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SMS text notifications can be sent for status events for on demand orders and route stops.
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On Demand Orders
Route Stops
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See Status Events for more information.
These notifications can be set per customer, order, or stop. Recipients will receive a notification of the selected status event.
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If the recipient replies “STOP” or “END” it will stop all future update notifications, not just notifications for a specific order or stop. Replying “unstop” “UNSTOP” or “START” will enable notifications to be sent to the recipient's phone number again. |
How to Enable SMS Text Notifications
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Where to Set Up Recipients of SMS Text Notifications
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You can add a number in the Contacts tab of a customer record in the Default Email Addresses/SMS Text Alerts field, or click the Add button to add a new contact that will be displayed in the Email Addressesfield. You can also select which status events will send the SMS text notifications by checking the box in the SMS Text column of the selected status event.
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SMS Text column requires X Dispatch 21.1 or newer.
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Route Stops
In the Email / SMS Text Alerts field of the route stops form.
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You can add a number to be a default in the internet user record’s Options tab Email / SMS Text Alerts field.
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Client Portal
You can add a number when placing an order on the Place Order page under the Email/SMS Text Alert Notifications section.
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