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Business units can be used for visibility separation in X Dispatchthe Operations App. This enables the separation of businesses, such as geographic regions that might be separate for business, tax, reporting, or planning reasons. It will It will filter reports, the Customers section, the Human Resources section, the Orders and Contracts sections for the customers associated with the business unit(s), and the ability to edit drivers associated with the human resources associated with the business unit(s). 

How to Add a Business Units

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Business Units (Classic Operations App)
Business Units (Classic Operations App)
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See Business Units (Classic Operations App) for more information.

Where to Set Up Business Units

Customer Record

On the customer record, business units are set up on the General tab. See Customers - New/Edit Customer

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Human Resource Records

On the human resource record, business units are set up on the General tab. See Human Resources - New / Edit Human Resource

Note

Driver records linked to the human resource record will assume the business unit for viewing and permission ability.

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Adding Permissions for New Business Unit(s)

When creating new business units, you will need to add permission to the new business unit(s) to all of the users you would like to access the new business unit(s).

  1. Go to Maintenance Permissions. See Users (Classic Operations App).

  2. Select the user you would like to access the new business unit(s).

  3. Go to Maintenance Functions > Business Units > Allowed Business Units..

  4. Check the business unit(s) you would like the user to have access to.

Viewing Selected Business Units

Note

Selecting business units will filter or prevent access to information in X Dispatch the Operations App for the selected business unit(s). If there are unselected business units, a flagged message will display at the bottom of X Dispatchthe Classic Operations AppImage Modified

To view selected business units, click Business Units on the toolbar.Image Removed

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This will open the Select Business Units form.

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X Dispatch -
Select Business Units
X Dispatch -
Select Business Units
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See Select Business Units for more information.

Business Units for Accounting

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Business Units Accounting Features (Classic Operations App)
Business Units Accounting Features (Classic Operations App)
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 See Business Units Accounting Features for more information.

Example

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A CSR has permission for only Business Unit 1. When viewing the Orders section, the CSR will not see orders displayed for customers in any other business unit. 

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Tip

Quick Tip

: Some sections may still have links to the customer, driver, and/or human resource records associated with unselected business units, but they cannot be edited/viewed.

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Separate Sales Commissions reports are needed for each location. A user at each location, with permission only to the business unit associated with their location, can run the sales commission report with information for their location only. 

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Tip

Quick Tip

: Some reports such as Sales by Customer may show general information such as totals for unselected business units, but detailed information will not be accessible.

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CXTU Courses/Lessons

  • CSR Role Training: Business Units

  • On-Boarding Training: Invoicing