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For X Dispatch 21.0. See here for other versions. |
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- Click the arrow next to the New button, or press the Alt + N keys.
- Click Message Format, or press the M key.
How to Copy a Message Format
- Go to Maintenance > Message Formats.
- Right-click the message format you would like to copy.
Select Copy.
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How to Edit a Message Format
- Go to Maintenance > Message Formats.
Click the message format you would like to edit or right-click the row and select Edit.
Info The right-click menu option Open in New Window will open the edit form in a window that can be moved around.
How to Delete a Message Format
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- Go to Maintenance > Message Format.
Right-click the message format you would like to delete and select Delete.
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Section Functions
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Message Format Form
General
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| Field Name | Description | ||
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| ID | Unique numeric ID for the message format. | ||
| Description | Name that describes the message format. | ||
| Message Type | The message type of the format.
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| Format Dates As | The format that the date will display on the message. | ||
| Return Email Name | The name associated with the Return Email Address. The default value is "[OrderID]". | ||
| Return Email Address | The email address that a reply to the message will go to.
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| CC Email Address | The email address that will be copied on the message. | ||
| Message Subject | The subject of the message. The default value is "[OrderID]". | ||
| Maximum Length | The maximum length of the message that is created from this format. | ||
| Delay Message | The number of seconds to delay the message. |
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Format
The Format tab allows you to set up the message to be sent. Use Available Fields to add auto-populated information to the message by clicking on the one you want to use and dragging it to the Message Format section. Alternatively, you can place your cursor where you'd like the Available Field added in the Message Format section then double-click the Available Field to bring it over. Available Fields available vary based on the Message Type in the General tab. For "Customer On Demand" and "Customer Route" message types, you can preview your message after setting up the Message Format.
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Advanced
The Advanced tab allows you to execute a custom SQL statement when the message format is triggered and/or use a report format for the message format. For "Customer On Demand" and "Customer Route" message types, you can preview your message.
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Select the Report Format you would like to use.
How to Preview Message Formats
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- Go to the Format or Advanced tab.
Enter the order ID or stop ID in the Preview section.
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- Click Display.
Message Formats in X Dispatch
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Select the message format sent to the driver in the driver record. See Drivers - New / Edit Driver.
