comma to separate your search criteria.
  • Search dates cannot be more than 2 months apart.


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Logged In 

If you are logged in, you can choose from the following search options:

  • Quick Search shows the last 10, 50 or 100 orders.
  • Search narrows the search by tracking number, reference, parcel barcode, address or date. Check the Include partial matches box to search for non-exact matches.
Tip
titleQuick Tips
  • When searching by "Tracking Info", up to 10 searches can be performed with one request. Press enter, tab, or comma to separate your search criteria.
  • Search dates cannot be more than 1 year apart.

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You can view order details by clicking on the order information. 

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You can edit an order, cancel an order, add attachments, print receipt or shipping label, email the label, or create new orders from the tracked order by clicking the menu icon

Info

If you are unable to edit or cancel orders contact your carrier's customer service.

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Tip
titleQuick Tip

If you have more than 10 results, you can change the number of orders displayed per page by clicking the "Results per page" under the Quick Search box. 

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Related pagesTrack Order