Service Desk FAQ
- Melissa Hernandez
- Michelle Cabaya (Unlicensed)
- Rick Baker (Unlicensed)
Create a ticket
If you do not have a login to the website, please contact your administrator. They will need to create a ticket for the CXT Technical Support team requesting a new user login to be created for you.
Create a ticket in the CXT help desk portal, by navigating to the following URL and logging in: https://cxtsoftware.atlassian.net/servicedesk/customer/portals
Once logged in, choose the category that best fits your needs. This also allows the technical support team to dispatch the most effective resources to assist you.
When you select your topic, add detail to the required fields to inform us about your inquiry or issue, and click Send.
Quick Tip
Suggested articles appear when you enter details and may help you find the information you are looking for.
Attach Documents to a Ticket
When Creating a Ticket
Near the bottom of the ticket creation form, an attachment section is available. Drag and drop files into this section to attach, or click the Browse button to select the files from your system.
After a Ticket is Created
Attaching a file to a ticket after the ticket has been created can be accomplished when adding a comment to the ticket. Click inside the "Add a comment" box then drag the file until you see a file icon and drop the file into this section to attach.
Closing a Ticket
To close a ticket, add a comment and advise CXT Software that the ticket can be closed, or visit the portal and select Closed as shown below.
Locating a ticket
To locate tickets you or your company have created, click Requests in the top right corner of your help desk window. Select if you would like to review just your tasks or all tasks for your company.
Searching the knowledgebase
Navigate to the following URL and log in: https://cxtsoftware.atlassian.net/servicedesk/customer/portals
Once logged in, from the main page using the "Find help and services" box or by clicking the magnifying glass next to Requests in the top right.