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Before a driver can access Nextstop, a password and web access permission is required. Setting or resetting a driver's password and granting web access is done in the driver's record. See Drivers (Classic Operations App) for more information.

Drivers can also reset their own password in Nextstop. See How to Change The Password in Nextstop 3.

How to Send Driver Password Reset Email

You can send a password reset link from the driver record. The password reset link will expire after 20 minutes and no other password reset links can be sent until the link expires.

In the Classic Operations App

1. Go to Maintenance > Drivers and open a driver record.

2. Enable Allow Driver Password Reset. 

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3. Make sure the driver has a valid email address in the Primary Email field. 

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   Click the Swap Email Addresses button to switch the Primary Email and Secondary Email if needed.

   
   

4. Click the Email Password Reset button. 

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In the Operations App

1. Go to Maintenance > Drivers and open a driver record.

2. Go to the Nextstop tab and enable Allow Driver Password Reset. 

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3. Make sure the driver has a valid email address in the Primary Email field. 

   Tip
   title Quick Tip
   Click the Swap Email Addresses button to switch the Primary Email and Secondary Email if needed.

   
   

4. Click the Email Password Reset button. 

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How to Manually Reset the Driver's Password

1. Go to Maintenance > Drivers and open a driver record.
2. Enable Allow Nextstop Access.
3. Enter a password into the Password field.  Choose a password the mobile user can remember.  The minimum length recommended is 5 characters. 
4. Enter the same password into the Confirm Password field.

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