Versions Compared

Old Version 4

changes.mady.by.user Rick Baker

Saved on

compared with

New Version Current

changes.mady.by.user Michelle Cabaya

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Excerpt
Table of Contents

Create a ticket

Create a ticket in the CXT help desk portal, by navigating to the following URL and logging in: https://cxtsoftware.atlassian.net/servicedesk/customer/portals

Once logged in, click the "CXT Service Desk" link to browse available ticket types to create a ticket.

Image Removed

* If
Note

If you do not have a login to the website, please contact your administrator.

 

They will need to create a ticket for the CXT Technical Support team requesting a new user login to be created for you.

Once inside

  1. Create a ticket in the CXT

Service Desk, select one of the available categories to view topics.  Choose the category and topic to best fit your needs. 

  1. help desk portal, by navigating to the following URL and logging in: https://cxtsoftware.atlassian.net/servicedesk/customer/portals 

    Image Added

  2. Once logged in, choose the category that best fits your needs. This also allows the technical support team to dispatch the most effective resources to assist you. 

    Image Added

  3. When you select your topic, add detail to the required fields to inform us about your inquiry or issue, and click

"Create".

Image Removed

Attach documents to a ticket

When creating a ticket

An attachment section is available, near

  1. Send. 

    Image Added
Tip

Quick Tip

Suggested articles appear when you enter details and may help you find the information you are looking for.

Image Added

Attach Documents to a Ticket

When Creating a Ticket

Near the bottom of the ticket creation form, an attachment section is available.   Drag and drop files into this section to attach, or click the browse Browse button to select the files from your system.Image Removed

Image Added

After a

ticket

Ticket is

created

Created

Attaching a file to a ticket after the ticket has been created can be accomplished when adding a comment to the ticket.   Click inside the "Add a comment" box to view the attachment instructions - drag and drop files then drag the file until you see a file icon and drop the file into this section to attach, or click the brose link to select files from your system.Image Removed

Image Added

Closing a

ticket

Ticket

To close a ticket, simply add a comment and advise CXT Software that the ticket can be closed, or visit the portal and select "Closed" as  as shown below.Image Removed

Image Added

Locating a ticket

To locate tickets you or your company have created, click the "Requests" link in  in the top right corner of your help desk window.   Select which requests if you would like to review , and filter tickets using the options shown below.Image Removedjust your tasks or all tasks for your company.

Image Added

Searching the knowledgebase

Navigate to the following URL and log in: https://cxtsoftware.atlassian.net/servicedesk/customer/portals

Once logged in, type any keywords or KB numbers to search for articles in our knowledgebase.  Any matching articles will be shown below the banner, and can be selected by clicking the green title to view article details.Image Removedfrom the main page using the "Find help and services" box or by clicking the magnifying glass next to Requests in the top right. 

Image AddedImage Added

...