Service Desk FAQ


Create a ticket

Create a ticket in the CXT help desk portal, by navigating to the following URL and logging in: https://cxtsoftware.atlassian.net/servicedesk/customer/portals

Once logged in, click the "Support Service Desk" tile to browse available ticket types and create a ticket.


* If you do not have a login to the website, please contact your administrator.  They will need to create a ticket for the CXT Technical Support team requesting a new user login to be created for you.


Once inside the Support Service Desk, select one of the available categories to view applicable sub-topics.  Choose the category and sub-topic to best fit your needs.  This also allows the technical support team to dispatch the most effective resources to assist you.

When you select your topic, add detail to the required fields to inform us about your inquiry or issue, and click "Create".


Attach documents to a ticket

When creating a ticket

An attachment section is available, near the bottom of the ticket creation form.  Drag and drop files into this section to attach, or click the browse button to select the files from your system.


After a ticket is created

Attaching a file to a ticket after the ticket has been created can be accomplished when adding a comment to the ticket.  Click inside the "Add a comment" box to view the attachment instructions - drag and drop files into this section to attach, or click the brose link to select files from your system.


Closing a ticket

To close a ticket, simply add a comment and advise CXT Software that the ticket can be closed or visit the portal and select "Closed" as shown below.


Locating a ticket

To locate tickets you or your company have created, click the "Requests" link in the top right corner of your help desk window.  Select which requests you would like to review, and filter tickets using the options shown below.


Searching the knowledgebase

Navigate to the following URL and log in: https://cxtsoftware.atlassian.net/servicedesk/customer/portals

Once logged in, type any keywords or KB numbers to search for articles in our knowledgebase.  Any matching articles will be shown below the banner, and can be selected by clicking the green title to view article details.